메뉴 건너뛰기




Volumn 72, Issue , 2017, Pages 321-338

Exploring the effect of user engagement in online brand communities: Evidence from Twitter

Author keywords

Engagement; Microblogging; Online community; Online retailing; Social media

Indexed keywords

ELECTRONIC COMMERCE; ONLINE SYSTEMS; SALES;

EID: 85014427863     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2017.03.005     Document Type: Article
Times cited : (119)

References (78)
  • 1
    • 84903950328 scopus 로고    scopus 로고
    • Adding Twitter-specific features to stylistic features for classifying tweets by user type and number of retweets
    • Arakawa, Y., Kameda, A., Aizawa, A., Suzuki, T., Adding Twitter-specific features to stylistic features for classifying tweets by user type and number of retweets. Journal of the Association for Information Science and Technology 65:7 (2014), 1416–1423, 10.1002/asi.23126.
    • (2014) Journal of the Association for Information Science and Technology , vol.65 , Issue.7 , pp. 1416-1423
    • Arakawa, Y.1    Kameda, A.2    Aizawa, A.3    Suzuki, T.4
  • 4
    • 84870528649 scopus 로고    scopus 로고
    • Sentiment analysis of twitter audiences: Measuring the positive or negative influence of popular twitterers
    • Bae, Y., Lee, H., Sentiment analysis of twitter audiences: Measuring the positive or negative influence of popular twitterers. Journal of the American Society for Information Science and Technology 63:12 (2012), 2521–2535, 10.1002/asi.22768.
    • (2012) Journal of the American Society for Information Science and Technology , vol.63 , Issue.12 , pp. 2521-2535
    • Bae, Y.1    Lee, H.2
  • 5
    • 84938424079 scopus 로고    scopus 로고
    • Customer e-complaining behaviours using social media
    • Balaji, M.S., Jha, S., Royne, M.B., Customer e-complaining behaviours using social media. The Service Industries Journal 35:11–12 (2015), 633–654, 10.1080/02642069.2015.1062883.
    • (2015) The Service Industries Journal , vol.35 , Issue.11-12 , pp. 633-654
    • Balaji, M.S.1    Jha, S.2    Royne, M.B.3
  • 7
    • 36849069345 scopus 로고    scopus 로고
    • “Bricks-and-mortar” vs. “clicks-and-mortar”: An equilibrium analysis
    • Bernstein, F., Song, J.-S., Zheng, X., “Bricks-and-mortar” vs. “clicks-and-mortar”: An equilibrium analysis. European Journal of Operational Research 187:3 (2008), 671–690, 10.1016/j.ejor.2006.04.047.
    • (2008) European Journal of Operational Research , vol.187 , Issue.3 , pp. 671-690
    • Bernstein, F.1    Song, J.-S.2    Zheng, X.3
  • 10
    • 84870491763 scopus 로고    scopus 로고
    • Consumer engagement in a virtual brand community: An exploratory analysis
    • Brodie, R.J., Ilic, A., Juric, B., Hollebeek, L., Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research 66:1 (2013), 105–114, 10.1016/j.jbusres.2011.07.029.
    • (2013) Journal of Business Research , vol.66 , Issue.1 , pp. 105-114
    • Brodie, R.J.1    Ilic, A.2    Juric, B.3    Hollebeek, L.4
  • 11
    • 15844383510 scopus 로고    scopus 로고
    • Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context
    • Brown, T.J., Barry, T.E., Dacin, P.A., Gunst, R.F., Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. Journal of the Academy of Marketing Science 33:2 (2005), 123–138.
    • (2005) Journal of the Academy of Marketing Science , vol.33 , Issue.2 , pp. 123-138
    • Brown, T.J.1    Barry, T.E.2    Dacin, P.A.3    Gunst, R.F.4
  • 12
    • 84940823772 scopus 로고    scopus 로고
    • Can complaint-handling efforts promote customer engagement?
    • Cambra-Fierro, J., Melero-Polo, I., Javier Sese, F., Can complaint-handling efforts promote customer engagement?. Service Business 10:4 (2015), 847–866, 10.1007/s11628-015-0295-9.
