ISO 9000: Outside the Iron Cage

Organization Science

Volumn 14, Issue 6, 2003, Pages

  Boiral, Olivier ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Certification; Institutional Theory; ISO 9000; Resistance

Indexed keywords

EID: 0942300506     PISSN: 10477039     EISSN: None     Source Type: Journal    
DOI: 10.1287/orsc.14.6.720.24873     Document Type: Review

References (83)

1. Acharya, U. H., S. Ray. 2000. ISO 9000 certification in Indian industries: A survey. Total Quality Management 11(3) 261-266.
2. Alvesson, M., S. Deetz. 1996. Critical theory and postmodernism approaches to organization studies. S. Clegg, C. Handy, W. Nords, eds. The Handbook of Organization Studies. Sage, London, U.K., 191-217.
3. _, H. Willmott. 1992. On the idea of emancipation in management and organizations studies. Acad. Management Rev. 17(3) 432-464.
4. Andersen, S. W. 1999. Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage? Production Oper. Management 8(1) 28-43.
5. Astley, W. G., R. F. Zammuto. 1992. Organizational science, managers, and language games. Organ. Sci. 3(4) 443-459.
6. Barker, J. 1993. Tightening the iron cage: Coercitive control in self-managing work teams. Admin. Sci. Quart. 38(3) 408-437.
7. Beattie, K. R., A. S. Sohal. 1999. Implementing ISO 9000: A study of its benefits among Australian organizations. Total Quality Management 10(1) 95-106.
8. Berger, P. L., T. Luckmann. 1967. The Social Construction of Reality. Doubleday, New York.
9. Berny, L., O. Peyrat. 1995. La certification d'entreprise: Vrais enjeux et faux débats. Revue Française de Gestion (106) 99-104.
10. Bhuian, S. N. 1998. Saudi companies attitude toward ISO 9000 quality standards: An empirical examination. Internat. J. Commerce Management 8(1) 28-42.
11. Biggart, N. W., G. G. Hamilton. 1984. The power of obedience. Admin. Sci. Quart. 29(4) 540-549.
12. Boirai, O. 1998. ISO 14001: Against the tide of modern management? J. General Management 24(1) 35-52.
13. Bonnet, E. 1996. Les visions indigènes de la qualité. Revue d'Économie Industrielle (75) 77-93.
14. Burrell, G., G. Morgan. 1979. Sociological Paradigms and Organizational Analysis. Heinemann, London, U.K.
15. Carlsson, M., D. Carlsson. 1996. Experiences of implementing ISO 9000 in Swedish industry. Internat. J. Quality Reliability Management 13(7) 36-47.
16. Casper, S., B. Hancke. 1999. Global quality norms within national production regimes: ISO 9000 standards in the French and German car industries. Organ. Stud. 20(6) 961-985.
17. Clegg, S. 1975. Power, Rule and Domination. Routledge and Kegan Paul, London, U.K., and Boston, MA.
18. _. 1981. Organization and control. Admin. Sci. Quart. 26(4) 545-562.
19. Cochoy, F., J. P. Garel, G. Terssac. 1998. Comment l'écrit travaille l'organisation: Le cas des normes ISO 9000. Revue Française de Sociologie. 39(4) 673-699.
20. Cole, R. E. 1999. Managing Quality Fads: How American Business Learned to Play the Quality Game. Oxford University Press, New York.
21. Crosby, P. B. 1979. Quality Is Free: The Art of Making Quality Certain. McGraw-Hill, New York.
22. Crozier, M., E. Friedberg. 1980. Actors and Systems. University of Chicago Press, Chicago, IL.
23. De Cock, C. 1998. It seems to fill my head with ideas: A few thoughts on postmodernism, TQM and BPR. J. Management Inquiry 7(2) 144-153.
24. Docking, D. S., R. J. Dowen. 1999. Market interpretation of ISO 9000 registration. J. Financial Res. 22(2) 147-160.
25. Douglas, A., D. Kirk, C. Brennan, A. Ingram. 1999, Maximizing the benefits of ISO 9000 implantation. Total Quality Management 10(5) 507-513.
26. Dutton, I. E., J. M. Dukerich. 1991. Keeping an eye on the mirror: Image and identity in organizational adaptation. Acad. Management J. 34(3) 517-554.
