The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry

Journal for Global Business Advancement

Volumn 7, Issue 3, 2014, Pages 249-266

  Ali, Faizan ^a   Amin, Muslim ^b  

^a AZMAN HASHIM INTERNATIONAL BUSINESS SCHOOL   (Malaysia)

^b KING SAUD UNIVERSITY   (Saudi Arabia)

Author keywords

Behavioural intentions; Customer emotions; Physical environment; Resort hotels; Satisfaction

Indexed keywords

EID: 84905667755     PISSN: 1746966X     EISSN: 17469678     Source Type: Journal    
DOI: 10.1504/JGBA.2014.064109     Document Type: Article

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