메뉴 건너뛰기




Volumn 52, Issue , 2016, Pages 42-54

Service quality and price perception of service: Influence on word-of-mouth and revisit intention

Author keywords

Price perception of service; Revisit intention; Service quality; WOM

Indexed keywords

AIRLINE INDUSTRY; ECONOMIC THEORY; EMPIRICAL ANALYSIS; MARKETING; NUMERICAL MODEL; PRICE DETERMINATION;

EID: 84953259167     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2015.12.007     Document Type: Article
Times cited : (153)

References (83)
  • 1
    • 84907341933 scopus 로고    scopus 로고
    • Key determinants of passenger loyalty in the low-cost airline business
    • Akamavi R.K., Mohamed E., Pellmann K., Xu Y. Key determinants of passenger loyalty in the low-cost airline business. Tour. Manag. 2015, 46(0):528-545.
    • (2015) Tour. Manag. , vol.46 , pp. 528-545
    • Akamavi, R.K.1    Mohamed, E.2    Pellmann, K.3    Xu, Y.4
  • 2
    • 84986037576 scopus 로고    scopus 로고
    • Can perceptions of service quality predict behavioral intentions? an exploratory study in the hotel sector in Greece
    • Alexandris K., Dimitriadis N., Markata D. Can perceptions of service quality predict behavioral intentions? an exploratory study in the hotel sector in Greece. Manag. Serv. Qual. Int. J. 2002, 12(4):224-231.
    • (2002) Manag. Serv. Qual. Int. J. , vol.12 , Issue.4 , pp. 224-231
    • Alexandris, K.1    Dimitriadis, N.2    Markata, D.3
  • 3
    • 0036087009 scopus 로고    scopus 로고
    • The effects of discount level, price consciousness and sale proneness on consumers' price perception and behavioral intention
    • Alford B.L., Biswas A. The effects of discount level, price consciousness and sale proneness on consumers' price perception and behavioral intention. J. Bus. Res. 2002, 55(9):775-783.
    • (2002) J. Bus. Res. , vol.55 , Issue.9 , pp. 775-783
    • Alford, B.L.1    Biswas, A.2
  • 4
    • 41649112685 scopus 로고
    • Structure equation modeling in practice: a review and recommended two-step approach
    • Anderson J.C., Gerbing D.W. Structure equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 1988, 103(3):411-423.
    • (1988) Psychol. Bull. , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 0036248874 scopus 로고    scopus 로고
    • Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model
    • Aryee S., Budhwar P.S., Chen Z.X. Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. J. Organ. Behav. 2002, 23(3):267-285.
    • (2002) J. Organ. Behav. , vol.23 , Issue.3 , pp. 267-285
    • Aryee, S.1    Budhwar, P.S.2    Chen, Z.X.3
  • 6
    • 51249177591 scopus 로고
    • On the evaluation of structural equation models
    • Bagozzi R.P., Yi Y. On the evaluation of structural equation models. Acad. Marking Sci. 1988, 16:76-94.
    • (1988) Acad. Marking Sci. , vol.16 , pp. 76-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 7
    • 85111005913 scopus 로고    scopus 로고
    • Investigating the relationship between service quality, satisfaction and switching intentions
    • Springer International Publishing
    • Bansal H.S., Taylor S. Investigating the relationship between service quality, satisfaction and switching intentions. Proceedings of the 1997 Academy of Marketing Science (AMS) Annual Conference 2015, 304-313. Springer International Publishing.
    • (2015) Proceedings of the 1997 Academy of Marketing Science (AMS) Annual Conference , pp. 304-313
    • Bansal, H.S.1    Taylor, S.2
  • 8
    • 33646781578 scopus 로고    scopus 로고
    • Low-cost airlines, secondary airports, and state aid: an economic assessment of the Ryanair-Charleroi Airport agreement
    • Barbot C. Low-cost airlines, secondary airports, and state aid: an economic assessment of the Ryanair-Charleroi Airport agreement. J. Air Transp. Manag. 2006, 12(4):197-203.
