메뉴 건너뛰기




Volumn 64, Issue 5, 2011, Pages 533-540

Modeling customer value perceptions in cross-cultural business markets

Author keywords

Cross cultural; Customer value measurement; Services

Indexed keywords


EID: 79551551962     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2010.05.001     Document Type: Article
Times cited : (82)

References (57)
  • 1
    • 0000761228 scopus 로고
    • Some methods for re-specifying measurement models to obtain unidimensional construct measurement
    • Anderson J.C., Gerbing D.W. Some methods for re-specifying measurement models to obtain unidimensional construct measurement. J Mark Res 1988, 19:453-460.
    • (1988) J Mark Res , vol.19 , pp. 453-460
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 84867794672 scopus 로고    scopus 로고
    • Customer value propositions in business markets
    • March
    • Anderson J.C., Narus J.A., Van Rossum Customer value propositions in business markets. Harv Bus Rev 2006, 91-99. March.
    • (2006) Harv Bus Rev , pp. 91-99
    • Anderson, J.C.1    Narus, J.A.2    Van Rossum3
  • 4
    • 34250353833 scopus 로고    scopus 로고
    • Customer segments as moving targets: integrating customer value dynamism into segment instability logic
    • Blocker C.P., Flint D.J. Customer segments as moving targets: integrating customer value dynamism into segment instability logic. Ind Mark Manage 2007, 36:810-822.
    • (2007) Ind Mark Manage , vol.36 , pp. 810-822
    • Blocker, C.P.1    Flint, D.J.2
  • 5
    • 34250218956 scopus 로고    scopus 로고
    • Exploring the dynamics of customer value in cross-cultural business relationships
    • Blocker C.P., Flint D.J. Exploring the dynamics of customer value in cross-cultural business relationships. J Bus Ind Mark 2007, 22(4):249-259.
    • (2007) J Bus Ind Mark , vol.22 , Issue.4 , pp. 249-259
    • Blocker, C.P.1    Flint, D.J.2
  • 7
    • 34548453722 scopus 로고    scopus 로고
    • Interpretational confounding is due to misspecification, not to type of indicator: comment on Howell, Breivek, and Wilcox
    • Bollen K.A. Interpretational confounding is due to misspecification, not to type of indicator: comment on Howell, Breivek, and Wilcox. Psychol Meth 2007, 12(2):219-228.
    • (2007) Psychol Meth , vol.12 , Issue.2 , pp. 219-228
    • Bollen, K.A.1
  • 8
    • 0035587036 scopus 로고    scopus 로고
    • Buyer-seller relationships and customer firm costs
    • Cannon J.P., Homburg C. Buyer-seller relationships and customer firm costs. J Mark 2001, 65(1):29-43.
    • (2001) J Mark , vol.65 , Issue.1 , pp. 29-43
    • Cannon, J.P.1    Homburg, C.2
  • 9
    • 0033236256 scopus 로고    scopus 로고
    • Buyer-seller relationships in business markets
    • Cannon J.P., Perreault W.D. Buyer-seller relationships in business markets. J Mark Res 1999, 36(4):439-460.
    • (1999) J Mark Res , vol.36 , Issue.4 , pp. 439-460
    • Cannon, J.P.1    Perreault, W.D.2
  • 10
    • 0003095695 scopus 로고    scopus 로고
    • The partial least squares approach to structural equation modeling
    • Lawrence Erlbaum, Mahwah, NJ, G. Marcoulides (Ed.)
    • Chin W.W. The partial least squares approach to structural equation modeling. Modern Methods for Business Research 1998, 295-335. Lawrence Erlbaum, Mahwah, NJ. G. Marcoulides (Ed.).
    • (1998) Modern Methods for Business Research , pp. 295-335
    • Chin, W.W.1
  • 11
    • 0042368544 scopus 로고    scopus 로고
    • Customer value analysis in a heterogeneous market
    • Desarbo W.S., Kamel J., Sinha I. Customer value analysis in a heterogeneous market. Strategic Management J 2001, 22(9):846-856.
