A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality

Journal of Air Transport Management

Volumn 60, Issue , 2017, Pages 49-64

  Li, Wenhua ^a   Yu, Suihuai ^a   Pei, Huining ^a   Zhao, Chuan ^a   Tian, Baozhen ^a  

^a NORTHWESTERN POLYTECHNICAL UNIVERSITY   (China)

Author keywords

2 Tuple fuzzy linguistic method; Fuzzy AHP; In flight service; Service quality; SERVQUAL

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; ANALYTICAL HIERARCHY PROCESS; FUZZY MATHEMATICS; INDUSTRIAL PERFORMANCE; PREFERENCE BEHAVIOR; SERVICE QUALITY;

EID: 85012277769     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2017.01.006     Document Type: Article

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