메뉴 건너뛰기




Volumn 19, Issue 1, 2010, Pages 34-45

The role of country-of-origin, ethnocentrism and animosity in promoting consumer trust. The moderating role of familiarity

Author keywords

Animosity; Country of origin (COO); Ethnocentrism; Familiarity; Reputation; Trust

Indexed keywords


EID: 74849091603     PISSN: 09695931     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ibusrev.2009.10.001     Document Type: Article
Times cited : (136)

References (115)
  • 2
    • 85023803546 scopus 로고    scopus 로고
    • Country of origin and brand effects: A multi-dimensional and multi-attribute study
    • Ahmed S.A., and d'Astous A. Country of origin and brand effects: A multi-dimensional and multi-attribute study. Journal of International Consumer Marketing 9 2 (1996) 93-115
    • (1996) Journal of International Consumer Marketing , vol.9 , Issue.2 , pp. 93-115
    • Ahmed, S.A.1    d'Astous, A.2
  • 3
    • 40249113901 scopus 로고    scopus 로고
    • Antecedents, moderators and dimensions of country-of-origin evaluations
    • Ahmed S.A., and d'Astous A. Antecedents, moderators and dimensions of country-of-origin evaluations. International Marketing Review 25 1 (2008) 75-106
    • (2008) International Marketing Review , vol.25 , Issue.1 , pp. 75-106
    • Ahmed, S.A.1    d'Astous, A.2
  • 5
    • 85005305538 scopus 로고
    • The market for "Lemons": Quality uncertainty and the market mechanism
    • Akerlof G.A. The market for "Lemons": Quality uncertainty and the market mechanism. The Quarterly Journal of Economics 84 3 (1970) 488-500
    • (1970) The Quarterly Journal of Economics , vol.84 , Issue.3 , pp. 488-500
    • Akerlof, G.A.1
  • 7
    • 0000906501 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson E., and Weitz B. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 29 1 (1992) 18-34
    • (1992) Journal of Marketing Research , vol.29 , Issue.1 , pp. 18-34
    • Anderson, E.1    Weitz, B.2
  • 12
    • 0003666181 scopus 로고    scopus 로고
    • Asian Development Bank. (2007). Asian Development Outlook, http://www.adb.org/Statistics/pdf/Basic-Statistics-2007.pdf.
    • (2007) Asian Development Outlook
  • 14
    • 0347693459 scopus 로고    scopus 로고
    • Domestic country bias, country-of-origin effects, and consumer ethnocentrism: A multidimensional unfolding approach
    • Balabanis G., and Diamantopoulos A. Domestic country bias, country-of-origin effects, and consumer ethnocentrism: A multidimensional unfolding approach. Academy of Marketing Science 32 1 (2004) 80-95
    • (2004) Academy of Marketing Science , vol.32 , Issue.1 , pp. 80-95
    • Balabanis, G.1    Diamantopoulos, A.2
  • 16
    • 84925917518 scopus 로고
    • UK consumers' attitudes towards imports: The measurement of national stereotype image
    • Bannister J.P., and Saunders J.A. UK consumers' attitudes towards imports: The measurement of national stereotype image. European Journal of Marketing 12 8 (1978) 562-570
    • (1978) European Journal of Marketing , vol.12 , Issue.8 , pp. 562-570
    • Bannister, J.P.1    Saunders, J.A.2
  • 17
    • 84986106064 scopus 로고    scopus 로고
    • Consumer perception of fresh meat quality: A framework for analysis
    • Becker T., Benner E., and Glitsch K. Consumer perception of fresh meat quality: A framework for analysis. British Food Journal 102 3 (2000) 246-266
    • (2000) British Food Journal , vol.102 , Issue.3 , pp. 246-266
    • Becker, T.1    Benner, E.2    Glitsch, K.3
  • 18
    • 0347049533 scopus 로고    scopus 로고
    • Reputation, trust and supplier commitment: The case of shipping company/seaport relations
    • Bennett R., and Gabriel H. Reputation, trust and supplier commitment: The case of shipping company/seaport relations. The Journal of Business and Industrial Marketing 16 6/7 (2001) 424-438
    • (2001) The Journal of Business and Industrial Marketing , vol.16 , Issue.6-7 , pp. 424-438
    • Bennett, R.1    Gabriel, H.2
  • 20
    • 0012319518 scopus 로고
    • A consumer-side experimental examination of signalling theory: Do consumers perceive warranties as signals of quality?
