Exploring the role of the service environment in forming customer's service experience

International Journal of Quality and Service Sciences

Volumn 3, Issue 1, 2011, Pages 110-124

  Pareigis, Jörg ^a   Edvardsson, bo ^a   Enquist, bo ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Customer satisfaction; Sweden; Transport services sector

Indexed keywords

EID: 84986149615     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691111115117     Document Type: Article

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