An Experimental Investigation of the Effect of Perceived Service Quality on Consumer Satisfaction with Service Encounters

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Volumn , Issue , 2015, Pages 444-448

  Dubé, Laurette ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

Consumer Research; Satisfaction Rating; Service Firm; Service Performance; Service Quality

Indexed keywords

EID: 85016437510     PISSN: 23636165     EISSN: 23636173     Source Type: Book Series    
DOI: 10.1007/978-3-319-13248-8_91     Document Type: Chapter

References (16)

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