ISO 9000 series certification and performance

International Journal of Quality and Reliability Management

Volumn 18, Issue 1, 2001, Pages 62-75

  Singels, Jeroen ^a   Ruël, Gwenny ^a   van De Water, Henny ^a  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Certification; ISO 9000; Performance; Quality

Indexed keywords

EID: 0038003446     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710110364477     Document Type: Article

References (13)

1. Ahaus, C.T.B. (1994), Bevoegdheidsverdeling en organisatie: evaluatie van een bedrijfskundige methode, Kluwer Bedrijfswetenschappen, Deventer.
2. Buttle, F. (1997), "ISO 9000: marketing motivations and benefits", International Journal of Quality & Reliability Management, Vol. 14 No. 8/9, pp. 936-47.
3. Carlsson, M. and Carlsson, D. (1996), "Experiences of implementing ISO 9000 in Swedish industry", International Journal of Quality & Reliability Management, Vol. 13 No. 7,pp. 36-47.
4. Dunstan, I. (1993), "International defence", European Quality, June, pp. 51-3
5. Huarng, F., Horng, C. and Chen, C. (1999), "A study of ISO 9000 process, motivation and performance", Total Quality Management, Vol. 10 No. 7, September, pp. 1009-1026.
6. Jeng, Y.C. (1998), "Performance evaluation of ISO 9000 registered companies in Taiwan", The TQM Magazine, Vol. 10 No. 2, pp. 132-8.
7. Jones, R., Arndt, G. and Kustin, R. (1997), "ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received", International journal of Quality & Reliability Management, Vol. 14 No. 6/7, pp. 650-60.
8. Meegan, S.T. and Taylor, W.A. (1997), "Factors influencing a successful transition from ISO 9000 to TQM: the influence of understanding and motivation", International Journal of Quality & Reliability Management, Vol. 14 No. 2/3, pp. 100-17.
9. Motwani, J., Kumar, A. and Cheng, C.H. (1996), "A roadmap to implementing ISO 9000", International Journal of Quality & Reliability Management, Vol. 13 No. 1, pp. 72-83.
10. Rao Tummala, V.M. and Tang, C.L. (1996), "Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: core concepts and comparative analysis", International Journal of Quality& Reliability Management, Vol. 13 No. 4, pp. 8-38.
11. RueÈl, G.C. (1995), "Trendonderzoek naar de ontwikkeling van kwaliteitszorg in het Noorden van Nederland", Internal Research Report, Kwaliteitskring Noord-Nederland.
12. Tsiotras, G. and Gotzamani, K. (1996) "ISO 9000 as an entry key to TQM: the case of Greek industry", International Journal of Quality & Reliability Management, Vol. 13 No. 4, pp. 64-76.
13. Vloeberghs, D. and Bellens, J. (1996) "Human resource aspects of ISO 9000 in Belgian organizations", International Journal of Human Resource Management, Vol. 7 No. 2,pp. 413-436.