메뉴 건너뛰기




Volumn 27, Issue 2, 2007, Pages 226-247

ISO 9000: Integration rationales and organizational impacts

Author keywords

ISO 9000 series; Organizational effectiveness; Organizational performance; Quality management

Indexed keywords


EID: 33846674813     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570710720630     Document Type: Article
Times cited : (137)

References (72)
  • 1
    • 0034887839 scopus 로고    scopus 로고
    • The impact of ISO registration on New Zealand firms performance: A financial perspective
    • Aarts, F. (2001), "The impact of ISO registration on New Zealand firms performance: a financial perspective", The TQM Magazine, Vol. 13 No. 3, pp. 180-92.
    • (2001) The TQM Magazine , vol.13 , Issue.3 , pp. 180-92
    • Aarts, F.1
  • 2
    • 0001696034 scopus 로고
    • Managerial fad and fashion: The diffusion and rejection of innovations
    • Abrahamson, E. (1991), "Managerial fad and fashion: the diffusion and rejection of innovations", Academy of Management Review, Vol. 16 No. 3, pp. 586-612.
    • (1991) Academy of Management Review , vol.16 , Issue.3 , pp. 586-612
    • Abrahamson, E.1
  • 3
    • 22844456806 scopus 로고    scopus 로고
    • ISO 9000 certification in Indian industries: A survey
    • Acharya, U.H. and Ray, S. (2000), "ISO 9000 certification in Indian industries: a survey", Total Quality Management, Vol. 11 No. 3, pp. 261-6.
    • (2000) Total Quality Management , vol.11 , Issue.3 , pp. 261-6
    • Acharya, U.H.1    Ray, S.2
  • 6
    • 0035415994 scopus 로고    scopus 로고
    • An empirical comparison of statistical construct validation approaches
    • Ahire, S.L. and Devaray, S. (2001), "An empirical comparison of statistical construct validation approaches", IEEE Transactions on Engineering Management, Vol. 48 No. 3, pp. 319-29.
    • (2001) IEEE Transactions on Engineering Management , vol.48 , Issue.3 , pp. 319-29
    • Ahire, S.L.1    Devaray, S.2
  • 9
    • 0346070373 scopus 로고    scopus 로고
    • Saudi companies attitude toward ISO 9000 quality standards: An empirical examination
    • Bhuian, S.N. (1998), "Saudi companies attitude toward ISO 9000 quality standards: an empirical examination", International Journal of Commerce & Management, Vol. 8 No. 1, pp. 28-42.
    • (1998) International Journal of Commerce & Management , vol.8 , Issue.1 , pp. 28-42
    • Bhuian, S.N.1
  • 10
    • 16644376658 scopus 로고    scopus 로고
    • An investigation into issues related to the latest version of ISO 9000
    • Bhuiyan, N. and Alam, N. (2005), "An investigation into issues related to the latest version of ISO 9000", Total Quality Management and Business Excellence, Vol. 16 No. 2, pp. 199-213.
    • (2005) Total Quality Management and Business Excellence , vol.16 , Issue.2 , pp. 199-213
    • Bhuiyan, N.1    Alam, N.2
  • 11
    • 0942300506 scopus 로고    scopus 로고
    • ISO 9000, outside the iron cage
    • Boiral, O. (2003), "ISO 9000, outside the iron cage", Organization Science, Vol. 14 No. 6, pp. 720-37.
    • (2003) Organization Science , vol.14 , Issue.6 , pp. 720-37
    • Boiral, O.1
  • 12
    • 33745292385 scopus 로고    scopus 로고
    • The implementation and impact of ISO 9000 among small manufacturing enterprises
    • Briscoe, J.A., Fawcett, S.E. and Todd, R.H. (2005), "The implementation and impact of ISO 9000 among small manufacturing enterprises", Journal of Small Business Management, Vol. 43 No. 3, pp. 309-30.