    • (2006) J. Air Transp. Manag. , vol.12 , Issue.4 , pp. 197-203
    • Barbot, C.1
  • 10
    • 85133461838 scopus 로고    scopus 로고
    • Linking perceived service quality and service loyalty: a multi-dimensional perspective
    • Bloemer J., De Ruyter K.O., Wetzels M. Linking perceived service quality and service loyalty: a multi-dimensional perspective. Eur. J. Mark. 1999, 33(11/12):1082-1106.
    • (1999) Eur. J. Mark. , vol.33 , Issue.11-12 , pp. 1082-1106
    • Bloemer, J.1    De Ruyter, K.O.2    Wetzels, M.3
  • 11
    • 84908006433 scopus 로고    scopus 로고
    • Airline pricing under different market conditions: evidence from European low-cost Carriers
    • Bilotkach V., Gaggero A.A., Piga C.A. Airline pricing under different market conditions: evidence from European low-cost Carriers. Tour. Manag. 2015, 47:152-163.
    • (2015) Tour. Manag. , vol.47 , pp. 152-163
    • Bilotkach, V.1    Gaggero, A.A.2    Piga, C.A.3
  • 12
    • 84891658959 scopus 로고    scopus 로고
    • Service quality perception and satisfaction: buying behaviour prediction in an Australian festivalscape
    • Bruwer J. Service quality perception and satisfaction: buying behaviour prediction in an Australian festivalscape. Int. J. Tour. Res. 2014, 16(1):76-86.
    • (2014) Int. J. Tour. Res. , vol.16 , Issue.1 , pp. 76-86
    • Bruwer, J.1
  • 13
    • 38149089609 scopus 로고    scopus 로고
    • Tourist loyalty to tour operator: effects of price promotions and tourist effort
    • Campo S., Yagüe M.J. Tourist loyalty to tour operator: effects of price promotions and tourist effort. J. Travel Res. 2008, 46(3):318-326.
    • (2008) J. Travel Res. , vol.46 , Issue.3 , pp. 318-326
    • Campo, S.1    Yagüe, M.J.2
  • 14
    • 84883694122 scopus 로고    scopus 로고
    • New consumer behavior: a review of research on eWOM and hotels
    • Cantallops A.S., Salvi F. New consumer behavior: a review of research on eWOM and hotels. Int. J. Hosp. Manag. 2014, 36:41-51.
    • (2014) Int. J. Hosp. Manag. , vol.36 , pp. 41-51
    • Cantallops, A.S.1    Salvi, F.2
  • 15
    • 84871041760 scopus 로고    scopus 로고
    • Adoption and loyalty toward low cost carriers: the case of Taipei-Singapore passengers
    • Chang L.Y., Hung S.C. Adoption and loyalty toward low cost carriers: the case of Taipei-Singapore passengers. Transp. Res. Part E Logist. Transp. Rev. 2013, 50(0):29-36.
    • (2013) Transp. Res. Part E Logist. Transp. Rev. , vol.50 , pp. 29-36
    • Chang, L.Y.1    Hung, S.C.2
  • 16
    • 23944509647 scopus 로고
    • How damaging is negative word of mouth?
    • Charlett D., Garland R. How damaging is negative word of mouth?. Mark. Bull. 1995, 6:42-51.
    • (1995) Mark. Bull. , vol.6 , pp. 42-51
    • Charlett, D.1    Garland, R.2
  • 18
    • 62949132401 scopus 로고    scopus 로고
    • Taiwanese tourists' perceptions of service quality on outbound guided package tours: a qualitative examination of the SERVQUAL dimensions
    • Chang J.C. Taiwanese tourists' perceptions of service quality on outbound guided package tours: a qualitative examination of the SERVQUAL dimensions. J. Vacat. Mark. 2009, 15(2):165-178.
    • (2009) J. Vacat. Mark. , vol.15 , Issue.2 , pp. 165-178
    • Chang, J.C.1
  • 19
    • 69249219331 scopus 로고    scopus 로고
    • Tourism expansion, tourism uncertainty and economic growth: new evidence from Taiwan and Korea
    • Chen C.F., Chiou-Wei S.Z. Tourism expansion, tourism uncertainty and economic growth: new evidence from Taiwan and Korea. Tour. Manag. 2009, 30(6):812-818.