    • (2015) Service Business , vol.10 , Issue.4 , pp. 847-866
    • Cambra-Fierro, J.1    Melero-Polo, I.2    Javier Sese, F.3
  • 13
    • 84885445783 scopus 로고    scopus 로고
    • Predicting information credibility in time-sensitive social media
    • Castillo, C., Mendoza, M., Poblete, B., Predicting information credibility in time-sensitive social media. Internet Research 23:5 (2013), 560–588, 10.1108/IntR-05-2012-0095.
    • (2013) Internet Research , vol.23 , Issue.5 , pp. 560-588
    • Castillo, C.1    Mendoza, M.2    Poblete, B.3
  • 14
    • 84929513110 scopus 로고    scopus 로고
    • Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research
    • Chae, B., Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research. International Journal of Production Economics 165 (2015), 247–259, 10.1016/j.ijpe.2014.12.037.
    • (2015) International Journal of Production Economics , vol.165 , pp. 247-259
    • Chae, B.1
  • 16
    • 84881591223 scopus 로고    scopus 로고
    • Online brand community response to negative brand events: The role of group eWOM
    • Chang, A., Hsieh, S.H., Tseng, T.H., Online brand community response to negative brand events: The role of group eWOM. Internet Research 23:4 (2013), 486–506, 10.1108/IntR-06-2012-0107.
    • (2013) Internet Research , vol.23 , Issue.4 , pp. 486-506
    • Chang, A.1    Hsieh, S.H.2    Tseng, T.H.3
  • 17
    • 84893377643 scopus 로고    scopus 로고
    • Tracing trending topics by analyzing the sentiment status of tweets
    • Choi, D., Hwang, M., Kim, J., Ko, B., Kim, P., Tracing trending topics by analyzing the sentiment status of tweets. Computer Science and Information Systems 11:1 (2014), 157–169, 10.2298/csis130205001c.
    • (2014) Computer Science and Information Systems , vol.11 , Issue.1 , pp. 157-169
    • Choi, D.1    Hwang, M.2    Kim, J.3    Ko, B.4    Kim, P.5
  • 18
    • 49749094031 scopus 로고    scopus 로고
    • A multi-stage model of word-of-mouth influence through viral marketing
    • De Bruyn, A., Lilien, G.L., A multi-stage model of word-of-mouth influence through viral marketing. International Journal of Research in Marketing 25:3 (2008), 151–163, 10.1016/j.ijresmar.2008.03.004.
    • (2008) International Journal of Research in Marketing , vol.25 , Issue.3 , pp. 151-163
    • De Bruyn, A.1    Lilien, G.L.2
  • 19
    • 77955637950 scopus 로고    scopus 로고
    • Customer engagement Behavior: Theoretical foundations and research directions
    • van Doorn, J., Lemon, K.N., Mittal, V., Nass, S., Pick, D., Pirner, P., et al. Customer engagement Behavior: Theoretical foundations and research directions. Journal of Service Research 13:3 (2010), 253–266, 10.1177/1094670510375599.
    • (2010) Journal of Service Research , vol.13 , Issue.3 , pp. 253-266
    • van Doorn, J.1    Lemon, K.N.2    Mittal, V.3    Nass, S.4    Pick, D.5    Pirner, P.6
  • 20
    • 77949873466 scopus 로고    scopus 로고
    • Microblogs in Higher Education – a chance to facilitate informal and process-oriented learning?
    • Ebner, M., Lienhardt, C., Rohs, M., Meyer, I., Microblogs in Higher Education – a chance to facilitate informal and process-oriented learning?. Computers & Education 55:1 (2010), 92–100, 10.1016/j.compedu.2009.12.006.
    • (2010) Computers & Education , vol.55 , Issue.1 , pp. 92-100
    • Ebner, M.1    Lienhardt, C.2    Rohs, M.3    Meyer, I.4
  • 21
    • 80052714662 scopus 로고    scopus 로고
    • Social Media and Political Participation: Are Facebook, Twitter and YouTube Democratizing Our Political Systems?
    • Effing, R., Hillegersberg, J. v., Huibers, T., Social Media and Political Participation: Are Facebook, Twitter and YouTube Democratizing Our Political Systems?. International federation for information processing, 2011, 25–35.