    • (2005) Journal of Small Business Management , vol.43 , Issue.3 , pp. 309-30
    • Briscoe, J.A.1    Fawcett, S.E.2    Todd, R.H.3
  • 13
    • 79959193968 scopus 로고    scopus 로고
    • A typology of approaches to ISO certification and TQM
    • Brown, A. and van der Wiele, T. (1996), "A typology of approaches to ISO certification and TQM", Australian Journal of Management, Vol. 21 No. 1, pp. 57-73.
    • (1996) Australian Journal of Management , vol.21 , Issue.1 , pp. 57-73
    • Brown, A.1    Van Der Wiele, T.2
  • 15
    • 0442279661 scopus 로고    scopus 로고
    • Implementing the ISO 9000 standards in Turkey: A study of large companies' satisfaction with ISO 9000
    • Calisir, F., Bayraktar, C.A. and Beskese, B. (2001), "Implementing the ISO 9000 standards in Turkey: a study of large companies' satisfaction with ISO 9000", Total Quality Management, Vol. 12 No. 4, pp. 429-38.
    • (2001) Total Quality Management , vol.12 , Issue.4 , pp. 429-38
    • Calisir, F.1    Bayraktar, C.A.2    Beskese, B.3
  • 16
  • 17
    • 0000026910 scopus 로고
    • Effectiveness as paradox: Consensus and conflict in conceptions of organizational effectiveness
    • Cameron, K.S. (1986), "Effectiveness as paradox: consensus and conflict in conceptions of organizational effectiveness", Management Science, Vol. 32 No. 5, pp. 539-53.
    • (1986) Management Science , vol.32 , Issue.5 , pp. 539-53
    • Cameron, K.S.1
  • 20
    • 84986078588 scopus 로고    scopus 로고
    • Benefits of ISO 9000 implementation in Spanish industry
    • Casadesùs, M., Giménez, G. and Heras, I. (2001), "Benefits of ISO 9000 implementation in Spanish industry", European Business Review, Vol. 13 No. 6, pp. 327-36.
    • (2001) European Business Review , vol.13 , Issue.6 , pp. 327-36
    • Casadesùs, M.1    Giménez, G.2    Heras, I.3
  • 21
    • 12144277926 scopus 로고    scopus 로고
    • Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification
    • Chang, D.S. and Lo, L.K. (2005), "Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification", Total Quality Management, Vol. 16 No. 1, pp. 57-69.
    • (2005) Total Quality Management , vol.16 , Issue.1 , pp. 57-69
    • Chang, D.S.1    Lo, L.K.2
  • 22
    • 33846660432 scopus 로고    scopus 로고
    • A comparative study of quality management practices in Hong Kong and Shanghai manufacturing industries
    • Chin, K.S., Sun, H., Xu, Y. and Hua, H. (2002), "A comparative study of quality management practices in Hong Kong and Shanghai manufacturing industries", International Journal of Management, Vol. 19 No. 4, pp. 576-81.
    • (2002) International Journal of Management , vol.19 , Issue.4 , pp. 576-81
    • Chin, K.S.1    Sun, H.2    Xu, Y.3    Hua, H.4
  • 23
    • 0013466965 scopus 로고    scopus 로고
    • Aligning accountability and awareness for environmental performance in operations
    • Chinander, K.D. (2001), "Aligning accountability and awareness for environmental performance in operations", Production and Operation Management, Vol. 10 No. 3, pp. 276-91.
    • (2001) Production and Operation Management , vol.10 , Issue.3 , pp. 276-91
    • Chinander, K.D.1
  • 24
    • 33746796055 scopus 로고    scopus 로고
    • ISO 9000 as a tool for TQM: A Spanish case study
    • Costa, M. and Lorente, M. (2004), "ISO 9000 as a tool for TQM: a Spanish case study", The Quality Management Journal, Vol. 11 No. 4, pp. 20-30.
