Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants

International Journal of Hospitality Management

Volumn 28, Issue 4, 2009, Pages 586-593

  Wu, Cedric Hsi Jui ^a   Liang, Rong Da ^b  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^b NATIONAL PENGHU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Consumer satisfaction; Experience marketing; Experiential value; Service encounter factors

Indexed keywords

EID: 67349237976     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2009.03.008     Document Type: Article

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