    • (2009) Tour. Manag. , vol.30 , Issue.6 , pp. 812-818
    • Chen, C.F.1    Chiou-Wei, S.Z.2
  • 20
    • 40249084074 scopus 로고    scopus 로고
    • Testing mediation and suppression effects of latent variables: bootstrapping with structural equation models
    • Cheung G.W., Lau R.S. Testing mediation and suppression effects of latent variables: bootstrapping with structural equation models. Organ. Res. Methods 2008, 11:296-325.
    • (2008) Organ. Res. Methods , vol.11 , pp. 296-325
    • Cheung, G.W.1    Lau, R.S.2
  • 21
    • 84930670894 scopus 로고    scopus 로고
    • An analysis of the relationship between service failure, service recovery and loyalty for low cost carrier travelers
    • Chou P.F. An analysis of the relationship between service failure, service recovery and loyalty for low cost carrier travelers. J. Air Transp. Manag. 2015, 47:119-125.
    • (2015) J. Air Transp. Manag. , vol.47 , pp. 119-125
    • Chou, P.F.1
  • 22
    • 84910059040 scopus 로고    scopus 로고
    • Service quality and Price perceptions by internet retail customers linking the three stages of service interaction
    • Cho Y.K. Service quality and Price perceptions by internet retail customers linking the three stages of service interaction. J. Serv. Res. 2014, 17(4):432-445.
    • (2014) J. Serv. Res. , vol.17 , Issue.4 , pp. 432-445
    • Cho, Y.K.1
  • 23
    • 85016437510 scopus 로고    scopus 로고
    • An experimental investigation of the effect of perceived service quality on consumer satisfaction with service encounters
    • Springer International Publishing
    • Dubé L. An experimental investigation of the effect of perceived service quality on consumer satisfaction with service encounters. Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference 2015, 444-448. Springer International Publishing.
    • (2015) Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference , pp. 444-448
    • Dubé, L.1
  • 24
    • 0345423640 scopus 로고    scopus 로고
    • Customer perceived value: a substitute for satisfaction in business markets?
    • Eggert A., Ulaga W. Customer perceived value: a substitute for satisfaction in business markets?. J. Bus. Industrial Mark. 2002, 17(2/3):107-118.
    • (2002) J. Bus. Industrial Mark. , vol.17 , Issue.2-3 , pp. 107-118
    • Eggert, A.1    Ulaga, W.2
  • 25
    • 84894142573 scopus 로고    scopus 로고
    • Online purchasing tickets for low cost carriers: an application of the unified theory of acceptance and use of technology (UTAUT) model
    • Escobar-Rodríguez T., Carvajal-Trujillo E. Online purchasing tickets for low cost carriers: an application of the unified theory of acceptance and use of technology (UTAUT) model. Tour. Manag. 2014, 43:70-88.
    • (2014) Tour. Manag. , vol.43 , pp. 70-88
    • Escobar-Rodríguez, T.1    Carvajal-Trujillo, E.2
  • 26
    • 13644280203 scopus 로고    scopus 로고
    • Market entry of a low cost airline and impacts on the Brazilian business travelers
    • Evangelho F., Huse C., Linhares A. Market entry of a low cost airline and impacts on the Brazilian business travelers. J. Air Transp. Manag. 2005, 11(2):99-105.
    • (2005) J. Air Transp. Manag. , vol.11 , Issue.2 , pp. 99-105
    • Evangelho, F.1    Huse, C.2    Linhares, A.3
  • 27
    • 1642570353 scopus 로고    scopus 로고
    • Competition between network carriers and low-cost carriers-retreat battle or breakthrough to a new level of efficiency?
    • Franke M. Competition between network carriers and low-cost carriers-retreat battle or breakthrough to a new level of efficiency?. J. Air Transp. Manag. 2004, 10(1):15-21.
    • (2004) J. Air Transp. Manag. , vol.10 , Issue.1 , pp. 15-21
    • Franke, M.1
  • 28
    • 0000232101 scopus 로고
    • On the exact variance of products
    • Goodman L.A. On the exact variance of products. J. Am. Stat. Assoc. 1960, 55(4):708-713.
