A soft computing method for selecting evaluation criteria of service quality

Applied Mathematics and Computation

Volumn 189, Issue 1, 2007, Pages 241-254

  Kuo, Ming Shin ^a   Wu, Jer Wei ^b   Pei, Lie ^c  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

^b LING TUNG UNIVERSITY   (Taiwan)

^c CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Criteria selection; Fuzzy numbers; Fuzzy sets; Grey relation analysis (GRA); Intercity bus industries; Service quality

Indexed keywords

FUZZY SETS; MOTOR TRANSPORTATION; NUMERICAL ANALYSIS; PROBLEM SOLVING; QUALITY OF SERVICE; TELECOMMUNICATION INDUSTRY;

FUZZY NUMBERS; GREY RELATION ANALYSIS (GRA);

SOFT COMPUTING;

EID: 34248327572     PISSN: 00963003     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.amc.2006.11.084     Document Type: Article

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