    • Boulding W., and Kirmani A. A consumer-side experimental examination of signalling theory: Do consumers perceive warranties as signals of quality?. Journal of Consumer Research 20 1 (1993) 111-124
    • (1993) Journal of Consumer Research , vol.20 , Issue.1 , pp. 111-124
    • Boulding, W.1    Kirmani, A.2
  • 21
    • 0037262572 scopus 로고    scopus 로고
    • An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships
    • Brashear T.G., Boles J.S., Bellenger D.N., and Brooks M.C. An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships. Journal of the Academy of Marketing Science 31 2 (2003) 189-200
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.2 , pp. 189-200
    • Brashear, T.G.1    Boles, J.S.2    Bellenger, D.N.3    Brooks, M.C.4
  • 22
    • 3042515418 scopus 로고    scopus 로고
    • Factors affecting consumer perceptions on product safety
    • Ching A.B.T. Factors affecting consumer perceptions on product safety. European Journal of Marketing 33 9/10 (1999) 911-925
    • (1999) European Journal of Marketing , vol.33 , Issue.9-10 , pp. 911-925
    • Ching, A.B.T.1
  • 23
    • 0037352810 scopus 로고    scopus 로고
    • Export industry policy and reputational comparative advantage
    • Chisik R. Export industry policy and reputational comparative advantage. Journal of International Economics 59 2 (2003) 423-451
    • (2003) Journal of International Economics , vol.59 , Issue.2 , pp. 423-451
    • Chisik, R.1
  • 24
    • 84986096122 scopus 로고
    • Effects of consumer preferences for foreign sourced products
    • Cordell V.V. Effects of consumer preferences for foreign sourced products. Journal of International Business Studies 23 2 (1992) 251-269
    • (1992) Journal of International Business Studies , vol.23 , Issue.2 , pp. 251-269
    • Cordell, V.V.1
  • 25
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby L.A., Evans K.R., and Cowles D. Relationship quality in services selling: An interpersonal influence perspective. Journal of Marketing 54 3 (1990) 68-81
    • (1990) Journal of Marketing , vol.54 , Issue.3 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 26
    • 0002892395 scopus 로고
    • An exploratory investigation of interpersonal trust in new and mature market economies
    • Dahlstrom R., and Nygaard A. An exploratory investigation of interpersonal trust in new and mature market economies. Journal of Retailing 71 4 (1995) 339-361
    • (1995) Journal of Retailing , vol.71 , Issue.4 , pp. 339-361
    • Dahlstrom, R.1    Nygaard, A.2
  • 27
    • 84948189890 scopus 로고
    • The competitive position abroad of products and marketing position abroad of products and marketing practices of the US, Japan and selected European countries
    • Darling J., and Arnold D.R. The competitive position abroad of products and marketing position abroad of products and marketing practices of the US, Japan and selected European countries. The Journal of Consumer Marketing 5 4 (1988) 61-68
    • (1988) The Journal of Consumer Marketing , vol.5 , Issue.4 , pp. 61-68
    • Darling, J.1    Arnold, D.R.2
  • 29
    • 8844230340 scopus 로고    scopus 로고
    • Agricultural policy for quality and producers' evaluations of quality marketing indicators: A Greek case study
    • Dimara E., Petrou A., and Skuras D. Agricultural policy for quality and producers' evaluations of quality marketing indicators: A Greek case study. Food Policy 29 (2004) 485-506
    • (2004) Food Policy , vol.29 , pp. 485-506
    • Dimara, E.1    Petrou, A.2    Skuras, D.3
  • 30
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney P.M., and Cannon J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61 2 (1997) 35-51
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 32
    • 0001336426 scopus 로고
    • Agency theory: An assessment and review
    • Eisenhardt K.M. Agency theory: An assessment and review. Academy of Management Review 14 1 (1989) 57-74
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57-74
    • Eisenhardt, K.M.1
  • 33
    • 38249029610 scopus 로고
    • Warranties, moral hazard, and lemons problem
    • Emons W. Warranties, moral hazard, and lemons problem. Journal of Economic Theory 46 (1988) 16-33
    • (1988) Journal of Economic Theory , vol.46 , pp. 16-33
    • Emons, W.1
  • 34
    • 77956898542 scopus 로고
    • Effects of individual and product specific variables on utilizing COO as a product quality cue
    • Eroglu S., and Machleit K.A. Effects of individual and product specific variables on utilizing COO as a product quality cue. International Marketing Review 6 6 (1989) 27-41
    • (1989) International Marketing Review , vol.6 , Issue.6 , pp. 27-41
    • Eroglu, S.1    Machleit, K.A.2
  • 35
    • 18244386950 scopus 로고    scopus 로고
    • The fallout from French nuclear testing in the South Pacific
    • Ettenson R., and Klein J.G. The fallout from French nuclear testing in the South Pacific. International Marketing Review 22 2 (2005) 199-224
    • (2005) International Marketing Review , vol.22 , Issue.2 , pp. 199-224
    • Ettenson, R.1    Klein, J.G.2
  • 36
    • 34250336634 scopus 로고    scopus 로고
    • The genetic/evolutionary basis of prejudice and hatred
    • Fishbein H.D. The genetic/evolutionary basis of prejudice and hatred. Journal of Hate Studies 3 1 (2003) 113-119
    • (2003) Journal of Hate Studies , vol.3 , Issue.1 , pp. 113-119
    • Fishbein, H.D.1
  • 37
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58 2 (1994) 1-19
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 1-19
    • Ganesan, S.1
  • 38
    • 0346361133 scopus 로고
    • Ethnocentrism of Polish and Russian consumers: Are feelings and intentions related?
