Atmospheric experiences that emotionally touch customers: A case study from a winter park

Managing Service Quality

Volumn 19, Issue 6, 2009, Pages 721-746

  Slåtten, Terje ^a   Mehmetoglu, Mehmet ^a   Svensson, Göran ^b,c,d,e   Sværi, Sander ^b  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

^b Oslo School of Management   (Norway)

^c HALMSTAD UNIVERSITY   (Sweden)

^d DEAKIN UNIVERSITY   (Australia)

^e NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

Author keywords

Customers; Norway; Perception; Theme parks

Indexed keywords

EID: 72049131113     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520911005099     Document Type: Article

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