A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria

TQM Magazine

Volumn 16, Issue 5, 2004, Pages 331-340

  Kartha, C P ^a  

^a UNIVERSITY OF MICHIGAN FLINT   (United States)

Author keywords

Baldrige Award; Quality systems; Standards; Total quality management

Indexed keywords

AUTOMOBILE MANUFACTURE; COMPETITION; COSTS; CUSTOMER SATISFACTION; DECISION MAKING; PERSONNEL; QUALITY ASSURANCE; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS; STANDARDIZATION; STRATEGIC PLANNING; TOTAL QUALITY MANAGEMENT;

BALDRIDGE AWARD; EUROPEAN COMMUNITY (EC); INTERNATIONAL AUTOMOTIVE TASK FORCE (IATF); QUALITY SYSTEMS;

STANDARDS;

EID: 9444223824     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410551269     Document Type: Review

References (6)

1. Corbett, C.J., Montes, M.J. and Kirsch, D.A. (2002), "The financial impact of ISO 9000 certification: an empirical analysis", unpublished manuscript.
2. Hendrick, K.B. and Singhal, V.R. (1999), "The link between total quality management and financial performance", Advanced Manufacturing, available at: www.manufacturing.com/october1999/quality.htm
3. Irwin Professional Publishing and Dun & Bradstreet Information Services (1996), ISO 9000 Survey.
4. US Department of Commerce, National Institute of Standards and Technology (2002), 2002 criteria for performance excellence - Malcolm Baldrige National Quality Award, Gaitherburg, MD 20899.
5. Reimann and Hertz (1993), "Baldrige Award and ISO 9000 Standard", unpublished manuscript.
6. National Institute of Standards and Technology (2002), " Baldrige award winners beat the S&P 500 for eighth year", News release, March.