Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout

International Journal of Service Industry Management

Volumn 19, Issue 5, 2008, Pages 575-595

  Yagil, Dana ^a   Luria, Gil ^a   Gal, Iddo ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Customer service management; Stress

Indexed keywords

EID: 54849421787     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810903479     Document Type: Article

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