    • (2004) The Quality Management Journal , vol.11 , Issue.4 , pp. 20-30
    • Costa, M.1    Lorente, M.2
  • 25
    • 0032386081 scopus 로고    scopus 로고
    • It seems to fill my head with ideas: A few thoughts on postmodernism, TQM and BPR
    • De Cock, C. (1998), "It seems to fill my head with ideas: a few thoughts on postmodernism, TQM and BPR", Journal of Management Inquiry, Vol. 7 No. 2, pp. 144-53.
    • (1998) Journal of Management Inquiry , vol.7 , Issue.2 , pp. 144-53
    • De Cock, C.1
  • 26
    • 0000546005 scopus 로고    scopus 로고
    • Stakeholders and competitive advantage: The case of ISO 14001
    • Delmas, M. (2001), "Stakeholders and competitive advantage: the case of ISO 14001", Production and Operations Management, Vol. 10 No. 3, pp. 343-58.
    • (2001) Production and Operations Management , vol.10 , Issue.3 , pp. 343-58
    • Delmas, M.1
  • 27
    • 0000953669 scopus 로고
    • The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields
    • DiMaggio, P.J. and Powell, W.W. (1983), "The iron cage revisited: institutional isomorphism and collective rationality in organizational fields", American Sociological Review, Vol. 48, pp. 147-60.
    • (1983) American Sociological Review , vol.48 , pp. 147-60
    • Dimaggio, P.J.1    Powell, W.W.2
  • 28
    • 0442295628 scopus 로고    scopus 로고
    • Evaluating outcomes from ISO 9000 certified quality systems of Hong Kong constructors
    • Dissanayaka, S.M., Kumaraswamy, M.M., Karim, K. and Marosszeky, M. (2001), "Evaluating outcomes from ISO 9000 certified quality systems of Hong Kong constructors", Total Quality Management, Vol. 12 No. 1, pp. 29-40.
    • (2001) Total Quality Management , vol.12 , Issue.1 , pp. 29-40
    • Dissanayaka, S.M.1    Kumaraswamy, M.M.2    Karim, K.3    Marosszeky, M.4
  • 29
    • 0141988749 scopus 로고    scopus 로고
    • The case for ISO 9000
    • Douglas, A., Coleman, S. and Oddy, R. (2003), "The case for ISO 9000", The TQM Magazine, Vol. 15 No. 5, pp. 316-24.
    • (2003) The TQM Magazine , vol.15 , Issue.5 , pp. 316-24
    • Douglas, A.1    Coleman, S.2    Oddy, R.3
  • 30
    • 0033437218 scopus 로고    scopus 로고
    • Maximizing the benefits of ISO 9000 imple-mentation
    • Douglas, A., Kirk, D., Brennan, C. and Ingram, A. (1999), "Maximizing the benefits of ISO 9000 imple-mentation", Total Quality Management, Vol. 10 No. 4, pp. 507-13.
    • (1999) Total Quality Management , vol.10 , Issue.4 , pp. 507-13
    • Douglas, A.1    Kirk, D.2    Brennan, C.3    Ingram, A.4
  • 36
    • 0034889260 scopus 로고    scopus 로고
    • Experiences from implementing ISO 9000 in small enterprises - A study of Swedish organisations
    • Gustafsson, R., Klefsjö, B., Berggren, E. and Wellemets, U.G. (2001), "Experiences from implementing ISO 9000 in small enterprises - a study of Swedish organisations", The TQM Magazine, Vol. 13 No. 4, pp. 232-46.
    • (2001) The TQM Magazine , vol.13 , Issue.4 , pp. 232-46
    • Gustafsson, R.1    Klefsjö, B.2    Berggren, E.3    Wellemets, U.G.4
  • 38
    • 9944249492 scopus 로고    scopus 로고
    • Doing things right: Effectiveness in local nonprofit organizations, a panel study
    • Herman, R.D. and Renz, D.O. (2004), "Doing things right: effectiveness in local nonprofit organizations, a panel study", Public Administration Review, Vol. 64 No. 6, pp. 694-704.