    • (2011) International federation for information processing , pp. 25-35
    • Effing, R.1    Hillegersberg, J.V.2    Huibers, T.3
  • 22
    • 84857823827 scopus 로고    scopus 로고
    • Machines that learn how to code open-ended survey data
    • Esuli, A., Sebastiani, F., Machines that learn how to code open-ended survey data. International Journal of Market Research 52:6 (2010), 775–800, 10.2501/s147078531020165x.
    • (2010) International Journal of Market Research , vol.52 , Issue.6 , pp. 775-800
    • Esuli, A.1    Sebastiani, F.2
  • 24
    • 84897441916 scopus 로고    scopus 로고
    • Understanding consumers’ social networking site usage
    • Gironda, J.T., Korgaonkar, P.K., Understanding consumers’ social networking site usage. Journal of Marketing Management 30:5–6 (2014), 571–605, 10.1080/0267257x.2013.851106.
    • (2014) Journal of Marketing Management , vol.30 , Issue.5-6 , pp. 571-605
    • Gironda, J.T.1    Korgaonkar, P.K.2
  • 26
    • 80053453885 scopus 로고    scopus 로고
    • Can you hear me now? Learning from customer stories
    • Gorry, G.A., Westbrook, R.A., Can you hear me now? Learning from customer stories. Business Horizons 54:6 (2011), 575–584.
    • (2011) Business Horizons , vol.54 , Issue.6 , pp. 575-584
    • Gorry, G.A.1    Westbrook, R.A.2
  • 27
    • 84924056353 scopus 로고    scopus 로고
    • Managing social media crises with your customers: The good, the bad, and the ugly
    • Grégoire, Y., Salle, A., Tripp, T.M., Managing social media crises with your customers: The good, the bad, and the ugly. Business Horizons 58:2 (2015), 173–182, 10.1016/j.bushor.2014.11.001.
    • (2015) Business Horizons , vol.58 , Issue.2 , pp. 173-182
    • Grégoire, Y.1    Salle, A.2    Tripp, T.M.3
  • 28
    • 84901280688 scopus 로고    scopus 로고
    • The roles of brand community and community engagement in building brand trust on social media
    • Habibi, M.R., Laroche, M., Richard, M.-O., The roles of brand community and community engagement in building brand trust on social media. Computers in Human Behavior 37 (2014), 152–161, 10.1016/j.chb.2014.04.016.
    • (2014) Computers in Human Behavior , vol.37 , pp. 152-161
    • Habibi, M.R.1    Laroche, M.2    Richard, M.-O.3
  • 29
    • 85131009299 scopus 로고    scopus 로고
    • Analyzing social media networks with NodeXL: Insights from a connected world
    • Morgan Kaufmann
    • Hansen, D., Shneiderman, B., Smith, M.A., Analyzing social media networks with NodeXL: Insights from a connected world. 2010, Morgan Kaufmann.
    • (2010)
    • Hansen, D.1    Shneiderman, B.2    Smith, M.A.3
  • 31
    • 84939891650 scopus 로고    scopus 로고
    • Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies
    • Hennig-Thurau, T., Wiertz, C., Feldhaus, F., Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies. Journal of the Academy of Marketing Science 43:3 (2014), 375–394, 10.1007/s11747-014-0388-3.
    • (2014) Journal of the Academy of Marketing Science , vol.43 , Issue.3 , pp. 375-394
    • Hennig-Thurau, T.1    Wiertz, C.2    Feldhaus, F.3
  • 32
    • 84942297531 scopus 로고    scopus 로고
    • A novel social media competitive analytics framework with sentiment benchmarks
    • He, W., Wu, H., Yan, G., Akula, V., Shen, J., A novel social media competitive analytics framework with sentiment benchmarks. Information & Management 52:7 (2015), 801–812, 10.1016/j.im.2015.04.006.
    • (2015) Information & Management , vol.52 , Issue.7 , pp. 801-812
    • He, W.1    Wu, H.2    Yan, G.3    Akula, V.4    Shen, J.5
  • 33
    • 84873047287 scopus 로고    scopus 로고
    • Social media competitive analysis and text mining: A case study in the pizza industry
    • He, W., Zha, S., Li, L., Social media competitive analysis and text mining: A case study in the pizza industry. International Journal of Information Management 33:3 (2013), 464–472, 10.1016/j.ijinfomgt.2013.01.001.
