메뉴 건너뛰기




Volumn 37, Issue , 2013, Pages 125-135

Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline

Author keywords

Ambient conditions; Behavioral intentions; Low cost airline; Passenger satisfaction; Physical environment; Space function

Indexed keywords

AIRLINE INDUSTRY; BEHAVIORAL RESPONSE; COGNITION; MARKETING; MODELING; TOURIST BEHAVIOR; TRAVEL BEHAVIOR;

EID: 84874444103     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2013.01.008     Document Type: Article
Times cited : (102)

References (66)
  • 1
    • 84874438825 scopus 로고    scopus 로고
    • CNN Travel, Retrieved from, Accessed 15.09.12
    • Ahlers M. United flight diverted to Cuba due to 'unfamiliar' odor in plane 2011, CNN Travel, Retrieved from, Accessed 15.09.12. http://articles.cnn.com/2011-07-31/travel/cuba.flight.diverted_1_charlie-hobart-united-flight-crew-members%3f_s%3dPM:%20TRAVEL.
    • (2011) United flight diverted to Cuba due to 'unfamiliar' odor in plane
    • Ahlers, M.1
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 1988, 103(3):411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0010195733 scopus 로고    scopus 로고
    • A path analytic model of visitation information involving information sources, socio-psychological motivations, and destination image
    • Baloglu S. A path analytic model of visitation information involving information sources, socio-psychological motivations, and destination image. Journal of Travel & Tourism Marketing 1999, 8(3):81-90.
    • (1999) Journal of Travel & Tourism Marketing , vol.8 , Issue.3 , pp. 81-90
    • Baloglu, S.1
  • 8
    • 0001926055 scopus 로고
    • Servicescapes: the impact of physical surroundings on customers and employees
    • Bitner M.J. Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing 1992, 56:57-71.
    • (1992) Journal of Marketing , vol.56 , pp. 57-71
    • Bitner, M.J.1
  • 9
    • 84868901080 scopus 로고    scopus 로고
    • The business model of low cost airlines - past, present, future
    • Erich Schmidt Verlag, Berlin, S. Groß, A. Schroder (Eds.)
    • Bjelicic B. The business model of low cost airlines - past, present, future. Handbook of low cost airlines 2007, 11-30. Erich Schmidt Verlag, Berlin. S. Groß, A. Schroder (Eds.).
    • (2007) Handbook of low cost airlines , pp. 11-30
    • Bjelicic, B.1
  • 10
    • 77955425766 scopus 로고    scopus 로고
    • Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services
    • Chang Y., Chang Y. Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services. Journal of Air Transport Management 2010, 16:340-342.
    • (2010) Journal of Air Transport Management , vol.16 , pp. 340-342
    • Chang, Y.1    Chang, Y.2
  • 11
    • 77950860477 scopus 로고    scopus 로고
    • Factors influencing the intentions of passengers regarding full service and low cost carriers: a note
    • Chiou Y., Chen Y. Factors influencing the intentions of passengers regarding full service and low cost carriers: a note. Journal of Air Transport Management 2010, 16:226-228.
    • (2010) Journal of Air Transport Management , vol.16 , pp. 226-228
    • Chiou, Y.1    Chen, Y.2
  • 12
    • 33644683975 scopus 로고    scopus 로고
    • The effects of satisfaction, opportunism, and asset specificity on consumers' loyalty intention toward internet portal sites
    • Chiou J., Shen C. The effects of satisfaction, opportunism, and asset specificity on consumers' loyalty intention toward internet portal sites. International Journal of Service Industry Management 2006, 17(1):7-22.
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.1 , pp. 7-22
    • Chiou, J.1    Shen, C.2
  • 13
    • 84865519238 scopus 로고    scopus 로고
    • Re-examining the influence of trust on online repeat purchase intention: the moderating role of habit and its antecedents
    • Chiu C., Hsu M., Lai H., Chang C. Re-examining the influence of trust on online repeat purchase intention: the moderating role of habit and its antecedents. Decision Support Systems 2012, 53(4):835-845.
    • (2012) Decision Support Systems , vol.53 , Issue.4 , pp. 835-845
    • Chiu, C.1    Hsu, M.2    Lai, H.3    Chang, C.4
  • 14
    • 84862263763 scopus 로고    scopus 로고
    • Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions
    • Dabholkar P.A., Sheng X. Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions. The Service Industries Journal 2012, 32(9):1433-1449.