    • (2004) Public Administration Review , vol.64 , Issue.6 , pp. 694-704
    • Herman, R.D.1    Renz, D.O.2
  • 39
    • 1542736219 scopus 로고    scopus 로고
    • A study of ISO 9000. Process, motivation and performance
    • Huarng, F., Horng, C. and Chen, C. (1999), "A study of ISO 9000. Process, motivation and performance", Total Quality Management, Vol. 10 No. 7, pp. 1009-25.
    • (1999) Total Quality Management , vol.10 , Issue.7 , pp. 1009-25
    • Huarng, F.1    Horng, C.2    Chen, C.3
  • 41
    • 1542526187 scopus 로고    scopus 로고
    • The state of quality management in the Irish manufacturing industry
    • Ismail, M.Y. and Hashmi, M.S.J. (1999), "The state of quality management in the Irish manufacturing industry", Total Quality Management, Vol. 10 No. 6, pp. 853-62.
    • (1999) Total Quality Management , vol.10 , Issue.6 , pp. 853-62
    • Ismail, M.Y.1    Hashmi, M.S.J.2
  • 42
    • 2542463229 scopus 로고    scopus 로고
    • Perceptual measures of performance: Fact or fiction?
    • Ketokivi, M.A. and Schroeder, R.G. (2004), "Perceptual measures of performance: fact or fiction?", Journal of Operations Management, Vol. 22, pp. 247-64.
    • (2004) Journal of Operations Management , vol.22 , pp. 247-64
    • Ketokivi, M.A.1    Schroeder, R.G.2
  • 43
    • 0036003228 scopus 로고    scopus 로고
    • Adoption of an organizational practice by subsidiaries of multinational corporations: Institutional and relational effects
    • Kostova, T. and Roth, K. (2002), "Adoption of an organizational practice by subsidiaries of multinational corporations: institutional and relational effects", Academy of Management Journal, Vol. 43 No. 1, pp. 215-33.
    • (2002) Academy of Management Journal , vol.43 , Issue.1 , pp. 215-33
    • Kostova, T.1    Roth, K.2
  • 44
    • 0007671226 scopus 로고    scopus 로고
    • An empirical examination of ISO 9000-registered companies in New Zeland
    • Lee, K.S. and Palmer, E. (1999), "An empirical examination of ISO 9000-registered companies in New Zeland", Total Quality Management, Vol. 10 No. 6, pp. 887-99.
    • (1999) Total Quality Management , vol.10 , Issue.6 , pp. 887-99
    • Lee, K.S.1    Palmer, E.2
  • 46
    • 0000057597 scopus 로고
    • Institutional organizations: Formal structure as myth and ceremony
    • Meyer, J.W. and Rowan, B. (1977), "Institutional organizations: formal structure as myth and ceremony", American Journal of Sociology, Vol. 83 No. 2, pp. 340-63.
    • (1977) American Journal of Sociology , vol.83 , Issue.2 , pp. 340-63
    • Meyer, J.W.1    Rowan, B.2
  • 48
    • 2142797033 scopus 로고    scopus 로고
    • Evaluating nonresponse error in mail surveys
    • Groves, R.M. Dillman, D.A. Eltinge, J.L. Little, R.J.A. Wiley New York, NY
    • Moore, D.L. and Tarnai, J. (2002), "Evaluating nonresponse error in mail surveys", in Groves, R.M., Dillman, D.A., Eltinge, J.L. and Little, R.J.A. (Eds), Survey Nonresponse, Wiley, New York, NY, pp. 197-211.
    • (2002) Survey Nonresponse , pp. 197-211
    • Moore, D.L.1    Tarnai, J.2
  • 49
    • 27644462951 scopus 로고    scopus 로고
    • Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000
    • Naveh, E. and Marcus, A. (2005), "Achieving competitive advantage through implementing a replicable management standard: installing and using ISO 9000", Journal of Operations Management, Vol. 24 No. 1, pp. 1-26.