    • (2001) Strategic Management J , vol.22 , Issue.9 , pp. 846-856
    • Desarbo, W.S.1    Kamel, J.2    Sinha, I.3
  • 12
    • 0035534144 scopus 로고    scopus 로고
    • Index construction with formative indicators: an alternative to scale development
    • Diamantopoulos A., Winklhofer H. Index construction with formative indicators: an alternative to scale development. J Mark Res 2001, 37:269-277.
    • (2001) J Mark Res , vol.37 , pp. 269-277
    • Diamantopoulos, A.1    Winklhofer, H.2
  • 13
    • 0036811331 scopus 로고    scopus 로고
    • Exploring the phenomenon of customers' desired value change in a business-to-business context
    • Flint D.J., Woodruff R., Gardial S. Exploring the phenomenon of customers' desired value change in a business-to-business context. J Mark 2002, 66(4):102-117.
    • (2002) J Mark , vol.66 , Issue.4 , pp. 102-117
    • Flint, D.J.1    Woodruff, R.2    Gardial, S.3
  • 14
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • February
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 1981, 28:39-50. February.
    • (1981) J Mark Res , vol.28 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 15
    • 33747780778 scopus 로고    scopus 로고
    • Enriching customer value research with a relational perspective: evidence from an empirical investigation of organizational buyers' value perceptions
    • Gao T., Sirgy J., Bird M. Enriching customer value research with a relational perspective: evidence from an empirical investigation of organizational buyers' value perceptions. J Relationship Mark 2005, 4(1/2):21-42.
    • (2005) J Relationship Mark , vol.4 , Issue.1-2 , pp. 21-42
    • Gao, T.1    Sirgy, J.2    Bird, M.3
  • 16
    • 0033468720 scopus 로고    scopus 로고
    • A meta-analysis of satisfaction in marketing channel relationships
    • Geyskens I., Steenkamp J.B.E.M., Kumar N. A meta-analysis of satisfaction in marketing channel relationships. J Mark Res 1999, 36(2):223-238.
    • (1999) J Mark Res , vol.36 , Issue.2 , pp. 223-238
    • Geyskens, I.1    Steenkamp, J.B.E.M.2    Kumar, N.3
  • 17
    • 0002667595 scopus 로고    scopus 로고
    • Customer-employee rapport in service relationships
    • Gremler D.D., Gwinner K. Customer-employee rapport in service relationships. J Service Res 2000, 3(1):82-104.
    • (2000) J Service Res , vol.3 , Issue.1 , pp. 82-104
    • Gremler, D.D.1    Gwinner, K.2
  • 19
    • 33846275379 scopus 로고    scopus 로고
    • The joint contribution of marketing and sales to the creation of superior customer value
    • Guenzi P., Troilo G. The joint contribution of marketing and sales to the creation of superior customer value. J Bus Res 2007, 60:98-107.
    • (2007) J Bus Res , vol.60 , pp. 98-107
    • Guenzi, P.1    Troilo, G.2
  • 20
    • 40249089764 scopus 로고    scopus 로고
    • National cultural values and the purpose of businesses
    • Harris S., Carr C. National cultural values and the purpose of businesses. Int Bus Rev 2008, 17(1):103-117.
    • (2008) Int Bus Rev , vol.17 , Issue.1 , pp. 103-117
    • Harris, S.1    Carr, C.2
  • 22
    • 0039966793 scopus 로고    scopus 로고
    • International market segmentation based on consumer-product relations
    • Hofstede F., Steenkamp J.B.E.M., Wedel M. International market segmentation based on consumer-product relations. J Mark Res 1999, 36(1):1-17.
    • (1999) J Mark Res , vol.36 , Issue.1 , pp. 1-17
    • Hofstede, F.1    Steenkamp, J.B.E.M.2    Wedel, M.3
  • 23
    • 33745837353 scopus 로고    scopus 로고
    • Determinants of customer benefits in business-to-business markets: a cross-cultural comparison
    • Homburg C., Kuester S., Beutin N., Menon A. Determinants of customer benefits in business-to-business markets: a cross-cultural comparison. J Int Mark 2005, 13(3):1-31.
