How relationship age moderates loyalty formation: The increasing effect of relational equity on customer loyalty

Journal of Service Research

Volumn 11, Issue 2, 2008, Pages 142-160

  Raimondo, Maria Antonietta ^a   Miceli, Gaetano ^a   Costabile, Michele ^a  

^a UNIVERSITY OF CALABRIA   (Italy)

Author keywords

Loyalty; Relational equity; Relationship age; Satisfaction; Trust

Indexed keywords

EID: 54049117579     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508324678     Document Type: Review

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