The value to the customer of RFID in service applications

Decision Sciences

Volumn 40, Issue 3, 2009, Pages 477-512

  Heim, Gregory R ^a   Wentworth, William R ^b   Peng, Xiaosong ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

^b Deloitte Research   (United States)

Author keywords

And service operations; Customer value; Decision making; Radio frequency identification (RFID); Service development

Indexed keywords

EID: 70449847697     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2009.00237.x     Document Type: Article

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