    • Good L.K., and Huddleston P. Ethnocentrism of Polish and Russian consumers: Are feelings and intentions related?. International Marketing Review 12 5 (1995) 35-48
    • (1995) International Marketing Review , vol.12 , Issue.5 , pp. 35-48
    • Good, L.K.1    Huddleston, P.2
  • 39
    • 0000129817 scopus 로고
    • The outcome set of relationship marketing in consumer markets
    • Gruen T.W. The outcome set of relationship marketing in consumer markets. International Business Review 4 4 (1995) 447-469
    • (1995) International Business Review , vol.4 , Issue.4 , pp. 447-469
    • Gruen, T.W.1
  • 40
    • 0002717110 scopus 로고
    • Perceived risk in buying products made abroad by American firms
    • Hampton G.M. Perceived risk in buying products made abroad by American firms. Buylor Business Studies 8 (1977) 53-64
    • (1977) Buylor Business Studies , vol.8 , pp. 53-64
    • Hampton, G.M.1
  • 41
    • 33646887237 scopus 로고    scopus 로고
    • The impact of country of design and country of manufacture on consumer perceptions of bi-national products quality: An empirical model based on the concept of fit
    • Hamzaoui L., and Merunka D. The impact of country of design and country of manufacture on consumer perceptions of bi-national products quality: An empirical model based on the concept of fit. The Journal of Consumer Marketing 23 3 (2006) 145-155
    • (2006) The Journal of Consumer Marketing , vol.23 , Issue.3 , pp. 145-155
    • Hamzaoui, L.1    Merunka, D.2
  • 42
    • 0000228466 scopus 로고
    • Country image: Halo or summary construct?
    • Han C.M. Country image: Halo or summary construct?. Journal of Marketing Research 26 2 (1989) 222-229
    • (1989) Journal of Marketing Research , vol.26 , Issue.2 , pp. 222-229
    • Han, C.M.1
  • 43
    • 0012475075 scopus 로고
    • Testing the role of country image in consumer choice behaviour
    • Han C.M. Testing the role of country image in consumer choice behaviour. European Journal of Marketing 24 6 (1990) 24-39
    • (1990) European Journal of Marketing , vol.24 , Issue.6 , pp. 24-39
    • Han, C.M.1
  • 44
    • 84986142049 scopus 로고
    • Country-of-origin effects for uni-national and bi-national products
    • Han C.M., and Terpstra V. Country-of-origin effects for uni-national and bi-national products. Journal of International Business Studies 19 2 (1988) 235-255
    • (1988) Journal of International Business Studies , vol.19 , Issue.2 , pp. 235-255
    • Han, C.M.1    Terpstra, V.2
  • 45
    • 3042693345 scopus 로고    scopus 로고
    • The four levels of loyalty and the pivotal role of trust: A study of online service dynamics
    • Harris L.C., and Goode M.M.H. The four levels of loyalty and the pivotal role of trust: A study of online service dynamics. Journal of Retailing 80 2 (2004) 139-158
    • (2004) Journal of Retailing , vol.80 , Issue.2 , pp. 139-158
    • Harris, L.C.1    Goode, M.M.H.2
  • 46
    • 0039466590 scopus 로고    scopus 로고
    • A cross-national investigation of the effects of country of origin and brand name on the evaluation of a new car
    • Häubl G. A cross-national investigation of the effects of country of origin and brand name on the evaluation of a new car. International Marketing Review 13 5 (1996) 76-97
    • (1996) International Marketing Review , vol.13 , Issue.5 , pp. 76-97
    • Häubl, G.1
  • 47
    • 84986131414 scopus 로고    scopus 로고
    • Market signalling: A review
    • Herbig P., and Milewicz J. Market signalling: A review. Management Decision 34 1 (1996) 35-45
    • (1996) Management Decision , vol.34 , Issue.1 , pp. 35-45
    • Herbig, P.1    Milewicz, J.2
  • 48
    • 33748419891 scopus 로고    scopus 로고
    • COO influences on product ... and atypical products
    • Hong S.T., and Kang D.K. COO influences on product ... and atypical products. Journal of Consumer Psychology 16 3 (2006) 232-239
    • (2006) Journal of Consumer Psychology , vol.16 , Issue.3 , pp. 232-239
    • Hong, S.T.1    Kang, D.K.2
  • 49
    • 0001297565 scopus 로고
    • Effects of country-of-origin and product-attribute information on product evaluation: An information processing perspective
    • Hong S., and Wyer Jr. R. Effects of country-of-origin and product-attribute information on product evaluation: An information processing perspective. Journal of Consumer Research 16 (1989) 175-187
    • (1989) Journal of Consumer Research , vol.16 , pp. 175-187
    • Hong, S.1    Wyer Jr., R.2
  • 50
    • 0000713020 scopus 로고
    • Determinants of product evaluation: Effects of the time interval between knowledge of a product's country of origin and information about its specific attributes
    • Hong S.T., and Wyer R.S. Determinants of product evaluation: Effects of the time interval between knowledge of a product's country of origin and information about its specific attributes. Journal of Consumer Research 17 3 (1990) 277-288
    • (1990) Journal of Consumer Research , vol.17 , Issue.3 , pp. 277-288
    • Hong, S.T.1    Wyer, R.S.2
  • 52
    • 85151587964 scopus 로고    scopus 로고
    • Spanish Foreign Trade Institute,
    • ICEX
    • ICEX. (2007). Spanish Foreign Trade Institute, "ESTACOM", http://www.icex.es.
