Service quality and customer loyalty perspectives on two levels of retail relationships

Journal of Services Marketing

Volumn 17, Issue 5, 2003, Pages 495-513

  Wong, Amy ^a   Sohal, Amrik ^b  

^a Department of English   (China)

^b MONASH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986097735     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310486285     Document Type: Article

References (56)

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