메뉴 건너뛰기




Volumn 18, Issue 4, 2006, Pages 350-358

Does quality impact on hotel performance?

Author keywords

Business performance; Hotels; Quality standards; Quality systems; Spain

Indexed keywords


EID: 33745154184     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110610665357     Document Type: Article
Times cited : (58)

References (37)
  • 4
    • 8744260402 scopus 로고    scopus 로고
    • La calidad como factor de competitividad en turismo: Análisis del caso espaol
    • Camisón, C. (1996), "La calidad como factor de competitividad en turismo: análisis del caso espaol", Información Comercial Espaola, Vol. 749, pp. 99-122.
    • (1996) Información Comercial Espaola , vol.749 , pp. 99-122
    • Camisón, C.1
  • 6
    • 33745177483 scopus 로고    scopus 로고
    • La norma ISO 9000: Beneficios de su introducción en las empresas espaolas. un estudio empírico
    • Casadesús, M. and Heras, I. (2001), "La norma ISO 9000: beneficios de su introducción en las empresas espaolas. Un estudio empírico", Revista Europea de Dirección y Economía de la Empresa, Vol. 10 No. 1, pp. 55-68.
    • (2001) Revista Europea de Dirección y Economía de la Empresa , vol.10 , Issue.1 , pp. 55-68
    • Casadesús, M.1    Heras, I.2
  • 9
    • 84986134453 scopus 로고    scopus 로고
    • The Portuguese tourism sector: Key challenges for human resources management
    • Costa, J. (2004), "The Portuguese tourism sector: key challenges for human resources management", International Journal of Contemporary Hospitality Management, Vol. 16 No. 7, pp. 402-7.
    • (2004) International Journal of Contemporary Hospitality Management , vol.16 , Issue.7 , pp. 402-7
    • Costa, J.1
  • 10
    • 0037362324 scopus 로고    scopus 로고
    • Service quality in Cretan accommodations: Marketing strategies for the UK holiday market
    • Ekinci, Y., Prokopaki, P. and Cobanoglu, C. (2003), "Service quality in Cretan accommodations: marketing strategies for the UK holiday market", International Journal of Hospitality Management, Vol. 22, pp. 47-66.
    • (2003) International Journal of Hospitality Management , vol.22 , pp. 47-66
    • Ekinci, Y.1    Prokopaki, P.2    Cobanoglu, C.3
  • 11
    • 0021484181 scopus 로고
    • What does 'product quality' really mean?
    • Garvin, D.A. (1984), "What does 'product quality' really mean?", Sloan Management Review, Vol. 26 No. 1, pp. 25-43.
    • (1984) Sloan Management Review , vol.26 , Issue.1 , pp. 25-43
    • Garvin, D.A.1
  • 12
    • 0013218348 scopus 로고    scopus 로고
    • TQM implementation: An empirical examination and proposed generic model
    • Ghobadian, A. and Gallear, D. (2001), "TQM implementation: an empirical examination and proposed generic model", Omega, Vol. 29 No. 4, pp. 343-59.
    • (2001) Omega , vol.29 , Issue.4 , pp. 343-59
    • Ghobadian, A.1    Gallear, D.2
  • 15
    • 0347088245 scopus 로고
    • The developing role of quality in the hospitality industry
    • Olsen, M. Teare, R. Gummesson, E. Castell London
    • Johns, N. (1995), "The developing role of quality in the hospitality industry", in Olsen, M., Teare, R. and Gummesson, E. (Eds), Service Quality in Hospitality Organizations, Castell, London, pp. 9-26.
    • (1995) Service Quality in Hospitality Organizations , pp. 9-26
    • Johns, N.1
  • 16
    • 84887276441 scopus 로고    scopus 로고
    • ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received
    • Jones, R., Arndt, G. and Kustin, R. (1997), "ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received", International Journal of Quality & Reliability Management, Vol. 14 No. 7, pp. 650-60.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.7 , pp. 650-60
    • Jones, R.1    Arndt, G.2    Kustin, R.3
  • 17
    • 0032092502 scopus 로고    scopus 로고
    • ISO 9000: International quality standards
    • Joubert, B. (1998), "ISO 9000: international quality standards", Production and Inventory Management Journal, Vol. 39 No. 2, pp. 60-5.
    • (1998) Production and Inventory Management Journal , vol.39 , Issue.2 , pp. 60-5
    • Joubert, B.1
  • 18
    • 0442295227 scopus 로고    scopus 로고
    • An innovative approach to make ISO 9000 standards more effective
    • Kanji, G.K. (1998), "An innovative approach to make ISO 9000 standards more effective", Total Quality Management, Vol. 9 No. 1, pp. 67-78.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 67-78
    • Kanji, G.K.1
  • 19
    • 0038818931 scopus 로고    scopus 로고
    • The relationship between total quality management practices and their effects on firm performance
    • Kaynak, H. (2003), "The relationship between total quality management practices and their effects on firm performance", Journal of Operations Management, Vol. 21 No. 4, pp. 405-35.
    • (2003) Journal of Operations Management , vol.21 , Issue.4 , pp. 405-35
    • Kaynak, H.1
  • 20
    • 0036888151 scopus 로고    scopus 로고
    • Antecedents and consequences of relationship quality in hotel industry