    • (2007) ESTACOM
  • 55
    • 0000707276 scopus 로고
    • Assessing the impact of country of origin on product evaluations: A new methodological perspective
    • Johansson J.K., Douglas S.P., and Nonaka I. Assessing the impact of country of origin on product evaluations: A new methodological perspective. Journal of Marketing Research 22 4 (1985) 388-396
    • (1985) Journal of Marketing Research , vol.22 , Issue.4 , pp. 388-396
    • Johansson, J.K.1    Douglas, S.P.2    Nonaka, I.3
  • 57
    • 85107930007 scopus 로고
    • Long-term manufacturer-supplier relationships: Do they pay Off for Supplier Firms?
    • Kalwani M.U., and Narayandas N. Long-term manufacturer-supplier relationships: Do they pay Off for Supplier Firms?. Journal of Marketing 59 1 (1995) 1-16
    • (1995) Journal of Marketing , vol.59 , Issue.1 , pp. 1-16
    • Kalwani, M.U.1    Narayandas, N.2
  • 58
    • 85135348729 scopus 로고    scopus 로고
    • Consumer perceptions of foreign products: An analysis of product-country images and ethnocentrism
    • Kaynak E., and Kara A. Consumer perceptions of foreign products: An analysis of product-country images and ethnocentrism. European Journal of Marketing 36 7/8 (2002) 928-949
    • (2002) European Journal of Marketing , vol.36 , Issue.7-8 , pp. 928-949
    • Kaynak, E.1    Kara, A.2
  • 59
    • 0013503085 scopus 로고
    • Consumers' perceptions of airlines: A correspondence analysis approach in a airline industry
    • Kaynak E., Kucukemiroglu O., and Kara A. Consumers' perceptions of airlines: A correspondence analysis approach in a airline industry. Management International Review 34 3 (1994) 235-254
    • (1994) Management International Review , vol.34 , Issue.3 , pp. 235-254
    • Kaynak, E.1    Kucukemiroglu, O.2    Kara, A.3
  • 60
    • 28444468775 scopus 로고    scopus 로고
    • Feeling bad: Antecedents and consequences of negative emotions in ongoing change
    • Kiefer T. Feeling bad: Antecedents and consequences of negative emotions in ongoing change. Journal of Organizational Behaviour 26 8 (2005) 875-897
    • (2005) Journal of Organizational Behaviour , vol.26 , Issue.8 , pp. 875-897
    • Kiefer, T.1
  • 61
    • 0001457802 scopus 로고
    • The role of market forces in assuring contractural performance
    • Klein B., and Leffler K.B. The role of market forces in assuring contractural performance. Journal of Political Economy 89 4 (1981) 615-641
    • (1981) Journal of Political Economy , vol.89 , Issue.4 , pp. 615-641
    • Klein, B.1    Leffler, K.B.2
  • 62
    • 0035997979 scopus 로고    scopus 로고
    • Us versus them, or us versus everyone? Delineating consumer aversion to foreign goods
    • Klein J. Us versus them, or us versus everyone? Delineating consumer aversion to foreign goods. Journal of International Business Studies 33 2 (2002) 345-363
    • (2002) Journal of International Business Studies , vol.33 , Issue.2 , pp. 345-363
    • Klein, J.1
  • 63
    • 0038602341 scopus 로고    scopus 로고
    • Consumer animosity and consumer ethnocentrism: An analysis of unique antecedent
    • Klein J.G., and Ettenson R. Consumer animosity and consumer ethnocentrism: An analysis of unique antecedent. Journal of International Consumer Marketing 11 4 (1999) 5-24
    • (1999) Journal of International Consumer Marketing , vol.11 , Issue.4 , pp. 5-24
    • Klein, J.G.1    Ettenson, R.2
  • 64
    • 0032383517 scopus 로고    scopus 로고
    • The animosity model of foreign product purchase: An empirical test in the People's Republic of China
    • Klein J.G., Ettenson R., and Morris M. The animosity model of foreign product purchase: An empirical test in the People's Republic of China. Journal of Marketing 62 1 (1998) 89-100
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 89-100
    • Klein, J.G.1    Ettenson, R.2    Morris, M.3
  • 65
    • 44149093434 scopus 로고
    • Reputation and imperfect information
    • Kreps D., and Wilson R. Reputation and imperfect information. Journal of Economic Theory 27 2 (1982) 253-279
    • (1982) Journal of Economic Theory , vol.27 , Issue.2 , pp. 253-279
    • Kreps, D.1    Wilson, R.2
  • 66
    • 33745039484 scopus 로고    scopus 로고
    • Consumer ethnocentrism offline and online: The mediating role of marketing efforts and personality traits in United States, South Korea and Indian
    • Kwak H., Jaju A., and Larsen T. Consumer ethnocentrism offline and online: The mediating role of marketing efforts and personality traits in United States, South Korea and Indian. Academy of Marketing Science. Journal 34 3 (2006) 367-385