    • (2005) Journal of Operations Management , vol.24 , Issue.1 , pp. 1-26
    • Naveh, E.1    Marcus, A.2
  • 51
    • 0036391032 scopus 로고    scopus 로고
    • The state of ISO 9000 certification: A study of Swedish organizations
    • Poksinska, B., Dahlgaard, J. and Antoni, M. (2002), "The state of ISO 9000 certification: a study of Swedish organizations", The TQM Magazine, Vol. 14 No. 5, pp. 297-306.
    • (2002) The TQM Magazine , vol.14 , Issue.5 , pp. 297-306
    • Poksinska, B.1    Dahlgaard, J.2    Antoni, M.3
  • 52
    • 0036394255 scopus 로고    scopus 로고
    • Impact of ISO 9000 certification on quality management practices: A comparative study
    • Quazi, H.A., Hong, C.W. and Meng, C.T. (2002), "Impact of ISO 9000 certification on quality management practices: a comparative study", Total Quality Management, Vol. 13 No. 1, pp. 53-67.
    • (2002) Total Quality Management , vol.13 , Issue.1 , pp. 53-67
    • Quazi, H.A.1    Hong, C.W.2    Meng, C.T.3
  • 53
    • 16644384851 scopus 로고    scopus 로고
    • Benefits of the ISO 9000: 1994 system: Some considerations to reinforce competitive advantage
    • Santos, L. and Escanciano, C. (2002), "Benefits of the ISO 9000: 1994 system: some considerations to reinforce competitive advantage", The International Journal of Quality & Reliability Management, Vol. 19 No. 3, pp. 321-44.
    • (2002) The International Journal of Quality & Reliability Management , vol.19 , Issue.3 , pp. 321-44
    • Santos, L.1    Escanciano, C.2
  • 54
    • 0002468958 scopus 로고
    • Using subjective evaluations of organizational performance in small business research
    • Sapienza, H.J., Smith, K.G. and Gannon, M.J. (1988), "Using subjective evaluations of organizational performance in small business research", American Journal of Small Business, Vol. 12, pp. 43-53.
    • (1988) American Journal of Small Business , vol.12 , pp. 43-53
    • Sapienza, H.J.1    Smith, K.G.2    Gannon, M.J.3
  • 56
    • 0030306367 scopus 로고    scopus 로고
    • Institutionalism old and new
    • Selznick, P. (1996), "Institutionalism old and new", Administrative Science Quarterly, Vol. 41 No. 2, pp. 270-7.
    • (1996) Administrative Science Quarterly , vol.41 , Issue.2 , pp. 270-7
    • Selznick, P.1
  • 57
    • 0000026450 scopus 로고    scopus 로고
    • The relationship between ISO 9000 and business performance: Does registration really matter?
    • Simmons, B.L. and White, M.A. (1999), "The relationship between ISO 9000 and business performance: does registration really matter?", Journal of Managerial Issues, Vol. 11 No. 3, pp. 330-43.
    • (1999) Journal of Managerial Issues , vol.11 , Issue.3 , pp. 330-43
    • Simmons, B.L.1    White, M.A.2
  • 60
    • 1142284256 scopus 로고    scopus 로고
    • Diffusion and contribution of total quality management: An empirical study in Norway
    • Sun, H. (1999), "Diffusion and contribution of total quality management: an empirical study in Norway", Total Quality Management, Vol. 10 No. 6, pp. 901-14.
    • (1999) Total Quality Management , vol.10 , Issue.6 , pp. 901-14
    • Sun, H.1
  • 61
    • 1542678077 scopus 로고    scopus 로고
    • ISO 9000: The answer for total quality management implementation? the Malaysian case
    • Tan, L.P. and Sia, G.L. (2001), "ISO 9000: the answer for total quality management implementation? The Malaysian case", Total Quality Management, Vol. 12 No. 2, pp. 223-9.
    • (2001) Total Quality Management , vol.12 , Issue.2 , pp. 223-9
    • Tan, L.P.1    Sia, G.L.2
  • 62
    • 0036710975 scopus 로고    scopus 로고
    • Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000
    • Tsekouras, K., Dimara, E. and Skuras, D. (2002), "Adoption of a quality assurance scheme and its effect on firm performance: a study of Greek firms implementing ISO 9000", Total Quality Management, Vol. 13 No. 6, pp. 827-41.