    • (2005) J Int Mark , vol.13 , Issue.3 , pp. 1-31
    • Homburg, C.1    Kuester, S.2    Beutin, N.3    Menon, A.4
  • 24
    • 0242424963 scopus 로고    scopus 로고
    • A critical review of construct indicators and measurement model misspecification in marketing and consumer research
    • Jarvis C.B., Mackenzie S.B., Podsakoff P.M. A critical review of construct indicators and measurement model misspecification in marketing and consumer research. J Consum Res 2003, 30(3):199-218.
    • (2003) J Consum Res , vol.30 , Issue.3 , pp. 199-218
    • Jarvis, C.B.1    Mackenzie, S.B.2    Podsakoff, P.M.3
  • 25
    • 12144259792 scopus 로고    scopus 로고
    • Organizational capacity for change and environmental performance: an empirical assessment of Bulgarian firms
    • Judge W., Elenkov D. Organizational capacity for change and environmental performance: an empirical assessment of Bulgarian firms. J Bus Res 2005, 58(7):893-901.
    • (2005) J Bus Res , vol.58 , Issue.7 , pp. 893-901
    • Judge, W.1    Elenkov, D.2
  • 26
    • 34447573237 scopus 로고    scopus 로고
    • A longitudinal examination of net promoter and firm revenue growth
    • Keiningham T., Cooil B., Tor W., Aksoy L. A longitudinal examination of net promoter and firm revenue growth. J Mark 2007, 71(3):39-51.
    • (2007) J Mark , vol.71 , Issue.3 , pp. 39-51
    • Keiningham, T.1    Cooil, B.2    Tor, W.3    Aksoy, L.4
  • 27
    • 59449091287 scopus 로고    scopus 로고
    • Client-perceived performance and value in professional B2B services: an international perspective
    • La V., Patterson P., Styles C. Client-perceived performance and value in professional B2B services: an international perspective. J Int Bus Stud 2008, 40(2):274-300.
    • (2008) J Int Bus Stud , vol.40 , Issue.2 , pp. 274-300
    • La, V.1    Patterson, P.2    Styles, C.3
  • 28
    • 3042609508 scopus 로고    scopus 로고
    • Customer value, satisfaction, loyalty, and switching costs: an illustration from a business-to-business service context
    • Lam S.Y., Shankar V., Erramilli M.K., Murthy B. Customer value, satisfaction, loyalty, and switching costs: an illustration from a business-to-business service context. J Acad Mark Sci 2004, 32(3):293-311.
    • (2004) J Acad Mark Sci , vol.32 , Issue.3 , pp. 293-311
    • Lam, S.Y.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 29
    • 0011609191 scopus 로고    scopus 로고
    • Customer-perceived value in industrial contexts
    • Lapierre J. Customer-perceived value in industrial contexts. J Bus Ind Mark 2000, 15(2/3):122-143.
    • (2000) J Bus Ind Mark , vol.15 , Issue.2-3 , pp. 122-143
    • Lapierre, J.1
  • 30
    • 0033148488 scopus 로고    scopus 로고
    • Value strategy rather than quality strategy: a case of business-to-business professional services
    • Lapierre J., Filiatrault P., Chebat J.C. Value strategy rather than quality strategy: a case of business-to-business professional services. J Bus Res 1999, 45(2):235-246.
    • (1999) J Bus Res , vol.45 , Issue.2 , pp. 235-246
    • Lapierre, J.1    Filiatrault, P.2    Chebat, J.C.3
  • 31
    • 22544441339 scopus 로고    scopus 로고
    • Culture and international business: recent advances and their implications for future research
    • Leung K., Bhagat R.S., Buchan N.R., Erez M., Gibson C.B. Culture and international business: recent advances and their implications for future research. J Int Bus Stud 2005, 36(4):357-378.
    • (2005) J Int Bus Stud , vol.36 , Issue.4 , pp. 357-378
    • Leung, K.1    Bhagat, R.S.2    Buchan, N.R.3    Erez, M.4    Gibson, C.B.5
  • 32
    • 84991904404 scopus 로고    scopus 로고
    • Accounting for common method variance in cross-sectional research designs
    • Lindell M.K., Whitney D.J. Accounting for common method variance in cross-sectional research designs. J Appl Psychol 2001, 86(1):114-121.