    • (2012) The Service Industries Journal , vol.32 , Issue.9 , pp. 1433-1449
    • Dabholkar, P.A.1    Sheng, X.2
  • 15
    • 33745144331 scopus 로고    scopus 로고
    • An analysis of European low-cost airlines and their networks
    • Dobruszkes F. An analysis of European low-cost airlines and their networks. Journal of Transport Geography 2006, 14:249-264.
    • (2006) Journal of Transport Geography , vol.14 , pp. 249-264
    • Dobruszkes, F.1
  • 17
    • 0034238674 scopus 로고    scopus 로고
    • Irritating aspects of the shopping environment
    • d'Astous A. Irritating aspects of the shopping environment. Journal of Business Research 2000, 49:149-156.
    • (2000) Journal of Business Research , vol.49 , pp. 149-156
    • d'Astous, A.1
  • 18
    • 77954395182 scopus 로고    scopus 로고
    • Design dimensions of experience rooms for service test drives: case studies in several service contexts
    • Edvardsson B., Enquist B., Johnston R. Design dimensions of experience rooms for service test drives: case studies in several service contexts. Managing Service Quality 2010, 20(4):312-327.
    • (2010) Managing Service Quality , vol.20 , Issue.4 , pp. 312-327
    • Edvardsson, B.1    Enquist, B.2    Johnston, R.3
  • 19
    • 33646183228 scopus 로고    scopus 로고
    • An examination of moderator effects: the four stage loyalty model
    • Evanschitzky H., Wunderlich M. An examination of moderator effects: the four stage loyalty model. Journal of Service Research 2006, 8(4):330-345.
    • (2006) Journal of Service Research , vol.8 , Issue.4 , pp. 330-345
    • Evanschitzky, H.1    Wunderlich, M.2
  • 21
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18:39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 22
    • 2542497979 scopus 로고    scopus 로고
    • Airports' perspectives on the growth of low-cost airlines and the remodeling of the airport-airline relationship
    • Francis G., Humphreys I., Ison S. Airports' perspectives on the growth of low-cost airlines and the remodeling of the airport-airline relationship. Tourism Management 2004, 25:507-514.
    • (2004) Tourism Management , vol.25 , pp. 507-514
    • Francis, G.1    Humphreys, I.2    Ison, S.3
  • 23
    • 20344362043 scopus 로고    scopus 로고
    • A qualitative study of the current practices of 'no-frills' airlines operating in the UK
    • Gilbert D., Child D., Bennett M. A qualitative study of the current practices of 'no-frills' airlines operating in the UK. Journal of Vacation Marketing 2001, 7(4):302-315.
    • (2001) Journal of Vacation Marketing , vol.7 , Issue.4 , pp. 302-315
    • Gilbert, D.1    Child, D.2    Bennett, M.3
  • 24
    • 84871670376 scopus 로고    scopus 로고
    • Understanding the low cost carrier and airport relationship: a critical analysis of the salient issues
    • Graham A. Understanding the low cost carrier and airport relationship: a critical analysis of the salient issues. Tourism Management 2013, 36:66-76.
    • (2013) Tourism Management , vol.36 , pp. 66-76
    • Graham, A.1
  • 26
    • 79959213416 scopus 로고    scopus 로고
    • Basic business model of European low cost airlines - an analysis of typical characteristics
    • Erich Schmidt Verlag, Berlin, S. Groß, A. Schroder (Eds.)
    • Groß S., Schroder A. Basic business model of European low cost airlines - an analysis of typical characteristics. Handbook of low cost airlines 2007, 31-50. Erich Schmidt Verlag, Berlin. S. Groß, A. Schroder (Eds.).
    • (2007) Handbook of low cost airlines , pp. 31-50
    • Groß, S.1    Schroder, A.2
  • 28
    • 84874431941 scopus 로고    scopus 로고
    • An extension of the four-stage loyalty model: the critical role of positive switching barriers
    • Han H., Hyun S. An extension of the four-stage loyalty model: the critical role of positive switching barriers. Journal of Travel & Tourism Marketing 2012, 29:1-17.
    • (2012) Journal of Travel & Tourism Marketing , vol.29 , pp. 1-17
    • Han, H.1    Hyun, S.2
  • 29
    • 77649084047 scopus 로고    scopus 로고
    • Outcomes of relational benefits: restaurant customers' perspective
    • Han H., Kim W. Outcomes of relational benefits: restaurant customers' perspective. Journal of Travel & Tourism Marketing 2009, 26:820-835.
