The effect of management commitment to service quality on job embeddedness and performance outcomes

Journal of Business Economics and Management

Volumn 13, Issue 4, 2012, Pages 614-636

  Karatepe, Osman M ^a   Karadas, Georgiana ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

commitment to service quality; extra role customer service; job embeddedness; Romania; service recovery performance

Indexed keywords

EID: 84866692940     PISSN: 16111699     EISSN: 20294433     Source Type: Journal    
DOI: 10.3846/16111699.2011.620159     Document Type: Article

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