Examining airline service quality from a process perspective

Journal of Air Transport Management

Volumn 11, Issue 2, 2005, Pages 79-87

  Chen, Fang Yuan ^a,b   Chang, Yu Hern ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b CHINA INSTITUTE OF TECHNOLOGY   (Taiwan)

Author keywords

Gap analysis; Importance performance analysis; Service quality

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY;

ASIA; EASTERN HEMISPHERE; EURASIA; FAR EAST; TAIWAN; WORLD;

EID: 13644274374     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2004.09.002     Document Type: Article

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