27. Eisenhardt, K. M. 2000. Paradox, spirals, ambivalence: The new language of change and pluralism. Acad. Management Rev. 25(4) 703-705.
28. Frost, P. J. 1987. Power, politics and influence. F. M. Jablin, L. L. Putnam, R. H. Roberts, L. W. Porter, eds. Handbook of Organizational Communication. Sage Publications, Beverly Hills, CA, 503-548.
29. Gharajedaghi, J., R. L. Ackoff. 1984. Mechanisms, organisms, and social systems. Strategic Management J. 5(3) 289-300.
30. Glaser, B. G., A. Strauss. 1967. The Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine de Gruyer, New York.
31. Glynn, M. N., P. S. Barr, M. T. Dacin. 2000. Pluralism and the problem of variety. Acad. Management Rev. 25(4) 726-734.
32. Hackman, J. R., R. Wageman. 1995. Total quality management: Empirical, conceptual, and practical issues. Admin. Sci. Quart. 40(2) 309-342.
33. Hayes, M. 1994. ISO 9000: The new strategic consideration. Bus. Horizons 37(3) 52-60.
34. Hoyle, D. 1998. ISO 9000 Quality Systems Development Handbook: A Systems Engineering Approach. Butterworth-Heinemann Press, Woburn, MA.
35. Hughes, T., T. Williams, P. Ryall. 2000. It is not what you achieve it is the way you achieve it. Total Quality Management 11(3) 329-340.
36. International Organization for Standardization. 2001. The ISO Survey of ISO 9000 and ISO 14000 Certificates. ISO Central Secretariat, Geneva, Switzerland.
37. Ismail, M. Y., M. S. J. Hashmi. 1999. The state of quality management in the Irish manufacturing industry. Total Quality Management 10(6) 853-862.
38. Jaideep, M., C. Hung, M. Manu. 1996. Implementation of ISO 9000 in the healthcare sector: A case study. Health Marketing Quart. 14(2) 63-72.
39. Kanholm, I. 2000. ISO 9000 Requirements. AQA Press, Pasadena, CA.
40. Klagge, J. 1997. Approaches to the iron cage: Reconstructing the bars of Weber's metaphor. Admin. Soc. 29(1) 63-77.
41. Kostova, T., K. Roth. 2002. Adoption of an organizational practice by subsidiaries of multinational corporations: Institutional and relational effects. Acad. Management J. 43(1) 215-233.
42. Lawrence, T. B., N. Phillips. 1998. Separating play and critique: Postmodern and critical perspectives on TQM/BPR. J. Management Inquiry 7(2) 154-160.
43. Lee, K. S., E. Palmer. 1999. An empirical examination of ISO 9000-registered companies in New Zealand. Total Quality Management 10(6) 887-899.
44. Lewis, M. W. 2000. Exploring paradox: Toward a more comprehensive guide. Acad. Management Rev. 25(4) 760-776.
45. Martin, P. Y., A. Turner. 1986. Grounded theory and organizational research. J. Appl. Behavioral Sci. 22(2) 141-157.
46. Maxwell, I. A. 1996. Qualitative Research Design: An Interactive Approach. Sage Publications, Thousand Oaks, CA.
47. McAdam, R., M. McKeown. 1999. Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small business in Northern Ireland. Total Quality Management 10(2) 229-241.
48. Meyer, J. W., B. Rowan. 1977. Institutional organizations: Formal structure as myth and ceremony. Amer. J. Soc. 83(2) 340-363.
49. Mintzberg, H., J. Quinn. 1991. The Strategy Process. Prentice-Hall, Englewood Cliffs, NJ.
50. Mispelblom, F. 1995. Au-delà de la Qualité: Démarches Qualité, Conditions de Travail et Politiques du Bonheur. Syros, Paris, France.
51. Morgan, G. 1980. Paradigms, metaphors and puzzle solving in organizational theory. Admin. Sci. Quart. 25(4) 605-622.
52. _. 1986. Images of Organizations. Sage, Beverly Hills, CA.
53. Morrison, E. W., F. J. Milliken. 2000. Organizational silence: A barrier to change and development in a pluralistic world. Acad. Management Rev. 25(4) 706-725.
54. Parker, M. 1995. Critique in the name of what? Postmodernism and critical approaches to organization. Organ. Stud. 16(4) 553-564.
55. Piderit, S. K. 2000. Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Acad. Management Rev. 25(4) 783-794.