    • Kim, W.G. and Cha, Y. (2002), "Antecedents and consequences of relationship quality in hotel industry", International Journal of Hospitality Management, Vol. 21, pp. 321-38.
    • (2002) International Journal of Hospitality Management , vol.21 , pp. 321-38
    • Kim, W.G.1    Cha, Y.2
  • 21
    • 0011126032 scopus 로고    scopus 로고
    • Effects of relationship marketing on repeat purchase and word of mouth
    • Kim, W.G., Han, J.S. and Lee, E. (2001), "Effects of relationship marketing on repeat purchase and word of mouth", Journal of Hospitality & Tourism Research, Vol. 25 No. 3, pp. 272-88.
    • (2001) Journal of Hospitality & Tourism Research , vol.25 , Issue.3 , pp. 272-88
    • Kim, W.G.1    Han, J.S.2    Lee, E.3
  • 23
    • 0000538909 scopus 로고    scopus 로고
    • The development of ISO 9000 certification and the future of quality management: A survey of certification firms in Hong Kong
    • Lee, T.Y. (1998), "The development of ISO 9000 certification and the future of quality management: a survey of certification firms in Hong Kong", International Journal of Quality & Reliability Management, Vol. 15 No. 2, pp. 162-77.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.2 , pp. 162-77
    • Lee, T.Y.1
  • 25
    • 0010697867 scopus 로고    scopus 로고
    • Quality certification in the hospitality industry: Analyzing the benefits of ISO 9000
    • Nield, K. and Kozak, M. (1999), "Quality certification in the hospitality industry: analyzing the benefits of ISO 9000", Cornell Hotel and Restaurant Administration Quarterly, Vol. 40 No. 2, pp. 40-5.
    • (1999) Cornell Hotel and Restaurant Administration Quarterly , vol.40 , Issue.2 , pp. 40-5
    • Nield, K.1    Kozak, M.2
  • 26
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: A holistic perspective
    • Oh, H. (1999), "Service quality, customer satisfaction, and customer value: a holistic perspective", International Journal of Hospitality Management, Vol. 18 No. 1, pp. 67-82.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 28
    • 84989040364 scopus 로고
    • Total quality management as a competitive advantage, a review and empirical study
    • Powell, T.C. (1995), "Total quality management as a competitive advantage, a review and empirical study", Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
    • (1995) Strategic Management Journal , vol.16 , Issue.1 , pp. 15-37
    • Powell, T.C.1
  • 29
    • 84887294691 scopus 로고    scopus 로고
    • A journey toward total quality management through ISO 9000 certification - A study on small and medium-sized enterprises in Singapore
    • Quazi, H.A. and Padibjo, S.R. (1998), "A journey toward total quality management through ISO 9000 certification - a study on small and medium-sized enterprises in Singapore", International Journal of Quality & Reliability Management, Vol. 15 No. 5, pp. 489-508.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.5 , pp. 489-508
    • Quazi, H.A.1    Padibjo, S.R.2
  • 30
    • 0030530697 scopus 로고    scopus 로고
    • Beyond process: TQM content and firm performance
    • Reed, R., Lemak, D.J. and Montgomery, J.C. (1996), "Beyond process: TQM content and firm performance", Academy of Management Review, Vol. 21 No. 1, pp. 173-202.
    • (1996) Academy of Management Review , vol.21 , Issue.1 , pp. 173-202
    • Reed, R.1    Lemak, D.J.2    Montgomery, J.C.3
  • 32
    • 85107982221 scopus 로고
    • Return on quality (ROQ): Making service quality financially accountable
    • Rust, R.T., Zahorik, A.J. and Keiningham, T.L. (1995), "Return on quality (ROQ): making service quality financially accountable", Journal of Marketing, Vol. 59 No. 2, pp. 58-70.
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 58-70
    • Rust, R.T.1    Zahorik, A.J.2    Keiningham, T.L.3
  • 33
    • 0032632415 scopus 로고    scopus 로고
    • The relationship between total quality management practices and operational performance
    • Samson, D. and Terziovski, M. (1999), "The relationship between total quality management practices and operational performance", Journal of Operations Management, Vol. 17 No. 4, pp. 393-409.
    • (1999) Journal of Operations Management , vol.17 , Issue.4 , pp. 393-409
    • Samson, D.1    Terziovski, M.2
  • 35
    • 33745169513 scopus 로고    scopus 로고
    • Secretaría de Estado de Comercio y Turismo, Ministerio de Economía Madrid
    • Turespaa (2004), Guía Oficial de Hoteles de Espaa 2004, Secretaría de Estado de Comercio y Turismo, Ministerio de Economía, Madrid.
    • (2004) Guía Oficial de Hoteles de Espaa 2004
    • Turespaa1
  • 36
    • 3042715106 scopus 로고    scopus 로고
    • available at: www.world-tourism.org/marketresearch/facts/highlights/ Highlights.pdf
    • WTO (2003), "Tourism highlights", available at: www.world-tourism.org/marketresearch/facts/highlights/Highlights.pdf.
    • (2003) Tourism Highlights


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.