    • (1960) J. Am. Stat. Assoc. , vol.55 , Issue.4 , pp. 708-713
    • Goodman, L.A.1
  • 29
    • 28444453864 scopus 로고    scopus 로고
    • Antecedents and consequences of brand loyalty: an empirical study
    • Gounaris S., Stathakopoulos V. Antecedents and consequences of brand loyalty: an empirical study. J. Brand Manag. 2004, 11(4):283-306.
    • (2004) J. Brand Manag. , vol.11 , Issue.4 , pp. 283-306
    • Gounaris, S.1    Stathakopoulos, V.2
  • 30
    • 84874444103 scopus 로고    scopus 로고
    • Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline
    • Han H. Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline. Tour. Manag. 2013, 37:125-135.
    • (2013) Tour. Manag. , vol.37 , pp. 125-135
    • Han, H.1
  • 31
    • 58149493016 scopus 로고    scopus 로고
    • A mediation model of tourists' repurchase intentions for packaged tour services
    • He Y., Song H. A mediation model of tourists' repurchase intentions for packaged tour services. J. Travel Res. 2009, 47(3):317-331.
    • (2009) J. Travel Res. , vol.47 , Issue.3 , pp. 317-331
    • He, Y.1    Song, H.2
  • 33
    • 84856494178 scopus 로고    scopus 로고
    • Understanding the impact of culinary brand equity and destination familiarity on travel intentions
    • Horng J.S., Liu C.H., Chou H.Y., Tsai C.Y. Understanding the impact of culinary brand equity and destination familiarity on travel intentions. Tour. Manag. 2012, 33(4):815-824.
    • (2012) Tour. Manag. , vol.33 , Issue.4 , pp. 815-824
    • Horng, J.S.1    Liu, C.H.2    Chou, H.Y.3    Tsai, C.Y.4
  • 34
    • 58649095883 scopus 로고    scopus 로고
    • Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
    • Hutchinson J., Lai F., Wang Y. Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tour. Manag. 2009, 30(2):298-308.
    • (2009) Tour. Manag. , vol.30 , Issue.2 , pp. 298-308
    • Hutchinson, J.1    Lai, F.2    Wang, Y.3
  • 35
    • 84901985181 scopus 로고    scopus 로고
    • Behavioral intentions of international visitors to the Korean hanok guest houses: quality, value and satisfaction
    • Jo W., Lee C.K., Reisinger Y. Behavioral intentions of international visitors to the Korean hanok guest houses: quality, value and satisfaction. Ann. Tour. Res. 2014, 47:83-86.
    • (2014) Ann. Tour. Res. , vol.47 , pp. 83-86
    • Jo, W.1    Lee, C.K.2    Reisinger, Y.3
  • 38
    • 84992805534 scopus 로고    scopus 로고
    • A structural analysis of value, quality, and price perceptions of business and leisure travelers
    • Kashyap R., Bojanic D.C. A structural analysis of value, quality, and price perceptions of business and leisure travelers. J. Travel Res. 2000, 39(1):45-51.
    • (2000) J. Travel Res. , vol.39 , Issue.1 , pp. 45-51
    • Kashyap, R.1    Bojanic, D.C.2
  • 39
    • 56949095038 scopus 로고    scopus 로고
    • The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
    • Kim T.T., Kim W.G., Kim H.B. The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. Tour. Manag. 2009, 30(1):51-62.
    • (2009) Tour. Manag. , vol.30 , Issue.1 , pp. 51-62
    • Kim, T.T.1    Kim, W.G.2    Kim, H.B.3
  • 40
    • 78649815049 scopus 로고    scopus 로고
    • Customer satisfaction using low cost carriers
    • Kim Y.K., Lee H.R. Customer satisfaction using low cost carriers. Tour. Manag. 2011, 32(2):235-243.
    • (2011) Tour. Manag. , vol.32 , Issue.2 , pp. 235-243
    • Kim, Y.K.1    Lee, H.R.2
  • 42
    • 40649112334 scopus 로고    scopus 로고
    • Structural breaks, tourism development, and economic growth: evidence from Taiwan
    • Lee C.C., Chien M.S. Structural breaks, tourism development, and economic growth: evidence from Taiwan. Math. Comput. Simul. 2008, 77:358-368.
