Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey

Tourism Review

Volumn 65, Issue 3, 2010, Pages 70-83

  Yavas, Ugur ^a   Babakus, Emin ^a   Karatepe, Osman M ^b  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

^b School of Tourism and Hospitality Management   (Turkey)

Author keywords

Business support services; Employees; Hotels; Personality; Turkey

Indexed keywords

EID: 84993074051     PISSN: 16605373     EISSN: 17598451     Source Type: Journal    
DOI: 10.1108/16605371011083530     Document Type: Article

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