    • (2013) International Journal of Information Management , vol.33 , Issue.3 , pp. 464-472
    • He, W.1    Zha, S.2    Li, L.3
  • 34
    • 70349165856 scopus 로고    scopus 로고
    • Social networks that matter: Twitter under the microscope
    • SSRN 1313405
    • Huberman, B.A., Romero, D.M., Wu, F., Social networks that matter: Twitter under the microscope. 2008 SSRN 1313405.
    • (2008)
    • Huberman, B.A.1    Romero, D.M.2    Wu, F.3
  • 35
    • 84874597090 scopus 로고    scopus 로고
    • The impact of social media on the consumer decision process: Implications for tourism marketing
    • Hudson, S., Thal, K., The impact of social media on the consumer decision process: Implications for tourism marketing. Journal of Travel & Tourism Marketing 30:1–2 (2013), 156–160, 10.1080/10548408.2013.751276.
    • (2013) Journal of Travel & Tourism Marketing , vol.30 , Issue.1-2 , pp. 156-160
    • Hudson, S.1    Thal, K.2
  • 37
    • 84947296805 scopus 로고    scopus 로고
    • Twitter sentiment classification for measuring public health concerns
    • Ji, X., Chun, S.A., Wei, Z., Geller, J., Twitter sentiment classification for measuring public health concerns. Social Network Analysis and Mining 5:1 (2015), 1–25, 10.1007/s13278-015-0253-5.
    • (2015) Social Network Analysis and Mining , vol.5 , Issue.1 , pp. 1-25
    • Ji, X.1    Chun, S.A.2    Wei, Z.3    Geller, J.4
  • 38
    • 84874310649 scopus 로고    scopus 로고
    • Do customer relationships mitigate or amplify failure responses?
    • Kaltcheva, V.D., Winsor, R.D., Parasuraman, A., Do customer relationships mitigate or amplify failure responses?. Journal of Business Research 66:4 (2013), 525–532, 10.1016/j.jbusres.2011.12.031.
    • (2013) Journal of Business Research , vol.66 , Issue.4 , pp. 525-532
    • Kaltcheva, V.D.1    Winsor, R.D.2    Parasuraman, A.3
  • 39
    • 84929505122 scopus 로고    scopus 로고
    • ConSent: Context-based sentiment analysis
    • Katz, G., Ofek, N., Shapira, B., ConSent: Context-based sentiment analysis. Knowledge-Based Systems 84 (2015), 162–178, 10.1016/j.knosys.2015.04.009.
    • (2015) Knowledge-Based Systems , vol.84 , pp. 162-178
    • Katz, G.1    Ofek, N.2    Shapira, B.3
  • 41
    • 84900431458 scopus 로고    scopus 로고
    • Brand followers’ retweeting behavior on Twitter: How brand relationships influence brand electronic word-of-mouth
    • Kim, E., Sung, Y., Kang, H., Brand followers’ retweeting behavior on Twitter: How brand relationships influence brand electronic word-of-mouth. Computers in Human Behavior 37 (2014), 18–25, 10.1016/j.chb.2014.04.020.
    • (2014) Computers in Human Behavior , vol.37 , pp. 18-25
    • Kim, E.1    Sung, Y.2    Kang, H.3
  • 43
    • 84864870555 scopus 로고    scopus 로고
    • Follow me! Global marketers’ twitter use
    • Kwon, E.S., Sung, Y., Follow me! Global marketers’ twitter use. Journal of Interactive Advertising 12:1 (2011), 4–16, 10.1080/15252019.2011.10722187.
    • (2011) Journal of Interactive Advertising , vol.12 , Issue.1 , pp. 4-16
    • Kwon, E.S.1    Sung, Y.2
  • 44
    • 84863724266 scopus 로고    scopus 로고
    • The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty
    • Laroche, M., Habibi, M.R., Richard, M.-O., Sankaranarayanan, R., The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior 28:5 (2012), 1755–1767, 10.1016/j.chb.2012.04.016.