    • (2009) Journal of Travel & Tourism Marketing , vol.26 , pp. 820-835
    • Han, H.1    Kim, W.2
  • 30
    • 79958822235 scopus 로고    scopus 로고
    • Cognitive, affective, conative, and action loyalty: testing the impact of inertia
    • Han H., Kim Y., Kim E. Cognitive, affective, conative, and action loyalty: testing the impact of inertia. International Journal of Hospitality Management 2011, 30:1008-1019.
    • (2011) International Journal of Hospitality Management , vol.30 , pp. 1008-1019
    • Han, H.1    Kim, Y.2    Kim, E.3
  • 31
    • 35548954699 scopus 로고    scopus 로고
    • Moderating role of personal characteristics in forming restaurant customers' behavioral intentions: an upscale restaurant setting
    • Han H., Ryu K. Moderating role of personal characteristics in forming restaurant customers' behavioral intentions: an upscale restaurant setting. Journal of Hospitality & Leisure Marketing 2006, 15(4):25-53.
    • (2006) Journal of Hospitality & Leisure Marketing , vol.15 , Issue.4 , pp. 25-53
    • Han, H.1    Ryu, K.2
  • 32
    • 70350539281 scopus 로고    scopus 로고
    • The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the family restaurant industry
    • Han H., Ryu K. The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the family restaurant industry. Journal of Hospitality & Tourism Research 2009, 33(4):487-510.
    • (2009) Journal of Hospitality & Tourism Research , vol.33 , Issue.4 , pp. 487-510
    • Han, H.1    Ryu, K.2
  • 34
    • 70749126844 scopus 로고    scopus 로고
    • Determinants of restaurant customers' loyalty intentions: a mediating effect of relationship quality
    • Kim W., Han H. Determinants of restaurant customers' loyalty intentions: a mediating effect of relationship quality. Journal of Quality Assurance in Hospitality & Tourism 2008, 9(3):218-238.
    • (2008) Journal of Quality Assurance in Hospitality & Tourism , vol.9 , Issue.3 , pp. 218-238
    • Kim, W.1    Han, H.2
  • 35
    • 55549146789 scopus 로고    scopus 로고
    • Customers' cognitive, emotional, and actionable response to the servicescape: a test of the moderating effect of the restaurant type
    • Kim W., Moon Y. Customers' cognitive, emotional, and actionable response to the servicescape: a test of the moderating effect of the restaurant type. International Journal of Hospitality Management 2009, 28:144-156.
    • (2009) International Journal of Hospitality Management , vol.28 , pp. 144-156
    • Kim, W.1    Moon, Y.2
  • 37
    • 77955751233 scopus 로고    scopus 로고
    • Understanding how consumers view green hotels: how a hotel's green image can influence behavioral intentions
    • Lee J., Hsu L., Han H., Kim Y. Understanding how consumers view green hotels: how a hotel's green image can influence behavioral intentions. Journal of Sustainable Tourism 2010, 18(7):901-914.
    • (2010) Journal of Sustainable Tourism , vol.18 , Issue.7 , pp. 901-914
    • Lee, J.1    Hsu, L.2    Han, H.3    Kim, Y.4
  • 38
    • 2342420788 scopus 로고    scopus 로고
    • Evaluating a servicescape: the effect of cognition and emotion
    • Lin I.Y. Evaluating a servicescape: the effect of cognition and emotion. International Journal of Hospitality Management 2004, 23:163-178.
    • (2004) International Journal of Hospitality Management , vol.23 , pp. 163-178
    • Lin, I.Y.1
  • 39
    • 35348824180 scopus 로고    scopus 로고
    • Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations
    • Lin C., Morais D.B., Kerstetter D.L., Hou J. Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research 2007, 46:183-194.
    • (2007) Journal of Travel Research , vol.46 , pp. 183-194
    • Lin, C.1    Morais, D.B.2    Kerstetter, D.L.3    Hou, J.4
  • 40
    • 80051790064 scopus 로고    scopus 로고
    • Servicescape moderation on personality traits, emotions, satisfaction, and behaviors
    • Lin I.Y., Worthley R. Servicescape moderation on personality traits, emotions, satisfaction, and behaviors. International Journal of Hospitality Management 2012, 31:31-42.
    • (2012) International Journal of Hospitality Management , vol.31 , pp. 31-42
    • Lin, I.Y.1    Worthley, R.2
  • 42
    • 0005471654 scopus 로고    scopus 로고
    • Congruency of scent and music as a driver of in-store evaluations and behavior
    • Mattila A.S., Wirtz J. Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing 2001, 77(2):273-289.
