The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

Management Decision

Volumn 50, Issue 9, 2012, Pages 1509-1526

  Ribeiro Soriano, Domingo ^a   Martins Gonçalves, Helena ^b   Sampaio, Patrícia ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSITY OF LISBON   (Portugal)

Author keywords

Credit cards; Customer characteristics; Customer loyalty; Customer satisfaction; Demographics; Moderators; Repurchase behaviour; Repurchase intention; Services

Indexed keywords

EID: 84867723576     PISSN: 00251747     EISSN: None     Source Type: Journal    
DOI: 10.1108/00251741211266660     Document Type: Article

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