    • (2012) Computers in Human Behavior , vol.28 , Issue.5 , pp. 1755-1767
    • Laroche, M.1    Habibi, M.R.2    Richard, M.-O.3    Sankaranarayanan, R.4
  • 47
    • 33751191857 scopus 로고    scopus 로고
    • Determinants of success for online communities: An empirical study
    • Lin, H.-F., Lee, G.-G., Determinants of success for online communities: An empirical study. Behaviour & Information Technology 25:6 (2006), 479–488, 10.1080/01449290500330422.
    • (2006) Behaviour & Information Technology , vol.25 , Issue.6 , pp. 479-488
    • Lin, H.-F.1    Lee, G.-G.2
  • 49
    • 84947289247 scopus 로고    scopus 로고
    • Real-time trending topics detection and description from Twitter content
    • Madani, A., Boussaid, O., Zegour, D.E., Real-time trending topics detection and description from Twitter content. Social Network Analysis and Mining 5:1 (2015), 1–13, 10.1007/s13278-015-0298-5.
    • (2015) Social Network Analysis and Mining , vol.5 , Issue.1 , pp. 1-13
    • Madani, A.1    Boussaid, O.2    Zegour, D.E.3
  • 50
    • 84919491355 scopus 로고    scopus 로고
    • Sentiment analysis algorithms and applications: A survey
    • Medhat, W., Hassan, A., Korashy, H., Sentiment analysis algorithms and applications: A survey. Ain Shams Engineering Journal 5:4 (2014), 1093–1113, 10.1016/j.asej.2014.04.011.
    • (2014) Ain Shams Engineering Journal , vol.5 , Issue.4 , pp. 1093-1113
    • Medhat, W.1    Hassan, A.2    Korashy, H.3
  • 52
    • 84942368712 scopus 로고    scopus 로고
    • Driving consumers to become fans of brand pages: A theoretical framework
    • Muk, A., Chung, C., Driving consumers to become fans of brand pages: A theoretical framework. Journal of Interactive Advertising 14:1 (2014), 1–10, 10.1080/15252019.2014.880828.
    • (2014) Journal of Interactive Advertising , vol.14 , Issue.1 , pp. 1-10
    • Muk, A.1    Chung, C.2
  • 53
    • 84860701157 scopus 로고    scopus 로고
    • Introducting COBRAs: Exploring motivations for brand-related social media use
    • Muntinga, D.G., Moorman, M., Smit, E.G., Introducting COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 2011, 13, 10.2501/ija-30-1-013-046.
    • (2011) International Journal of Advertising , vol.30 , Issue.1 , pp. 13
    • Muntinga, D.G.1    Moorman, M.2    Smit, E.G.3
  • 54
    • 84858970839 scopus 로고    scopus 로고
    • A qualitative examination of topical tweet and retweet practices
    • Nagarajan, M., Purohit, H., Sheth, A.P., A qualitative examination of topical tweet and retweet practices. ICWSM 2:010 (2010), 295–298.
    • (2010) ICWSM , vol.2 , Issue.10 , pp. 295-298
    • Nagarajan, M.1    Purohit, H.2    Sheth, A.P.3
  • 55
    • 84918564909 scopus 로고    scopus 로고
    • The value of earned audiences: How social interactions amplify TV impact
    • Nagy, J., Midha, A., The value of earned audiences: How social interactions amplify TV impact. Journal of Advertising Research 54:4 (2014), 448–453.
    • (2014) Journal of Advertising Research , vol.54 , Issue.4 , pp. 448-453
    • Nagy, J.1    Midha, A.2
  • 57
    • 84988253850 scopus 로고    scopus 로고
    • Using twitter to engage with customers: A data mining approach
    • Okazaki, S., Díaz-Martín, A.M., Rozano, M., Menéndez-Benito, H.D., Using twitter to engage with customers: A data mining approach. Internet Research 25:3 (2015), 416–434, 10.1108/IntR-11-2013-0249.
    • (2015) Internet Research , vol.25 , Issue.3 , pp. 416-434
    • Okazaki, S.1    Díaz-Martín, A.M.2    Rozano, M.3    Menéndez-Benito, H.D.4
  • 58
    • 84938928178 scopus 로고    scopus 로고
    • Factors driving young users’ engagement with Facebook: Evidence from Brazil
    • Oliveira, M. J. d., Huertas, M.K.Z., Lin, Z., Factors driving young users’ engagement with Facebook: Evidence from Brazil. Computers in Human Behavior 54 (2016), 54–61, 10.1016/j.chb.2015.07.038.
