Internalization of quality management in service organizations

Managing Service Quality

Volumn 23, Issue 6, 2013, Pages 456-473

  Jostari, Juan ^a   Heras Saizarbitoria, Iaki ^b   Pereira, Jorge ^a  

^a UNIVERSITY OF ALICANTE   (Spain)

^b UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

Internalization; ISO 9001; Motives for certification; Performance; Quality certification; Spanish Q for tourist quality mark

Indexed keywords

EID: 84886056828     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/MSQ-06-2012-0060     Document Type: Article

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