An analysis of the relationship between service failure, service recovery and loyalty for Low Cost Carrier travelers

Journal of Air Transport Management

Volumn 47, Issue , 2015, Pages 119-125

  Chou, Pin Fenn ^a  

^a FAR EAST UNIVERSITY   (Taiwan)

Author keywords

Low Cost Carriers; Loyalty; Mediating role; Service failure; Service recovery

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; CONSUMPTION BEHAVIOR;

EID: 84930670894     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2015.05.007     Document Type: Article

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