    • (2006) Academy of Marketing Science. Journal , vol.34 , Issue.3 , pp. 367-385
    • Kwak, H.1    Jaju, A.2    Larsen, T.3
  • 67
    • 18844378599 scopus 로고    scopus 로고
    • The influence of country image structure on consumer evaluations of foreign products
    • Laroche M., and Mourali. The influence of country image structure on consumer evaluations of foreign products. International Marketing Review 22 1 (2005) 96-115
    • (2005) International Marketing Review , vol.22 , Issue.1 , pp. 96-115
    • Laroche, M.1    Mourali2
  • 68
    • 0010326453 scopus 로고    scopus 로고
    • Effects of partitioned country image in the context of brand image and familiarity: A categorization theory perspective
    • Lee D., and Ganesh G. Effects of partitioned country image in the context of brand image and familiarity: A categorization theory perspective. International Marketing Review 16 1 (1999) 18-39
    • (1999) International Marketing Review , vol.16 , Issue.1 , pp. 18-39
    • Lee, D.1    Ganesh, G.2
  • 69
    • 0003139482 scopus 로고
    • The relative effects of price, warranty, and country of origin on consumer product evaluations
    • Lee H., Kim C., and Miller J. The relative effects of price, warranty, and country of origin on consumer product evaluations. Journal of Global Marketing 6 1/2 (1992) 55-80
    • (1992) Journal of Global Marketing , vol.6 , Issue.1-2 , pp. 55-80
    • Lee, H.1    Kim, C.2    Miller, J.3
  • 70
    • 21844502179 scopus 로고
    • Country of origin as a stereotype: Effects of consumer expertise and attribute strength on product evaluations
    • Maheswaran D. Country of origin as a stereotype: Effects of consumer expertise and attribute strength on product evaluations. Journal of Consumer Research 21 2 (1994) 354-365
    • (1994) Journal of Consumer Research , vol.21 , Issue.2 , pp. 354-365
    • Maheswaran, D.1
  • 71
    • 61849107999 scopus 로고    scopus 로고
    • The 'HUGO BOSS' connection: Achieving global brand consistency across countries
    • Matthiesen I., and Phau I. The 'HUGO BOSS' connection: Achieving global brand consistency across countries. Journal of Brand Management 12 5 (2005) 325-339
    • (2005) Journal of Brand Management , vol.12 , Issue.5 , pp. 325-339
    • Matthiesen, I.1    Phau, I.2
  • 72
    • 47849110618 scopus 로고    scopus 로고
    • The effects of country of origin and corporate reputation on initial trust: An experimental evaluation of the perception of Polish consumers
    • Michaelis M., Woisetschläger D.M., Backhaus C., and Ahlert D. The effects of country of origin and corporate reputation on initial trust: An experimental evaluation of the perception of Polish consumers. International Marketing Review 25 4 (2008) 404-422
    • (2008) International Marketing Review , vol.25 , Issue.4 , pp. 404-422
    • Michaelis, M.1    Woisetschläger, D.M.2    Backhaus, C.3    Ahlert, D.4
  • 73
    • 0039835313 scopus 로고    scopus 로고
    • Information asymmetry and levels of agency relationships
    • Mishra D.P., Heide J.B., and Cort S.G. Information asymmetry and levels of agency relationships. Journal of Marketing Research 35 3 (1998) 277-295
    • (1998) Journal of Marketing Research , vol.35 , Issue.3 , pp. 277-295
    • Mishra, D.P.1    Heide, J.B.2    Cort, S.G.3
  • 74
    • 0039656230 scopus 로고
    • Factors affecting trust in market research relationships
    • Moorman C., Deshpande R., and Zaltman G. Factors affecting trust in market research relationships. Journal of Marketing 57 1 (1993) 81-101
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 81-101
    • Moorman, C.1    Deshpande, R.2    Zaltman, G.3
  • 76
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 77
    • 0002554586 scopus 로고
    • Classifying products strategically
    • Murphy P.E. Classifying products strategically. Journal of Marketing 50 3 (1986) 24-42
    • (1986) Journal of Marketing , vol.50 , Issue.3 , pp. 24-42
    • Murphy, P.E.1
  • 78
    • 0002808451 scopus 로고
    • A comparison of Japanese and U.S. attitudes toward foreign products
    • Nagashima A. A comparison of Japanese and U.S. attitudes toward foreign products. Journal of Marketing 34 1 (1970) 68-74
    • (1970) Journal of Marketing , vol.34 , Issue.1 , pp. 68-74
    • Nagashima, A.1
  • 79
    • 0001181569 scopus 로고
    • Advertising as information
    • Nelson P. Advertising as information. Journal of Political Economy 82 4 (1974) 729-754