    • (2008) Math. Comput. Simul. , vol.77 , pp. 358-368
    • Lee, C.C.1    Chien, M.S.2
  • 43
    • 84936930110 scopus 로고    scopus 로고
    • The impact of electronic word-of-mouth factors on consumers' buying decision-making processes in the low cost carriers: a conceptual framework
    • Lerrthaitrakul W., Panjakajornsak V. The impact of electronic word-of-mouth factors on consumers' buying decision-making processes in the low cost carriers: a conceptual framework. Int. J. Trade Econ. Finance 2014, 5(2):142-146.
    • (2014) Int. J. Trade Econ. Finance , vol.5 , Issue.2 , pp. 142-146
    • Lerrthaitrakul, W.1    Panjakajornsak, V.2
  • 44
    • 0012493801 scopus 로고
    • Estimating zones of tolerance in perceived service quality and perceived service value
    • Liljander V., Strandvik T. Estimating zones of tolerance in perceived service quality and perceived service value. Int. J. Serv. Ind. Manag. 1993, 4(2):6-28.
    • (1993) Int. J. Serv. Ind. Manag. , vol.4 , Issue.2 , pp. 6-28
    • Liljander, V.1    Strandvik, T.2
  • 45
    • 85028149705 scopus 로고    scopus 로고
    • Passengers' shopping motivations and commercial activities at airports - the moderating effects of time pressure and impulse buying tendency
    • Lin Y.H., Chen C.F. Passengers' shopping motivations and commercial activities at airports - the moderating effects of time pressure and impulse buying tendency. Tour. Manag. 2013, 36(0):426-434.
    • (2013) Tour. Manag. , vol.36 , pp. 426-434
    • Lin, Y.H.1    Chen, C.F.2
  • 46
    • 35148819629 scopus 로고    scopus 로고
    • The effects of inventory control and denied boarding on customer satisfaction: the case of capacity-based airline revenue management
    • Lindenmeier J., Tscheulin D.K. The effects of inventory control and denied boarding on customer satisfaction: the case of capacity-based airline revenue management. Tour. Manag. 2008, 29(1):32-43.
    • (2008) Tour. Manag. , vol.29 , Issue.1 , pp. 32-43
    • Lindenmeier, J.1    Tscheulin, D.K.2
  • 47
    • 38849145587 scopus 로고    scopus 로고
    • Electronic word-of-mouth in hospitality and tourism management
    • Litvin S.W., Goldsmith R.E., Pan B. Electronic word-of-mouth in hospitality and tourism management. Tour. Manag. 2008, 29(3):458-468.
    • (2008) Tour. Manag. , vol.29 , Issue.3 , pp. 458-468
    • Litvin, S.W.1    Goldsmith, R.E.2    Pan, B.3
  • 48
    • 82955163205 scopus 로고    scopus 로고
    • Improving tourism policy implementation - the use of hybrid MCDM models
    • Liu C.H., Tzeng G.H., Lee M.H. Improving tourism policy implementation - the use of hybrid MCDM models. Tour. Manag. 2012, 33(2):413-426.
    • (2012) Tour. Manag. , vol.33 , Issue.2 , pp. 413-426
    • Liu, C.H.1    Tzeng, G.H.2    Lee, M.H.3
  • 49
    • 84926141613 scopus 로고    scopus 로고
    • Current trends in tourist motivation
    • Mahika E.C. Current trends in tourist motivation. Cactus Tour. J. 2011, 2(2):15-24.
    • (2011) Cactus Tour. J. , vol.2 , Issue.2 , pp. 15-24
    • Mahika, E.C.1
  • 50
    • 37449016853 scopus 로고    scopus 로고
    • Revenue management for low-cost providers
    • Marcus B., Anderson C.K. Revenue management for low-cost providers. Eur. J. Operational Res. 2008, 188(1):258-272.
    • (2008) Eur. J. Operational Res. , vol.188 , Issue.1 , pp. 258-272
    • Marcus, B.1    Anderson, C.K.2
  • 51
    • 84953257211 scopus 로고    scopus 로고
    • Assessing the effects of service quality and customers satisfaction a study of hotels in Arusha as a tourism destination
    • Meshack H.E., Datta S.K. Assessing the effects of service quality and customers satisfaction a study of hotels in Arusha as a tourism destination. Int. J. Advert. 2015, 14:297-313.