    • (2001) J Appl Psychol , vol.86 , Issue.1 , pp. 114-121
    • Lindell, M.K.1    Whitney, D.J.2
  • 33
    • 11444259275 scopus 로고    scopus 로고
    • Examining customer value perceptions of organizational buyers when sourcing from multiple vendors
    • Liu A.H., Leach M.P., Bernhardt K.L. Examining customer value perceptions of organizational buyers when sourcing from multiple vendors. J Bus Res 2005, 58(5):559-568.
    • (2005) J Bus Res , vol.58 , Issue.5 , pp. 559-568
    • Liu, A.H.1    Leach, M.P.2    Bernhardt, K.L.3
  • 35
    • 33745598300 scopus 로고    scopus 로고
    • Testing differences between nested covariance structure models
    • MacCallum R.C., Browne M.W., Cai L. Testing differences between nested covariance structure models. Psychol Meth 2006, 11(1):19-35.
    • (2006) Psychol Meth , vol.11 , Issue.1 , pp. 19-35
    • MacCallum, R.C.1    Browne, M.W.2    Cai, L.3
  • 36
    • 0142052044 scopus 로고    scopus 로고
    • The dangers of poor construct conceptualization
    • Mackenzie S.B. The dangers of poor construct conceptualization. J Acad Mark Sci 2003, 31(3):323-326.
    • (2003) J Acad Mark Sci , vol.31 , Issue.3 , pp. 323-326
    • Mackenzie, S.B.1
  • 37
    • 79551508006 scopus 로고    scopus 로고
    • Chief Marketing Officer Council encourages adding customer affinity index to the mix
    • Maddox K. Chief Marketing Officer Council encourages adding customer affinity index to the mix. BtoB: The Magazine for Marketing Strategists 2008;1.
    • (2008) BtoB: The Magazine for Marketing Strategists , vol.1
    • Maddox, K.1
  • 38
    • 84900934607 scopus 로고    scopus 로고
    • Understanding customer value in business-to-business relationships
    • Menon A., Homburg C., Beutin N. Understanding customer value in business-to-business relationships. J Bus-to-Bus Mark 2005, 12(2):1-35.
    • (2005) J Bus-to-Bus Mark , vol.12 , Issue.2 , pp. 1-35
    • Menon, A.1    Homburg, C.2    Beutin, N.3
  • 39
    • 79551545031 scopus 로고    scopus 로고
    • Know thy customer: the very heart of marketing-understanding customer needs and what they really value-tops business marketers' priorities
    • Ed
    • Oliva R.A. Know thy customer: the very heart of marketing-understanding customer needs and what they really value-tops business marketers' priorities. Pennsylvania State University Institute for the Study of Business Markets 2005, Ed.
    • (2005) Pennsylvania State University Institute for the Study of Business Markets
    • Oliva, R.A.1
  • 40
    • 21744451006 scopus 로고    scopus 로고
    • Reflections on gaining competitive advantage through customer value
    • Parasuraman A. Reflections on gaining competitive advantage through customer value. J Acad Mark Sci 1997, 25(2):154-161.
    • (1997) J Acad Mark Sci , vol.25 , Issue.2 , pp. 154-161
    • Parasuraman, A.1
  • 41
    • 21244470259 scopus 로고    scopus 로고
    • Comparing U.S. and European perspectives on B2B repair service quality for mission-critical equipment
    • Peterson M., Gregory G., Munch J. Comparing U.S. and European perspectives on B2B repair service quality for mission-critical equipment. Int Mark Rev 2005, 22(3):353-368.
    • (2005) Int Mark Rev , vol.22 , Issue.3 , pp. 353-368
    • Peterson, M.1    Gregory, G.2    Munch, J.3
  • 42
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: a critical review of the literature and recommended remedies
    • Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 2003, 88(5):879-903.
    • (2003) J Appl Psychol , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 45
    • 21744440739 scopus 로고    scopus 로고
    • Developing a customer value-based theory of the firm
    • Slater S.F. Developing a customer value-based theory of the firm. J Acad Mark Sci 1997, 25(2):162-167.
    • (1997) J Acad Mark Sci , vol.25 , Issue.2 , pp. 162-167
    • Slater, S.F.1
  • 46
    • 33846489784 scopus 로고    scopus 로고
    • Customer value creation: a practical framework
    • Smith J.B., Colgate M. Customer value creation: a practical framework. J Mark Theory Practice 2007, 15(1):7-23.