    • (1974) Journal of Political Economy , vol.82 , Issue.4 , pp. 729-754
    • Nelson, P.1
  • 80
    • 0001653404 scopus 로고
    • A cross-national assessment of the reliability and validity of the CETSCALE
    • Netemeyer R.G., Durvasula S., and Lichtenstein D.R. A cross-national assessment of the reliability and validity of the CETSCALE. Journal of Marketing Research 28 3 (1991) 320-327
    • (1991) Journal of Marketing Research , vol.28 , Issue.3 , pp. 320-327
    • Netemeyer, R.G.1    Durvasula, S.2    Lichtenstein, D.R.3
  • 81
    • 1242299686 scopus 로고    scopus 로고
    • Examining the animosity model in a country with a high level of foreign trade
    • Nijssen E.J., and Douglas S.P. Examining the animosity model in a country with a high level of foreign trade. International Journal of Research in Marketing 21 1 (2004) 23-38
    • (2004) International Journal of Research in Marketing , vol.21 , Issue.1 , pp. 23-38
    • Nijssen, E.J.1    Douglas, S.P.2
  • 82
    • 62249105984 scopus 로고    scopus 로고
    • Conjoining international marketing and relationship marketing: Exploring consumers' cross-border service relationships
    • Nijssen E.J., and Herk H. Conjoining international marketing and relationship marketing: Exploring consumers' cross-border service relationships. Journal of International Marketing 17 1 (2009) 91-115
    • (2009) Journal of International Marketing , vol.17 , Issue.1 , pp. 91-115
    • Nijssen, E.J.1    Herk, H.2
  • 83
    • 84986178188 scopus 로고    scopus 로고
    • An exploratory perspective of service brand associations
    • O'Cass A., and Grace D. An exploratory perspective of service brand associations. The Journal of Services Marketing 17 4/5 (2003) 452-475
    • (2003) The Journal of Services Marketing , vol.17 , Issue.4-5 , pp. 452-475
    • O'Cass, A.1    Grace, D.2
  • 84
    • 85135282737 scopus 로고
    • The importance of product country of origin: A conjoint analysis of the United States, Canada, Germany, and The Netherlands
    • Okechuku C. The importance of product country of origin: A conjoint analysis of the United States, Canada, Germany, and The Netherlands. European Journal of Marketing 28 4 (1994) 5-19
    • (1994) European Journal of Marketing , vol.28 , Issue.4 , pp. 5-19
    • Okechuku, C.1
  • 85
    • 0000868057 scopus 로고
    • Familiarity and its impact on consumer decision biases and heuristics
    • Park C.W., and Lessig V.P. Familiarity and its impact on consumer decision biases and heuristics. Journal of Consumer Research 8 (1981) 223-230
    • (1981) Journal of Consumer Research , vol.8 , pp. 223-230
    • Park, C.W.1    Lessig, V.P.2
  • 86
    • 85151581648 scopus 로고
    • Aspects of Anglo-Spanish perceptions and product preferences arising from 'country of origin' image
    • Peris S., Newman K., Bigne E., and Chansarkar B. Aspects of Anglo-Spanish perceptions and product preferences arising from 'country of origin' image. International Journal of Advertising 12 (1993) 33-40
    • (1993) International Journal of Advertising , vol.12 , pp. 33-40
    • Peris, S.1    Newman, K.2    Bigne, E.3    Chansarkar, B.4
  • 87
    • 0033247808 scopus 로고    scopus 로고
    • Signalling unobservable product quality through a brand quality: An integrative review
    • Rao A.R., Qu L., and Ruekert R.W. Signalling unobservable product quality through a brand quality: An integrative review. Journal of Marketing Research 36 (1999) 258-268
    • (1999) Journal of Marketing Research , vol.36 , pp. 258-268
    • Rao, A.R.1    Qu, L.2    Ruekert, R.W.3
  • 88
    • 33847005872 scopus 로고    scopus 로고
    • Consumer animosity: A literature review and a reconsideration of its measurement
    • Riefler P., and Diamantopoulos A. Consumer animosity: A literature review and a reconsideration of its measurement. International Marketing Review 24 1 (2007) 87-119
    • (2007) International Marketing Review , vol.24 , Issue.1 , pp. 87-119
    • Riefler, P.1    Diamantopoulos, A.2
  • 89
    • 21344492713 scopus 로고
    • Competitive interference effects in consumer memory for advertising: The role of brand familiarity
    • Robert J.K., and Chris T.A. Competitive interference effects in consumer memory for advertising: The role of brand familiarity. Journal of Marketing 58 3 (1994) 97-105
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 97-105
    • Robert, J.K.1    Chris, T.A.2
  • 90
    • 36349036179 scopus 로고    scopus 로고
    • How call center location impacts expectations of service from reputable versus lesser known firms
