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Volumn 7, Issue 3, 1996, Pages 265-274

Customer satisfaction and price tolerance

Author keywords

Customer satisfaction; Industrial organization; Price sensitivity

Indexed keywords


EID: 0010858486     PISSN: 09230645     EISSN: None     Source Type: Journal    
DOI: 10.1007/BF00435742     Document Type: Article
Times cited : (193)

References (15)
  • 1
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    • Anderson, E.W.1
  • 3
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    • A Customer Satisfaction Research Prospectus
    • Richard L. Oliver and Roland T. Rust (Eds.), Newbury Park, CA: Sage
    • Anderson, Eugene W., and Claes Fornell. (1993). "A Customer Satisfaction Research Prospectus." In Richard L. Oliver and Roland T. Rust (Eds.), Service Quality: New Directions in Theory and Practice (pp. 239-266). Newbury Park, CA: Sage.
    • (1993) Service Quality: New Directions in Theory and Practice , pp. 239-266
    • Anderson, E.W.1    Fornell, C.2
  • 4
    • 0011939750 scopus 로고
    • Customer Satisfaction, Market Share, and Profitability
    • Anderson, Eugene W., Claes Fornell, and Donald R. Lehmann. (1994). "Customer Satisfaction, Market Share, and Profitability." Journal of Marketing 56 (July), 53-66.
    • (1994) Journal of Marketing , vol.56 , Issue.JULY , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 5
    • 21144484272 scopus 로고
    • The Future of Research in Marketing: Marketing Science
    • Bass, Frank M. (1993). "The Future of Research in Marketing: Marketing Science." Journal of Marketing Research 30(1) (February), 1-6.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 FEBRUARY , pp. 1-6
    • Bass, F.M.1
  • 6
    • 0002469577 scopus 로고
    • A National Customer Satisfaction Barometer: The Swedish Experience
    • Fornell, Claes. (1992). "A National Customer Satisfaction Barometer: The Swedish Experience." Journal of Marketing (January), 1-21.
    • (1992) Journal of Marketing , Issue.JANUARY , pp. 1-21
    • Fornell, C.1
  • 7
    • 21844508037 scopus 로고
    • Rational and Adaptive Expectations in a Customer Satisfaction Framework
    • Johnson, Michael D., Eugene W. Anderson, and Claes Fornell. (1995). "Rational and Adaptive Expectations in a Customer Satisfaction Framework." Journal of Consumer Research 21 (March), 695-707.
    • (1995) Journal of Consumer Research , vol.21 , Issue.MARCH , pp. 695-707
    • Johnson, M.D.1    Anderson, E.W.2    Fornell, C.3
  • 8
    • 0000678266 scopus 로고
    • A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories
    • Johnson, Michael D., and Claes Fornell. (1991). "A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories." Journal of Economic Psychology 12(2), 267-286.
    • (1991) Journal of Economic Psychology , vol.12 , Issue.2 , pp. 267-286
    • Johnson, M.D.1    Fornell, C.2
  • 9
  • 11
    • 0002015918 scopus 로고
    • Purchase Intentions and Purchase Behavior
    • Morrison, Donald G. (1979). "Purchase Intentions and Purchase Behavior." Journal of Marketing 43 (Spring), 65-74.
    • (1979) Journal of Marketing , vol.43 , Issue.SPRING , pp. 65-74
    • Morrison, D.G.1
  • 12
    • 0000396442 scopus 로고
    • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
    • Oliver, Richard L. (1980). "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions." Journal of Marketing Research 17 (November), 460-469.
    • (1980) Journal of Marketing Research , vol.17 , Issue.NOVEMBER , pp. 460-469
    • Oliver, R.L.1
  • 14
    • 0001950905 scopus 로고
    • A New Way to Determine Buying Decisions
    • Pessemier, Edgar A. (1959). "A New Way to Determine Buying Decisions." Journal of Marketing 24 (October), 41-46.
    • (1959) Journal of Marketing , vol.24 , Issue.OCTOBER , pp. 41-46
    • Pessemier, E.A.1
  • 15
    • 0011064762 scopus 로고
    • Another Look at Consumer Dissatisfaction as a Measure of Market Performance
    • Wikstrom, Sloveig. (1983). "Another Look at Consumer Dissatisfaction as a Measure of Market Performance." Journal of Consumer Policy 6, 19-35.
    • (1983) Journal of Consumer Policy , vol.6 , pp. 19-35
    • Wikstrom, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.