    • (2007) J Mark Theory Practice , vol.15 , Issue.1 , pp. 7-23
    • Smith, J.B.1    Colgate, M.2
  • 47
    • 34248175277 scopus 로고    scopus 로고
    • Moving out of the U.S. silo: a call to arms for conducting international marketing research
    • October
    • Steenkamp J.B.E.M. Moving out of the U.S. silo: a call to arms for conducting international marketing research. J Mark 2005, 69:6-8. October.
    • (2005) J Mark , vol.69 , pp. 6-8
    • Steenkamp, J.B.E.M.1
  • 48
    • 0032383942 scopus 로고    scopus 로고
    • Assessing measurement invariance in cross-national consumer research
    • June
    • Steenkamp J.B.E.M., Baumgartner H. Assessing measurement invariance in cross-national consumer research. J Consum Res 1998, 25:78-90. June.
    • (1998) J Consum Res , vol.25 , pp. 78-90
    • Steenkamp, J.B.E.M.1    Baumgartner, H.2
  • 49
    • 2342631355 scopus 로고    scopus 로고
    • Cross-cultural invariance of measures of satisfaction and service quality
    • Ueltschy L.C., Laroche M., Tamilia R.D., Yannopoulos P. Cross-cultural invariance of measures of satisfaction and service quality. J Bus Res 2004, 57:901-912.
    • (2004) J Bus Res , vol.57 , pp. 901-912
    • Ueltschy, L.C.1    Laroche, M.2    Tamilia, R.D.3    Yannopoulos, P.4
  • 50
    • 0344082101 scopus 로고    scopus 로고
    • Capturing value creation in business relationships: a customer perspective
    • Ulaga W. Capturing value creation in business relationships: a customer perspective. Ind Mark Manage 2003, 32(8):677-693.
    • (2003) Ind Mark Manage , vol.32 , Issue.8 , pp. 677-693
    • Ulaga, W.1
  • 51
    • 77954087124 scopus 로고    scopus 로고
    • Relationship value in business markets: the construct its dimensions
    • Ulaga W., Eggert A. Relationship value in business markets: the construct its dimensions. J Bus-to-Bus Mark 2005, 12(1):73-99.
    • (2005) J Bus-to-Bus Mark , vol.12 , Issue.1 , pp. 73-99
    • Ulaga, W.1    Eggert, A.2
  • 52
    • 32044464794 scopus 로고    scopus 로고
    • Value-based differentiation in business relationships: gaining and sustaining key supplier status
    • Ulaga W., Eggert A. Value-based differentiation in business relationships: gaining and sustaining key supplier status. J Mark 2006, 70(1):119-136.
    • (2006) J Mark , vol.70 , Issue.1 , pp. 119-136
    • Ulaga, W.1    Eggert, A.2
  • 53
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo S.L., Lusch R.F. Evolving to a new dominant logic for marketing. J Mark 2004, 68(1):1-17.
    • (2004) J Mark , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 54
    • 34547770213 scopus 로고    scopus 로고
    • A re-examination of the relationship between value, satisfaction, and intention in business services
    • Whittaker G., Ledden L., Kalafatis S. A re-examination of the relationship between value, satisfaction, and intention in business services. J Services Mark 2007, 21(5):345-357.
    • (2007) J Services Mark , vol.21 , Issue.5 , pp. 345-357
    • Whittaker, G.1    Ledden, L.2    Kalafatis, S.3
  • 55
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: the next source for competitive advantage
    • Woodruff R.B. Customer value: the next source for competitive advantage. J Acad Mark Sci 1997, 25(2):139-154.
    • (1997) J Acad Mark Sci , vol.25 , Issue.2 , pp. 139-154
    • Woodruff, R.B.1
  • 56
    • 0001261110 scopus 로고
    • Modeling consumer satisfaction processes using experience-based norms
    • August
    • Woodruff R.B., Cadotte E., Jenkins R. Modeling consumer satisfaction processes using experience-based norms. J Mark Res 1983, 20:296-304. August.
    • (1983) J Mark Res , vol.20 , pp. 296-304
    • Woodruff, R.B.1    Cadotte, E.2    Jenkins, R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.