Service Systems: A Broadened Framework and Research Agenda on Value Propositions, Engagement, and Service Experience

Journal of Service Research

Volumn 18, Issue 1, 2015, Pages 6-22

  Chandler, Jennifer D ^a   Lusch, Robert F ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF ARIZONA   (United States)

Author keywords

engagement; service experience; service systems; service dominant logic; value propositions

Indexed keywords

EID: 84921032017     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514537709     Document Type: Article

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