    • (2016) Computers in Human Behavior , vol.54 , pp. 54-61
    • Oliveira, M.J.D.1    Huertas, M.K.Z.2    Lin, Z.3
  • 60
    • 84859922293 scopus 로고    scopus 로고
    • Social media's emerging importance in market research
    • Patino, A., Pitta, D.A., Quinones, R., Social media's emerging importance in market research. Journal of Consumer Marketing 29:3 (2012), 233–237, 10.1108/07363761211221800.
    • (2012) Journal of Consumer Marketing , vol.29 , Issue.3 , pp. 233-237
    • Patino, A.1    Pitta, D.A.2    Quinones, R.3
  • 61
    • 80051728656 scopus 로고    scopus 로고
    • Membership turnover and collaboration success in online communities: Explaining rises and falls from grace in Wikipedia
    • Ransbotham, S., Kane, G.C., Membership turnover and collaboration success in online communities: Explaining rises and falls from grace in Wikipedia. MIS Quarterly 35:3 (2011), 613–627.
    • (2011) MIS Quarterly , vol.35 , Issue.3 , pp. 613-627
    • Ransbotham, S.1    Kane, G.C.2
  • 62
    • 84947220102 scopus 로고    scopus 로고
    • Studying the attributes of users in Twitter considering their emotional states
    • Roshanaei, M., Mishra, S., Studying the attributes of users in Twitter considering their emotional states. Social Network Analysis and Mining 5:1 (2015), 1–13, 10.1007/s13278-015-0278-9.
    • (2015) Social Network Analysis and Mining , vol.5 , Issue.1 , pp. 1-13
    • Roshanaei, M.1    Mishra, S.2
  • 63
    • 84924110504 scopus 로고    scopus 로고
    • Contextual semantics for sentiment analysis of Twitter
    • Saif, H., He, Y., Fernandez, M., Alani, H., Contextual semantics for sentiment analysis of Twitter. Information Processing & Management 52:1 (2016), 5–19, 10.1016/j.ipm.2015.01.005.
    • (2016) Information Processing & Management , vol.52 , Issue.1 , pp. 5-19
    • Saif, H.1    He, Y.2    Fernandez, M.3    Alani, H.4
  • 64
    • 84857940833 scopus 로고    scopus 로고
    • Customer engagement, buyer-seller relationships, and social media
    • Sashi, C.M., Customer engagement, buyer-seller relationships, and social media. Management Decision 50:2 (2012), 253–272, 10.1108/00251741211203551.
    • (2012) Management Decision , vol.50 , Issue.2 , pp. 253-272
    • Sashi, C.M.1
  • 65
    • 84878832457 scopus 로고    scopus 로고
    • Social media's slippery slope: Challenges, opportunities and future research directions
    • Schultz, D.E., Peltier, J., Social media's slippery slope: Challenges, opportunities and future research directions. Journal of Research in Interactive Marketing 7:2 (2013), 86–99.
    • (2013) Journal of Research in Interactive Marketing , vol.7 , Issue.2 , pp. 86-99
    • Schultz, D.E.1    Peltier, J.2
  • 66
    • 84860667838 scopus 로고    scopus 로고
    • How does brand-related user-generated content differ across YouTube, Facebook, and twitter?
    • Smith, A.N., Fischer, E., Yongjian, C., How does brand-related user-generated content differ across YouTube, Facebook, and twitter?. Journal of Interactive Marketing 26:2 (2012), 102–113, 10.1016/j.intmar.2012.01.002.
    • (2012) Journal of Interactive Marketing , vol.26 , Issue.2 , pp. 102-113
    • Smith, A.N.1    Fischer, E.2    Yongjian, C.3
  • 67
    • 85014481002 scopus 로고    scopus 로고
    • Leading retail and consumer merchandise brands on Twitter as of May 2016, by followers (in millions)
    • Retrieved from:
    • Statista, Leading retail and consumer merchandise brands on Twitter as of May 2016, by followers (in millions). 2016 Retrieved from: https://www.statista.com/statistics/281370/most-popular-retailers-on-twitter-ranked-by-number-of-followers/.