    • (2015) Int. J. Advert. , vol.14 , pp. 297-313
    • Meshack, H.E.1    Datta, S.K.2
  • 52
    • 0035092062 scopus 로고    scopus 로고
    • Marketing low-cost airline services to business travelers
    • Mason K.J. Marketing low-cost airline services to business travelers. J. Air Transp. Manag. 2001, 7(2):103-109.
    • (2001) J. Air Transp. Manag. , vol.7 , Issue.2 , pp. 103-109
    • Mason, K.J.1
  • 53
    • 0005721983 scopus 로고    scopus 로고
    • Plain saving: no frills but no big bills either
    • McWhirter A. Plain saving: no frills but no big bills either. Bus. Travel. 2000, 24-27.
    • (2000) Bus. Travel. , pp. 24-27
    • McWhirter, A.1
  • 55
    • 20344395326 scopus 로고    scopus 로고
    • Passengers' perceptions of low cost airlines and full service carriers: a case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines
    • O'Connell J.F., Williams G. Passengers' perceptions of low cost airlines and full service carriers: a case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines. J. Air Transp. Manag. 2005, 11(4):259-272.
    • (2005) J. Air Transp. Manag. , vol.11 , Issue.4 , pp. 259-272
    • O'Connell, J.F.1    Williams, G.2
  • 56
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: a holistic perspective
    • Oh H. Service quality, customer satisfaction, and customer value: a holistic perspective. Int. J. Hosp. Manag. 1999, 18(1):67-82.
    • (1999) Int. J. Hosp. Manag. , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 57
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. J. Mark. Res. 1980, 460-469.
    • (1980) J. Mark. Res. , pp. 460-469
    • Oliver, R.L.1
  • 58
    • 84986155793 scopus 로고    scopus 로고
    • Service quality at the cellar door: implications for Western Australia's developing wine tourism industry
    • O'Neill M., Charters S. Service quality at the cellar door: implications for Western Australia's developing wine tourism industry. Manag. Serv. Qual. Int. J. 2000, 10(2):112-122.
    • (2000) Manag. Serv. Qual. Int. J. , vol.10 , Issue.2 , pp. 112-122
    • O'Neill, M.1    Charters, S.2
  • 59
    • 84893009831 scopus 로고    scopus 로고
    • Supermarket self-checkout service quality, customer satisfaction, and loyalty: empirical evidence from an emerging market
    • Orel F.D., Kara A. Supermarket self-checkout service quality, customer satisfaction, and loyalty: empirical evidence from an emerging market. J. Retail. Consumer Serv. 2014, 21(2):118-129.
    • (2014) J. Retail. Consumer Serv. , vol.21 , Issue.2 , pp. 118-129
    • Orel, F.D.1    Kara, A.2
  • 60
    • 0001312089 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman A., Zeithaml V.A., Berry L.L. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 1988, 64(1):12-40.
    • (1988) J. Retail. , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 62
    • 0036627497 scopus 로고    scopus 로고
    • Development of a multi-dimensional scale for measuring the perceived value of a service
    • Petrick J.F. Development of a multi-dimensional scale for measuring the perceived value of a service. J. Leis. Res. 2002, 34(2):119-134.
    • (2002) J. Leis. Res. , vol.34 , Issue.2 , pp. 119-134
    • Petrick, J.F.1
  • 63
    • 2342583418 scopus 로고    scopus 로고
    • The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions
    • Petrick J.F. The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions. J. Travel Res. 2004, 42(4):397-407.
    • (2004) J. Travel Res. , vol.42 , Issue.4 , pp. 397-407
    • Petrick, J.F.1
  • 64
    • 0036053233 scopus 로고    scopus 로고
    • An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit
    • Petrick J.F., Backman S.J. An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit. J. Travel Res. 2002, 41(1):38-45.
    • (2002) J. Travel Res. , vol.41 , Issue.1 , pp. 38-45
    • Petrick, J.F.1    Backman, S.J.2
  • 65
    • 84970235764 scopus 로고
    • Self-reports in organizational research: problems and prospects
    • Podsakoff P.M., Organ D.W. Self-reports in organizational research: problems and prospects. J. Manag. 1986, 12(4):531-544.