    • (2002) Total Quality Management , vol.13 , Issue.6 , pp. 827-41
    • Tsekouras, K.1    Dimara, E.2    Skuras, D.3
  • 63
    • 84936824148 scopus 로고
    • Multiple-constituency model of effectiveness: An empirical examination at the human resource subunit level
    • Tsui, A.S. (1990), "Multiple-constituency model of effectiveness: an empirical examination at the human resource subunit level", Administrative Science Quarterly, Vol. 35, pp. 458-83.
    • (1990) Administrative Science Quarterly , vol.35 , pp. 458-83
    • Tsui, A.S.1
  • 65
    • 0040970605 scopus 로고    scopus 로고
    • The production of distrust by means of producing trust
    • Walgenbach, P. (2001), "The production of distrust by means of producing trust", Organization Studies, Vol. 22 No. 4, pp. 693-714.
    • (2001) Organization Studies , vol.22 , Issue.4 , pp. 693-714
    • Walgenbach, P.1
  • 67
    • 1142292338 scopus 로고    scopus 로고
    • An examination of the economic benefits of ISO 9000 and the Baldrige award
    • Wilson, J.P., Walsh, M.A. and Needy, K.L. (2003), "An examination of the economic benefits of ISO 9000 and the Baldrige award", Engineering Management Journal, Vol. 15 No. 4, pp. 3-10.
    • (2003) Engineering Management Journal , vol.15 , Issue.4 , pp. 3-10
    • Wilson, J.P.1    Walsh, M.A.2    Needy, K.L.3
  • 68
    • 0001491407 scopus 로고    scopus 로고
    • Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?
    • Withers, B. and Ebrahinpour, M. (2000), "Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?", European Management Journal, Vol. 18 No. 4, pp. 431-43.
    • (2000) European Management Journal , vol.18 , Issue.4 , pp. 431-43
    • Withers, B.1    Ebrahinpour, M.2
  • 69
    • 0242301533 scopus 로고    scopus 로고
    • Senior executives' perspectives and ISO 9000 effectiveness: An empirical research
    • Yeung, C.L., Lee, T.S. and Chan, L.Y. (2003), "Senior executives' perspectives and ISO 9000 effectiveness: an empirical research", International Journal of Production Research, Vol. 41 No. 3, pp. 545-69.
    • (2003) International Journal of Production Research , vol.41 , Issue.3 , pp. 545-69
    • Yeung, C.L.1    Lee, T.S.2    Chan, L.Y.3
  • 70
    • 0001233058 scopus 로고
    • A comparison of multiple constituency models of organizational effectiveness
    • Zammuto, R. (1984), "A comparison of multiple constituency models of organizational effectiveness", Academy of Management Review, Vol. 9 No. 4, pp. 606-19.
    • (1984) Academy of Management Review , vol.9 , Issue.4 , pp. 606-19
    • Zammuto, R.1
  • 71
    • 0032220665 scopus 로고    scopus 로고
    • The rhetoric and reality of total quality management
    • Zbaracki, M.J. (1998), "The rhetoric and reality of total quality management", Administrative Science Quarterly, Vol. 43 No. 3, pp. 602-36.
    • (1998) Administrative Science Quarterly , vol.43 , Issue.3 , pp. 602-36
    • Zbaracki, M.J.1
  • 72
    • 33845730361 scopus 로고    scopus 로고
    • Organizational effectiveness: An exploratory study examining human resource managers' evaluations
    • Zellars, K.L. and Fiorito, J. (1999), "Organizational effectiveness: an exploratory study examining human resource managers' evaluations", Journal of Managerial Issues, Vol. 11 No. 1, pp. 37-55.
    • (1999) Journal of Managerial Issues , vol.11 , Issue.1 , pp. 37-55
    • Zellars, K.L.1    Fiorito, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.