    • Roggeveen A., Bharadwaj N., and Hoyer W. How call center location impacts expectations of service from reputable versus lesser known firms. Journal of Retailing 83 4 (2007) 403-410
    • (2007) Journal of Retailing , vol.83 , Issue.4 , pp. 403-410
    • Roggeveen, A.1    Bharadwaj, N.2    Hoyer, W.3
  • 91
    • 85132303254 scopus 로고
    • Matching product category and country image perceptions: A framework for managing COO effects
    • Roth M.S., and Romeo J.B. Matching product category and country image perceptions: A framework for managing COO effects. Journal of International Business Studies 23 3 (1992) 477-497
    • (1992) Journal of International Business Studies , vol.23 , Issue.3 , pp. 477-497
    • Roth, M.S.1    Romeo, J.B.2
  • 92
    • 33748138848 scopus 로고    scopus 로고
    • Explicit and implicit catalysts of consumer resistance: The effects of animosity, cultural salience and COO on subsequent choice
    • Russell D.W., and Russell C.A. Explicit and implicit catalysts of consumer resistance: The effects of animosity, cultural salience and COO on subsequent choice. International Journal of Research in Marketing 23 3 (2006) 321-331
    • (2006) International Journal of Research in Marketing , vol.23 , Issue.3 , pp. 321-331
    • Russell, D.W.1    Russell, C.A.2
  • 93
    • 0040350275 scopus 로고    scopus 로고
    • Consumer ethnocentrism in international services marketing
    • Ruyter K., Birgelen M., and Wetzels M. Consumer ethnocentrism in international services marketing. International Business Review 7 2 (1998) 185-202
    • (1998) International Business Review , vol.7 , Issue.2 , pp. 185-202
    • Ruyter, K.1    Birgelen, M.2    Wetzels, M.3
  • 94
    • 21844489411 scopus 로고
    • Consumer evaluation of products in a global market
    • Samiee S. Consumer evaluation of products in a global market. Journal of International Business Studies 25 3 (1994) 579-604
    • (1994) Journal of International Business Studies , vol.25 , Issue.3 , pp. 579-604
    • Samiee, S.1
  • 95
    • 33645516197 scopus 로고    scopus 로고
    • Consumer ethnocentrism: An integrative review of its antecedents and consequences
    • Shankarmahesh M.N. Consumer ethnocentrism: An integrative review of its antecedents and consequences. International Marketing Review 23 2 (2006) 146-172
    • (2006) International Marketing Review , vol.23 , Issue.2 , pp. 146-172
    • Shankarmahesh, M.N.1
  • 97
    • 2442569962 scopus 로고    scopus 로고
    • Remnants of the U.S. civil war and modern consumer behaviour
    • Shimp T.A., Dunn T.H., and Klein J.G. Remnants of the U.S. civil war and modern consumer behaviour. Psychology and Marketing 21 2 (2004) 75-91
    • (2004) Psychology and Marketing , vol.21 , Issue.2 , pp. 75-91
    • Shimp, T.A.1    Dunn, T.H.2    Klein, J.G.3
  • 98
    • 0001436649 scopus 로고
    • Consumer ethnocentrism: Construction and validation of the CETSCALE
    • Shimp T.A., and Sharma S. Consumer ethnocentrism: Construction and validation of the CETSCALE. Journal of Marketing Research 24 3 (1987) 280-289
    • (1987) Journal of Marketing Research , vol.24 , Issue.3 , pp. 280-289
    • Shimp, T.A.1    Sharma, S.2
  • 99
    • 24644516223 scopus 로고    scopus 로고
    • Agency and trust mechanisms in consumer satisfaction and loyalty judgments
    • Singh J., and Sirdeshmukh D. Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science 28 1 (2000) 150-167
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 150-167
    • Singh, J.1    Sirdeshmukh, D.2
  • 100
    • 0036001754 scopus 로고    scopus 로고
    • Consumer trust, value, and loyalty in relational exchanges
    • Sirdeshmukh D., Singh J., and Sabol B. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 66 1 (2002) 15-37
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 102
    • 33746326443 scopus 로고    scopus 로고
    • How country characteristics affect the perceived value of web sites
    • Steenkamp J., and Geyskens E. How country characteristics affect the perceived value of web sites. American Marketing Association 70 (2006) 136-150
    • (2006) American Marketing Association , vol.70 , pp. 136-150
    • Steenkamp, J.1    Geyskens, E.2
  • 103
    • 0442264928 scopus 로고    scopus 로고
    • Globalization and reluctant buyers
    • Suh T., and Kwon I.G. Globalization and reluctant buyers. International Marketing Review 19 6 (2002) 663-680
    • (2002) International Marketing Review , vol.19 , Issue.6 , pp. 663-680