    • (1986) J. Manag. , vol.12 , Issue.4 , pp. 531-544
    • Podsakoff, P.M.1    Organ, D.W.2
  • 66
    • 84922065450 scopus 로고    scopus 로고
    • Roles of motivation and destination image in predicting tourist revisit intention: a case of bandung - indonesia
    • Pratminingsih S.A., Rudatin C.L., Rimenta T. Roles of motivation and destination image in predicting tourist revisit intention: a case of bandung - indonesia. Int. J. Innov. Manag. Technol. 2014, 5(1):19-24.
    • (2014) Int. J. Innov. Manag. Technol. , vol.5 , Issue.1 , pp. 19-24
    • Pratminingsih, S.A.1    Rudatin, C.L.2    Rimenta, T.3
  • 67
    • 13844271275 scopus 로고    scopus 로고
    • SPSS and SAS procedures for estimating indirect effects in simple mediation models
    • Preacher K.J., Hayes A.F. SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behav. Res. Methods Instrum. Comput. 2004, 36:717-731.
    • (2004) Behav. Res. Methods Instrum. Comput. , vol.36 , pp. 717-731
    • Preacher, K.J.1    Hayes, A.F.2
  • 68
    • 0002172994 scopus 로고    scopus 로고
    • Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies' service quality as measured by SERVQUAL
    • Ryan C., Cliff A. Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies' service quality as measured by SERVQUAL. J. Travel Tour. Mark. 1997, 6(2):1-31.
    • (1997) J. Travel Tour. Mark. , vol.6 , Issue.2 , pp. 1-31
    • Ryan, C.1    Cliff, A.2
  • 69
    • 69949157427 scopus 로고    scopus 로고
    • Service quality, satisfaction, and behavioural intentions: a study of low-cost airline carriers in Thailand
    • Saha G.C., Theingi T. Service quality, satisfaction, and behavioural intentions: a study of low-cost airline carriers in Thailand. Manag. Serv. Qual. Int. J. 2009, 19(3):350-372.
    • (2009) Manag. Serv. Qual. Int. J. , vol.19 , Issue.3 , pp. 350-372
    • Saha, G.C.1    Theingi, T.2
  • 70
    • 84919846347 scopus 로고    scopus 로고
    • How customers cope with service failure? A study of brand reputation and customer satisfaction
    • Sengupta A.S., Balaji M.S., Krishnan B.C. How customers cope with service failure? A study of brand reputation and customer satisfaction. J. Bus. Res. 2015, 68(3):665-674.
    • (2015) J. Bus. Res. , vol.68 , Issue.3 , pp. 665-674
    • Sengupta, A.S.1    Balaji, M.S.2    Krishnan, B.C.3
  • 71
    • 84930634980 scopus 로고    scopus 로고
    • Synergy of corporate social responsibility and service quality for airlines: the moderating role of carrier type
    • Seo K., Moon J., Lee S. Synergy of corporate social responsibility and service quality for airlines: the moderating role of carrier type. J. Air Transp. Manag. 2015, 47:126-134.
    • (2015) J. Air Transp. Manag. , vol.47 , pp. 126-134
    • Seo, K.1    Moon, J.2    Lee, S.3
  • 72
    • 0002037905 scopus 로고
    • Asymptotic confidence intervals for indirect effects in structural equations models
    • Jossey-Bass, San Francisco, S. Leinhardt (Ed.)
    • Sobel M.E. Asymptotic confidence intervals for indirect effects in structural equations models. Sociology Methodology 1982, 290-312. Jossey-Bass, San Francisco. S. Leinhardt (Ed.).
    • (1982) Sociology Methodology , pp. 290-312
    • Sobel, M.E.1
  • 73
    • 84962043295 scopus 로고    scopus 로고
    • The impact of perceived service fairness and quality on the behavioral intentions of chinese hotel guests: the mediating role of consumption emotions
    • (ahead-of-print)
    • Su L., Swanson S.R., Chen X. The impact of perceived service fairness and quality on the behavioral intentions of chinese hotel guests: the mediating role of consumption emotions. J. Travel Tour. Mark. 2015, 1-15. (ahead-of-print).