56. Powell, W. W., P. J. DiMaggio. 1991. The New Institutionalism in Organizational Analysis. University of Chicago Press, Chicago, IL.
57. Prasad, P., A. Prasad. 2000. Stretching the iron cage: The constitution and implications of routine workplace resistance. Organ. Sci. 11(4) 387-403.
58. Putnam, L. L., M. E. Pacanowsky. 1988. Communication and Organization: An Interpretive Approach. Sage Publications, Beverly Hills, CA.
59. Rao, S., T. S. Ragu-Nathan, L. E. Sous. 1997. Does ISO 9000 have an effect on quality management practices? An international empirical study. Total Quality Management 8(6) 335-346.
60. Reger, R. K., L. T. Gustafson, S. M. Demarie, J. V. Mullane. 1994. Reframing the organization: Why implementing total quality is easier said than done. Acad. Management Rev. 19(3) 565-584.
61. Richards, L. 1999. Using N'Vivo in Qualitative Research. Qualitative Solutions and Research, Bundoora, Australia.
62. Ritzer, G. 1996. The McDonaldization of Society. Pine Forge Press, Thousand Oaks, CA.
63. Sampson, G. P. 2000. Trade, Environment, and The WTO: The Post-Seattle Agenda. Overseas Development Council, Washington, D.C.
64. Schonberger, R. I. 1994. Human resource management: Lessons from a decade of total quality management. California Management Rev. 36(4) 109-123.
65. Seddon, J. 1997. In Pursuit of Quality: The Case Against ISO. Oak Tree Press, Dublin, Ireland.
66. Segrestin, D. 1997. L'entreprise à l'épreuve des normes de marché. Revue française de sociologie 38(3) 553-585.
67. Selznick, P. 1996. Institutionalism old and new. Admin. Sci. Quart. 41(2) 270-277.
68. Sherer, P. D., K. Lee. 2002. Institutional change in large law firms: A resource dependency and institutional perspective. Acad. Management J. 43(1) 102-119.
69. Simmons, B. L., M. A. White. 1999. The relationship between ISO 9000 and business performance: Does registration really matter? J. Managerial Issues 11(3) 330-343.
70. Sitkin, S. B., K. M. Sutcliffe, R. G. Schroeder. 1994. Distinguishing control from learning in total quality management: A contingency perspective. Acad. Management Rev. 19(3) 537-564.
71. Spencer, B. A. 1994. Models of organization and total quality management: A comparison and critical evaluation. Acad. Management Rev. 19(3) 446-471.
72. Standards Council of Canada. 2000. Management Systems Standards: The Story So Far. Standards Council of Canada, Ottawa, Canada.
73. Strauss, A., J. Corbin. 1990. Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Sage Publications, London, U.K.
74. Sun, H. 1999. Diffusion and contribution of total quality management: An empirical study in Norway. Total Quality Management 10(6) 901-914.
75. Tolbert, P. S., L. G. Zucker. 1983. Institutional sources of change in the formal structure of organizations: The diffusion of civil service reform, 1880-1935. Admin. Sci. Quart. 28(1) 22-39.
76. Tricker, R. 2001. ISO 9001, 2000: For Small Businesses. Butterworth-Heinemann Press, Woburn, MA.
77. Turner, B. A. 1981. Some practical aspects of qualitative data analysis: One way of organizing the cognitive processes associated with the generation of grounded theory. Quality and Quantity 15 225-247.
78. Waldman, D. A. 1994. The contributions of total quality management to a theory of work performance. Acad. Management Rev. 19(3) 510-536.
79. Wealleans, D. 2000. The Quality Audit for ISO 9001: A Practical Guide. Cower Press, Aldershot, Hampshire, England.
80. Weber, M. 1958. The Protestant Ethic and the Spirit of Capitalism. Scribners, New York.
81. _. 1968. Economy and Society: An Outline of Interpretive Sociology. Bedminister, New York.
82. Zbaracki, M. J. 1998. The rhetoric and reality of total quality management. Admin. Sci. Quart. 43(3) 602-636.
83. Zuckerman, A. 1993. The ISO 9000 debate: Is a realignment due? J. Quality and Participation 16(4) 94-102.