Customer experience modeling: From customer experience to service design

Journal of Service Management

Volumn 23, Issue 3, 2012, Pages 362-376

  Teixeira, Jorge ^a,b   Patrício, Lia ^b   Nunes, Nuno J ^a   Nóbrega, Leonel ^a   Fisk, Raymond P ^c   Constantine, Larry ^a  

^a MADEIRA INTERACTIVE TECHNOLOGIES INSTITUTE   (Portugal)

^b UNIVERSITY OF PORTO   (Portugal)

^c TEXAS STATE UNIVERSITY   (United States)

Author keywords

Customer experience; Customer service management; Design; Interaction design; Service design

Indexed keywords

EID: 84863611818     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211248453     Document Type: Article

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