The role of emotion in explaining consumer satisfaction and future behavioural intention

Journal of Services Marketing

Volumn 22, Issue 3, 2008, Pages 224-236

  Martin, David ^a   O'Neill, Martin ^b   Hubbard, Susan ^b   Palmer, Adrian ^c  

^a SAN FRANCISCO STATE UNIVERSITY   (United States)

^b AUBURN UNIVERSITY   (United States)

^c UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

Author keywords

Consumer behaviour; Customer satisfaction; Individual psychology

Indexed keywords

EID: 44049098378     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810871183     Document Type: Article

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