Service quality, customer satisfaction and behavior intentions: Evidence from China' telecommunication industry

Info

Volumn 4, Issue 6, 2002, Pages 50-60

  Wang, Yonggui ^a   Lo, Hing Po ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

China; Customer satisfaction; Service quality; Telecommunications industry

Indexed keywords

BEHAVIORAL RESPONSE; QUALITY CONTROL; TELECOMMUNICATION;

ASIA; CHINA; EASTERN HEMISPHERE; EURASIA; FAR EAST; WORLD;

EID: 1842473203     PISSN: 14636697     EISSN: None     Source Type: Journal    
DOI: 10.1108/14636690210453406     Document Type: Review

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