The exploration of customer satisfaction model from a comprehensive perspective

Expert Systems with Applications

Volumn 33, Issue 1, 2007, Pages 110-121

  Lin, Wen Bao ^a  

^a NATIONAL FORMOSA UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Relationship involvement; Service encounter; Service quality; Service value

Indexed keywords

INDUSTRIAL RELATIONS; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; NEURAL NETWORKS;

RELATIONSHIP INVOLVEMENT; SERVICE ENCOUNTER; SERVICE QUALITY; SERVICE VALUE;

CUSTOMER SATISFACTION;

EID: 33845668948     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2006.04.021     Document Type: Article

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