    • Suh, T.1    Kwon, I.G.2
  • 104
    • 39749170688 scopus 로고    scopus 로고
    • Brand familiarity: its effects on satisfaction evaluations
    • Tam J.L.M. Brand familiarity: its effects on satisfaction evaluations. Journal of Services Marketing 22 1 (2008) 3-12
    • (2008) Journal of Services Marketing , vol.22 , Issue.1 , pp. 3-12
    • Tam, J.L.M.1
  • 105
    • 35548934985 scopus 로고    scopus 로고
    • Warranty and warrantor reputations as signals of hybrid product quality
    • Tan S.J., Lee K.S., and Lim G.H. Warranty and warrantor reputations as signals of hybrid product quality. European Journal of Marketing 35 1/2 (2001) 110-132
    • (2001) European Journal of Marketing , vol.35 , Issue.1-2 , pp. 110-132
    • Tan, S.J.1    Lee, K.S.2    Lim, G.H.3
  • 106
    • 23044519528 scopus 로고    scopus 로고
    • The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value
    • Teas R.K., and Agarwal S. The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value. Journal of Academy of Marketing Science 28 2 (2000) 278-290
    • (2000) Journal of Academy of Marketing Science , vol.28 , Issue.2 , pp. 278-290
    • Teas, R.K.1    Agarwal, S.2
  • 107
    • 0442271107 scopus 로고    scopus 로고
    • Brand origin: Conceptualization and review
    • Thakor M.V., and Kohli C.S. Brand origin: Conceptualization and review. Journal of Consumer Marketing 13 3 (1996) 27-42
    • (1996) Journal of Consumer Marketing , vol.13 , Issue.3 , pp. 27-42
    • Thakor, M.V.1    Kohli, C.S.2
  • 108
    • 84949393378 scopus 로고
    • Relative importance of country of origin, warranty and retail store image on product evaluations
    • Thorelli H.B., Lim J., and Ye J. Relative importance of country of origin, warranty and retail store image on product evaluations. International Marketing Review 6 1 (1989) 35-46
    • (1989) International Marketing Review , vol.6 , Issue.1 , pp. 35-46
    • Thorelli, H.B.1    Lim, J.2    Ye, J.3
  • 109
    • 38349153809 scopus 로고    scopus 로고
    • Domestic consumption: Rational, affective or normative choice?
    • Vida I., and Reardon J. Domestic consumption: Rational, affective or normative choice?. Journal of Consumer Marketing 25 1 (2008) 34-44
    • (2008) Journal of Consumer Marketing , vol.25 , Issue.1 , pp. 34-44
    • Vida, I.1    Reardon, J.2
  • 110
    • 51249176976 scopus 로고
    • Consumer attitudes toward Canadian-made versus imported products
    • Wall M., and Heslop L. Consumer attitudes toward Canadian-made versus imported products. Journal of the Academy of Marketing Science 14 (1986) 27-36
    • (1986) Journal of the Academy of Marketing Science , vol.14 , pp. 27-36
    • Wall, M.1    Heslop, L.2
  • 111
    • 23744455957 scopus 로고    scopus 로고
    • Consumer nationalism and corporate reputation management in the global era
    • Wang J. Consumer nationalism and corporate reputation management in the global era. Corporate Communications: An International Journal 10 3 (2005) 223-239
    • (2005) Corporate Communications: An International Journal , vol.10 , Issue.3 , pp. 223-239
    • Wang, J.1
  • 112
    • 47749144432 scopus 로고    scopus 로고
    • Does country-of-origin matter in the relationship between brand personality and purchase intention in emerging economies?: Evidence from China's auto industry
    • Wang X., and Yang Z. Does country-of-origin matter in the relationship between brand personality and purchase intention in emerging economies?: Evidence from China's auto industry. International Marketing Review 25 4 (2008) 458-474
    • (2008) International Marketing Review , vol.25 , Issue.4 , pp. 458-474
    • Wang, X.1    Yang, Z.2
  • 114
    • 0008566610 scopus 로고
    • Does an exporting nation enjoy the same cross-national commercial image?
    • Yavas U., and Alpay G. Does an exporting nation enjoy the same cross-national commercial image?. International Journal of Advertising 5 2 (1986) 109-119
    • (1986) International Journal of Advertising , vol.5 , Issue.2 , pp. 109-119
    • Yavas, U.1    Alpay, G.2
  • 115
    • 0002116850 scopus 로고
    • Production of trust: Institutional sources of economic structure, 1940-1920
    • (Greenwich, CT: JAI Press, Inc.)
    • Zucker L. Production of trust: Institutional sources of economic structure, 1940-1920. Research in Organizational Behavior 8 (1986) 53L 111 (Greenwich, CT: JAI Press, Inc.)
    • (1986) Research in Organizational Behavior , vol.8
    • Zucker, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.