Who stays, who walks, and why in high-intensity service contexts

Journal of Business Research

Volumn 67, Issue 4, 2014, Pages 608-614

  Prentice, Catherine ^a  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Casino service quality; Customer loyalty; Player propensity to switch; Player retention

Indexed keywords

EID: 84893693182     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2013.02.044     Document Type: Article

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