The future of standardised quality management in tourism: Evidence from the spanish tourist sector

Service Industries Journal

Volumn 30, Issue 14, 2010, Pages 2457-2474

  Casadesus, Marti ^a   Marimon, Frederic ^b   Alonso, Mar ^c  

^a UNIVERSITY OF GIRONA   (Spain)

^b UNIVERSITAT INTERNACIONAL DE CATALUNYA   (Spain)

^c UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

Iso 9001; Quality management; Quality management systems; Standardisation; Tourism

Indexed keywords

IMPLEMENTATION PROCESS; LEISURE INDUSTRY; SERVICE SECTOR; STANDARDIZATION; TOURISM MANAGEMENT;

EID: 78049506916     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802712822     Document Type: Article

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