Dimensions of service quality and satisfaction in healthcare: A patient's satisfaction index

Service Business

Volumn 3, Issue 1, 2009, Pages 85-100

  Raposo, Mário Lino ^a   Alves, Helena Maria ^a   Duarte, Paulo Alexandre ^a  

^a UNIVERSITY OF BEIRA INTERIOR   (Portugal)

Author keywords

Health care quality; Primary healthcare; Satisfaction; Satisfaction index

Indexed keywords

EID: 67349163201     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-008-0055-1     Document Type: Article

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