Mapping customers’ service experience for operations improvement

Business Process Management Journal

Volumn 5, Issue 1, 1999, Pages 50-64

  Tseng, Mitchell M ^a   Qinhai, ma ^a   su, Chuan Jun ^a  

^a HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

Customers; Improvement; Operations; Service

Indexed keywords

EID: 0006426755     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637159910249126     Document Type: Article

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