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Volumn 14, Issue 4, 2001, Pages 157-163

Successfully implementing total quality management tools within healthcare: What are the key actions?

Author keywords

Implementation; Kaizen; Leadership; Planning; Success; TQM

Indexed keywords


EID: 25444460313     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860110392431     Document Type: Article
Times cited : (44)

References (17)
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  • 2
    • 0032067544 scopus 로고    scopus 로고
    • Total quality in health care
    • May
    • Brannan, K. (1998), "Total quality in health care", Hospital Material Management Quarterly, May, Vol. 19 No. 4, pp. 1-8.
    • (1998) Hospital Material Management Quarterly , vol.19 , Issue.4 , pp. 1-8
    • Brannan, K.1
  • 8
    • 77950064645 scopus 로고    scopus 로고
    • Clinical governance using a business excellence model
    • October
    • Jackson, S. (2000), "Clinical governance using a business excellence model", British Journal of Midwifery, October, Vol. 8 No. 10, pp. 645-51.
    • (2000) British Journal of Midwifery , vol.8 , Issue.10 , pp. 645-651
    • Jackson, S.1
  • 10
    • 77950036482 scopus 로고    scopus 로고
    • Managing change and learning that quality is a journey not a destination
    • November
    • Jackson, S., Freer, J. and France, B. (1998), "Managing change and learning that quality is a journey not a destination", British Journal of Health Care Management, Vol. 4 No. 11, November, pp. 528-33.
    • (1998) British Journal of Health Care Management , vol.4 , Issue.11 , pp. 528-533
    • Jackson, S.1    Freer, J.2    France, B.3
  • 11
    • 77950033935 scopus 로고    scopus 로고
    • Take it up with the kipper
    • 1 October
    • May, A. (1998), "Take it up with the kipper", Health Service Journal, 1 October, pp. 22-1.
    • (1998) Health Service Journal , pp. 22-23
    • May, A.1
  • 13
  • 14
    • 72149126083 scopus 로고    scopus 로고
    • Proving and improving the quality of the national health services
    • Spurgeon, P. (Ed.), 2nd ed., Royal Society of Medicine Press, London
    • Øvretveit, J. (1998), "Proving and improving the quality of the national health services", in Spurgeon, P. (Ed.), The New Face of the NHS, 2nd ed., Royal Society of Medicine Press, London.
    • (1998) The New Face of the NHS
    • Øvretveit, J.1
  • 15
    • 0004098947 scopus 로고    scopus 로고
    • Integrated quality development in public healthcare
    • Norwegian Medical Association's Publication Series: Continuing Education and Quality Improvement, Oslo
    • Øvretveit, J. (1999), "Integrated quality development in public healthcare", A Comparison of Six Hospitals' Quality Programmes and a Practical Theory for Quality Development, Norwegian Medical Association's Publication Series: Continuing Education and Quality Improvement, Oslo.
    • (1999) A Comparison of Six Hospitals' Quality Programmes and a Practical Theory for Quality Development
    • Øvretveit, J.1
  • 16
    • 0642356757 scopus 로고
    • Total quality management and the need for organisational self-assessment: Some empirical evidence
    • Taylor, W.A. (1995), "Total quality management and the need for organisational self-assessment: some empirical evidence", Total Quality Management, Vol. 6 No. 1, pp. 3-12.
    • (1995) Total Quality Management , vol.6 , Issue.1 , pp. 3-12
    • Taylor, W.A.1
  • 17
    • 21944457728 scopus 로고    scopus 로고
    • Public service quality: Lessons not learned
    • October
    • Wright, A. (1997), "Public service quality: lessons not learned", Total Quality Management, Vol. 8 No. 5, October, pp. 313-20.
    • (1997) Total Quality Management , vol.8 , Issue.5 , pp. 313-320
    • Wright, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.