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 273-289
    • Mattila, A.S.1    Wirtz, J.2
  • 43
    • 0036926045 scopus 로고    scopus 로고
    • Modeling customer perceptions of compliant handling over time: the effects of perceived justice on satisfaction and intent
    • Maxham J.G., Netemeyer R.G. Modeling customer perceptions of compliant handling over time: the effects of perceived justice on satisfaction and intent. Journal of Retailing 2002, 78:239-252.
    • (2002) Journal of Retailing , vol.78 , pp. 239-252
    • Maxham, J.G.1    Netemeyer, R.G.2
  • 44
    • 79953038577 scopus 로고    scopus 로고
    • What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach
    • Mikulic J., Prebezac D. What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach. Journal of Air Transport Management 2011, 17:237-240.
    • (2011) Journal of Air Transport Management , vol.17 , pp. 237-240
    • Mikulic, J.1    Prebezac, D.2
  • 45
    • 85009700170 scopus 로고    scopus 로고
    • Accounting for temporality in servicescape effects on consumers' service evaluations
    • Namasivayam K., Lin I.Y. Accounting for temporality in servicescape effects on consumers' service evaluations. Journal of Foodservice Business Research 2004, 7:5-22.
    • (2004) Journal of Foodservice Business Research , vol.7 , pp. 5-22
    • Namasivayam, K.1    Lin, I.Y.2
  • 46
    • 67649331668 scopus 로고    scopus 로고
    • Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society
    • Nejati M., Nejati M., Shafaei A. Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society. International Journal of Quality & Reliability Management 2009, 26(3):247-260.
    • (2009) International Journal of Quality & Reliability Management , vol.26 , Issue.3 , pp. 247-260
    • Nejati, M.1    Nejati, M.2    Shafaei, A.3
  • 47
    • 0036384728 scopus 로고    scopus 로고
    • Contact personnel, physical environment and the perceived corporate image of intangible services by new clients
    • Nguyen N., Leblanc G. Contact personnel, physical environment and the perceived corporate image of intangible services by new clients. International Journal of Service Industry Management 2002, 13(3):242-262.
    • (2002) International Journal of Service Industry Management , vol.13 , Issue.3 , pp. 242-262
    • Nguyen, N.1    Leblanc, G.2
  • 48
    • 70349797790 scopus 로고    scopus 로고
    • The effect of brand class, brand awareness, and price on customer value and behavioral intentions
    • Oh H. The effect of brand class, brand awareness, and price on customer value and behavioral intentions. Journal of Hospitality & Tourism Research 2000, 24(2):136-162.
    • (2000) Journal of Hospitality & Tourism Research , vol.24 , Issue.2 , pp. 136-162
    • Oh, H.1
  • 50
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver R.L. Whence consumer loyalty?. Journal of Marketing 1999, 63:33-34.
    • (1999) Journal of Marketing , vol.63 , pp. 33-34
    • Oliver, R.L.1
  • 51
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transaction: a field survey approach
    • Oliver R.L., Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transaction: a field survey approach. Journal of Marketing 1989, 53:21-35.
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 52
    • 84874421393 scopus 로고    scopus 로고
    • Healthytravel Log, Retrieved from, Accessed 10.09.12
    • Orr A. Airline air - Five tips for breathing easier 2009, Healthytravel Log, Retrieved from, Accessed 10.09.12. http://www.healthytravelblog.com/2009/07/30/airline-air-%E2%80%93-five-tips-for-breathing-easier/.
    • (2009) Airline air - Five tips for breathing easier
    • Orr, A.1
  • 53
    • 84874428834 scopus 로고    scopus 로고
    • Consumer behavior in green marketing for luxury brand: a cross-cultural study of US, Japan and Korea
    • Park J., Ko E., Kim S. Consumer behavior in green marketing for luxury brand: a cross-cultural study of US, Japan and Korea. Journal of Global Academy of Marketing Science 2010, 20(4):319-333.
    • (2010) Journal of Global Academy of Marketing Science , vol.20 , Issue.4 , pp. 319-333
    • Park, J.1    Ko, E.2    Kim, S.3
  • 54
  • 56
    • 33745760907 scopus 로고    scopus 로고
    • Passengers and low cost flights: evidence from the trans-Tasman routes
    • Ryan C., Birks S. Passengers and low cost flights: evidence from the trans-Tasman routes. Journal of Travel & Tourism Marketing 2005, 19(1):15-27.
