The influence of service environments on customer emotion and service outcomes

Managing Service Quality

Volumn 21, Issue 4, 2011, Pages 350-372

  Lin, Jiun Sheng Chris ^a   Liang, Haw Yi ^a  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Consumer behaviour; Customer emotion; Customer service management; Physical environments; Service environments; Service outcomes; Social environment

Indexed keywords

EID: 79960058501     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111146243     Document Type: Review

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