    • (2016)
    • Statista1
  • 68
    • 84880193020 scopus 로고    scopus 로고
    • Emotions and information diffusion in social media—sentiment of microblogs and sharing behavior
    • Stieglitz, S., Dang-Xuan, L., Emotions and information diffusion in social media—sentiment of microblogs and sharing behavior. Journal of Management Information Systems 29:4 (2013), 217–248, 10.2753/mis0742-1222290408.
    • (2013) Journal of Management Information Systems , vol.29 , Issue.4 , pp. 217-248
    • Stieglitz, S.1    Dang-Xuan, L.2
  • 71
    • 33749403190 scopus 로고    scopus 로고
    • Predicting the organisational adoption of B2C e-commerce: An empirical study
    • To, M.L., Ngai, E.W.T., Predicting the organisational adoption of B2C e-commerce: An empirical study. Industrial Management & Data Systems 106:8 (2006), 1133–1147, 10.1108/02635570610710791.
    • (2006) Industrial Management & Data Systems , vol.106 , Issue.8 , pp. 1133-1147
    • To, M.L.1    Ngai, E.W.T.2
  • 72
    • 84872495071 scopus 로고    scopus 로고
    • Successful customer value management: Key lessons and emerging trends
    • Verhoef, P.C., Lemon, K.N., Successful customer value management: Key lessons and emerging trends. European Management Journal 31:1 (2013), 1–15, 10.1016/j.emj.2012.08.001.
    • (2013) European Management Journal , vol.31 , Issue.1 , pp. 1-15
    • Verhoef, P.C.1    Lemon, K.N.2
  • 73
    • 84878216878 scopus 로고    scopus 로고
    • What do people study when they study Twitter? Classifying Twitter related academic papers
    • Williams, S.A., Terras, M.M., Warwick, C., What do people study when they study Twitter? Classifying Twitter related academic papers. Journal of Documentation 69:3 (2013), 384–410, 10.1108/jd-03-2012-0027.
    • (2013) Journal of Documentation , vol.69 , Issue.3 , pp. 384-410
    • Williams, S.A.1    Terras, M.M.2    Warwick, C.3
  • 74
    • 84898460821 scopus 로고    scopus 로고
    • Identifying implicit and explicit relationships through user activities in social media
    • Yang, C.C., Tang, X., Dai, Q., Yang, H., Jiang, L., Identifying implicit and explicit relationships through user activities in social media. International Journal of Electronic Commerce 18:2 (2013), 73–96, 10.2753/jec1086-4415180203.
    • (2013) International Journal of Electronic Commerce , vol.18 , Issue.2 , pp. 73-96
    • Yang, C.C.1    Tang, X.2    Dai, Q.3    Yang, H.4    Jiang, L.5
  • 75
    • 84870874973 scopus 로고    scopus 로고
    • Social media monitoring and Analysis: Generating consumer insights from online conversation
    • Zabin, J., Jefferies, A., Social media monitoring and Analysis: Generating consumer insights from online conversation. Aberdeen group benchmark report, 37(9), 2008.
    • (2008) Aberdeen group benchmark report , vol.379
    • Zabin, J.1    Jefferies, A.2
  • 77
    • 84922777658 scopus 로고    scopus 로고
    • Building brand loyalty through user engagement in online brand communities in social networking sites
    • Zheng, X., Cheung, C.M.K., Lee, M.K.O., Liang, L., Building brand loyalty through user engagement in online brand communities in social networking sites. Information Technology & People 28:1 (2015), 90–106, 10.1108/itp-08-2013-0144.
    • (2015) Information Technology & People , vol.28 , Issue.1 , pp. 90-106
    • Zheng, X.1    Cheung, C.M.K.2    Lee, M.K.O.3    Liang, L.4
  • 78
    • 84938212754 scopus 로고    scopus 로고
    • An empirical study of how third-party websites influence the feedback mechanism between online Word-of-Mouth and retail sales
    • Zhou, W., Duan, W., An empirical study of how third-party websites influence the feedback mechanism between online Word-of-Mouth and retail sales. Decision Support Systems 76 (2015), 14–23, 10.1016/j.dss.2015.03.010.
    • (2015) Decision Support Systems , vol.76 , pp. 14-23
    • Zhou, W.1    Duan, W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.