    • (2005) Journal of Travel & Tourism Marketing , vol.19 , Issue.1 , pp. 15-27
    • Ryan, C.1    Birks, S.2
  • 57
    • 43849112991 scopus 로고    scopus 로고
    • The effect of environmental perceptions on behavioral intentions through emotions: the case of upscale restaurants
    • Ryu K., Jang S. The effect of environmental perceptions on behavioral intentions through emotions: the case of upscale restaurants. Journal of Hospitality and Tourism Research 2007, 31(1):56-72.
    • (2007) Journal of Hospitality and Tourism Research , vol.31 , Issue.1 , pp. 56-72
    • Ryu, K.1    Jang, S.2
  • 58
    • 69949157427 scopus 로고    scopus 로고
    • Service quality, satisfaction, and behavioral intentions: a study of low-cost airline carriers in Thailand
    • Saha G.C., Theingi Service quality, satisfaction, and behavioral intentions: a study of low-cost airline carriers in Thailand. Managing Service Quality 2009, 19(3):350-372.
    • (2009) Managing Service Quality , vol.19 , Issue.3 , pp. 350-372
    • Saha, G.C.1    Theingi2
  • 59
    • 18844457359 scopus 로고    scopus 로고
    • Aesthetic labour, cost minimization and the labour process in the Asia Pacific airline industry
    • Spiess L., Waring P. Aesthetic labour, cost minimization and the labour process in the Asia Pacific airline industry. Employee Relations 2005, 27(2):193-207.
    • (2005) Employee Relations , vol.27 , Issue.2 , pp. 193-207
    • Spiess, L.1    Waring, P.2
  • 60
    • 84986170736 scopus 로고    scopus 로고
    • The effect of the servicescape on customers' behavioral intentions in leisure service settings
    • Wakefield K.L., Blodgett J.G. The effect of the servicescape on customers' behavioral intentions in leisure service settings. Journal of Services Marketing 1996, 10(6):45-61.
    • (1996) Journal of Services Marketing , vol.10 , Issue.6 , pp. 45-61
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 61
    • 84986097735 scopus 로고    scopus 로고
    • Service quality and customer loyalty perspectives on two levels of retail relationships
    • Wong A., Sohal A. Service quality and customer loyalty perspectives on two levels of retail relationships. Journal of Services Marketing 2003, 17(5):495-513.
    • (2003) Journal of Services Marketing , vol.17 , Issue.5 , pp. 495-513
    • Wong, A.1    Sohal, A.2
  • 62
    • 84874423422 scopus 로고    scopus 로고
    • Retrieved from, Accessed 15.09.12, Worldwide-Aviation
    • Worldwide-Aviation Aircraft noise reduction: Is it still possible? 2012, Retrieved from, Accessed 15.09.12. http://www.worldwide-aviation.net/index.php%3foption%3dcom_content%26view%3d%20article%26id%3d103:aircraft-noise-reducement-possible%26catid%3d37:columns%26Itemid%3d66.
    • (2012) Aircraft noise reduction: Is it still possible?
  • 63
    • 5644242209 scopus 로고    scopus 로고
    • Customer perceived value, satisfaction, and loyalty: the role of switching costs
    • Yang Z., Peterson R.T. Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology & Marketing 2004, 21(10):799-822.
    • (2004) Psychology & Marketing , vol.21 , Issue.10 , pp. 799-822
    • Yang, Z.1    Peterson, R.T.2
  • 64
    • 0002472115 scopus 로고
    • A critical review of consumer satisfaction
    • American Marketing Association, Chicago, V. Zeithaml (Ed.)
    • Yi Y. A critical review of consumer satisfaction. Review of marketing 1990, 186-190. American Marketing Association, Chicago. V. Zeithaml (Ed.).
    • (1990) Review of marketing , pp. 186-190
    • Yi, Y.1
  • 66
    • 65049087968 scopus 로고    scopus 로고
    • Low-cost carriers in Asia: deregulation, regional liberalization and secondary airports
    • Zhang A., Hanaoka S., Inamura H., Ishikura T. Low-cost carriers in Asia: deregulation, regional liberalization and secondary airports. Research in Transportation Economics 2008, 24:36-50.
    • (2008) Research in Transportation Economics , vol.24 , pp. 36-50
    • Zhang, A.1    Hanaoka, S.2    Inamura, H.3    Ishikura, T.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.