Service excellence models: A critical discussion and comparison

Managing Service Quality

Volumn 22, Issue 5, 2012, Pages 447-464

  Gouthier, Matthias ^a   Giese, Andreas ^a   Bartl, Christopher ^a  

^a EBS BUSINESS SCHOOL   (Germany)

Author keywords

Customer delight; Customer services quality; Excellence models; Quality; Service excellence; Service quality

Indexed keywords

EID: 84867779116     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521211281378     Document Type: Review

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