Experiences of implementing ISO 9000 in Swedish industry

International Journal of Quality and Reliability Management

Volumn 13, Issue 7, 1996, Pages 36-47

  Carlsson, Matts ^a   Carlsson, Dan ^a  

^a CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Change; Communications; Implementation; ISO 9000; Quality; Sweden

Indexed keywords

EID: 84887311785     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719610128547     Document Type: Article

References (14)

1. Atkinson, P.E., Naden, J., "Total quality management: eight lessons to learn from Japan" in Management Service, March 1989, pp. 6-10.
2. Quimby, C., Parker, L., Weimerskrich, A.M., "How, exactly, do you communicate quality?" in Quality Progress, June 1991, pp. 52-4.
3. Lewin, K. (1951), Field Theory in Social Science: Selected Theoretical Papers, Harper & Brothers, New York, NY.
4. Lawrence, P. (1969), "How to deal with resistance to change", Harvard Business Review, Vol. 47, No. 1.
5. Kotler, J., Schlesinger, L. (1979), "Choosing strategies for change", Harvard Business Review, Vol. 57, No. 2.
6. McLaurin, D.L., Bell, S., "Open communication lines before attempting total quality", Quality Progress, June 1991.
7. Varian, T., "Communicating total quality inside the organization" in Quality Progress, June 1991, pp. 30-31.
8. Hunt, G.T. (1989), Communicating Skills in the Organization, Prentice-Hall, New Jersey, NJ.
9. Akers, J.F., "World-class quality: nothing less will do", Quality Progress, October 1991.
10. Bare, I.L., "The three phases of change", Quality Progress, November 1986.
11. Forsha, H.I., "The pursuit of quality through personal change", Quality Progress, January 1992.
12. Beer, M.C., Russell, A.E., Spector, B., "Why change programs don't produce change", Harvard Business Review, November-December 1990.
13. Carlsson, D., Carlsson, M. (1993), "Experience from the implementation of ISO 9000 in Swedish industry" Chan, J.F.L. (Ed.), Quality and Its Applications, Penshaw Press, Undercliff.
14. Carlsson, M. (1993), "Consistency in quality - a baseline for achieving total quality management", Journal of Quality and Reliability Engineering International, Vol. 9, No. 3.