    • (2015) J. Travel Tour. Mark. , pp. 1-15
    • Su, L.1    Swanson, S.R.2    Chen, X.3
  • 74
    • 33748756199 scopus 로고    scopus 로고
    • Antecedents of revisit intention
    • Um S., Chon K., Ro Y. Antecedents of revisit intention. Ann. Tour. Res. 2006, 33(4):1141-1158.
    • (2006) Ann. Tour. Res. , vol.33 , Issue.4 , pp. 1141-1158
    • Um, S.1    Chon, K.2    Ro, Y.3
  • 75
    • 69949158590 scopus 로고    scopus 로고
    • Leader personality traits and employee voice behavior: mediating roles of ethical leadership and work group psychological safety
    • Walumbwa F.O., Schaubroeck J. Leader personality traits and employee voice behavior: mediating roles of ethical leadership and work group psychological safety. J. Appl. Psychol. 2009, 94(5):1275-1286.
    • (2009) J. Appl. Psychol. , vol.94 , Issue.5 , pp. 1275-1286
    • Walumbwa, F.O.1    Schaubroeck, J.2
  • 77
    • 84890485484 scopus 로고    scopus 로고
    • A hierarchical model of service quality in the airline industry
    • Wu H.C., Cheng C.C. A hierarchical model of service quality in the airline industry. J. Hosp. Tour. Manag. 2013, 20:13-22.
    • (2013) J. Hosp. Tour. Manag. , vol.20 , pp. 13-22
    • Wu, H.C.1    Cheng, C.C.2
  • 78
    • 84898873746 scopus 로고    scopus 로고
    • Trading effort for money consumers' cocreation motivation and the pricing of service options
    • Xia L., Suri R. Trading effort for money consumers' cocreation motivation and the pricing of service options. J. Serv. Res. 2014, 17(2):229-242.
    • (2014) J. Serv. Res. , vol.17 , Issue.2 , pp. 229-242
    • Xia, L.1    Suri, R.2
  • 79
    • 84892380052 scopus 로고    scopus 로고
    • The influence of hotel price on perceived service quality and value in e-tourism an empirical investigation based on online traveler reviews
    • Ye Q., Li H., Wang Z., Law R. The influence of hotel price on perceived service quality and value in e-tourism an empirical investigation based on online traveler reviews. J. Hosp. Tour. Res. 2014, 38(1):23-39.
    • (2014) J. Hosp. Tour. Res. , vol.38 , Issue.1 , pp. 23-39
    • Ye, Q.1    Li, H.2    Wang, Z.3    Law, R.4
  • 80
    • 0002667763 scopus 로고
    • Consumer perceptions of Price, quality, and value: a means-end model and synthesis of evidence
    • Zeithaml V.A. Consumer perceptions of Price, quality, and value: a means-end model and synthesis of evidence. J. Mark. 1988, 52(3):2-22.
    • (1988) J. Mark. , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1
  • 81
    • 79952489046 scopus 로고    scopus 로고
    • Small business industrial buyers' price sensitivity: do service quality dimensions matter in business markets?
    • Zeng F., Yang Z., Li Y., Fam K.S. Small business industrial buyers' price sensitivity: do service quality dimensions matter in business markets?. Ind. Mark. Manag. 2011, 40(3):395-404.
    • (2011) Ind. Mark. Manag. , vol.40 , Issue.3 , pp. 395-404
    • Zeng, F.1    Yang, Z.2    Li, Y.3    Fam, K.S.4
  • 82
    • 84907352747 scopus 로고    scopus 로고
    • Understanding travel motivations of Chinese tourists visiting Cairns, Australia
    • Zhang Y., Peng Y. Understanding travel motivations of Chinese tourists visiting Cairns, Australia. J. Hosp. Tour. Manag. 2014, 21:44-53.
    • (2014) J. Hosp. Tour. Manag. , vol.21 , pp. 44-53
    • Zhang, Y.1    Peng, Y.2
  • 83
    • 77955687076 scopus 로고    scopus 로고
    • Reconsidering baron and Kenny: Myths and truths about mediation analysis
    • Zhao X., Lynch J.G., Chen Q. Reconsidering baron and Kenny: Myths and truths about mediation analysis. J. Consumer Res. 2010, 37:197-206.
    • (2010) J. Consumer Res. , vol.37 , pp. 197-206
    • Zhao, X.1    Lynch, J.G.2    Chen, Q.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.