Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments: High-speed railway in Turkey as a case study

Management Research Review

Volumn 37, Issue 8, 2014, Pages 706-727

  Dölarslan, Emre Sahin ^a  

^a CANKIRI KARATEKIN UNIVERSITY   (Turkey)

Author keywords

Customer characteristics; Customer satisfaction; Loyalty behaviors; Moderating effects; Service value

Indexed keywords

EID: 84904683107     PISSN: 20408269     EISSN: None     Source Type: Journal    
DOI: 10.1108/MRR-06-2013-0152     Document Type: Article

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