Factors affecting service companies' satisfaction with ISO 9000

Managing Service Quality

Volumn 17, Issue 5, 2007, Pages 579-593

  Calisir, Fethi ^a  

^a ISTANBUL TECHNICAL UNIVERSITY   (Turkey)

Author keywords

ISO 9000 series; Managers; Service industries

Indexed keywords

EID: 34548613117     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710817370     Document Type: Article

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