Customer complaints and organizational responses: A study of hotel guests in northern cyprus

Journal of Hospitality and Leisure Marketing

Volumn 11, Issue 2-3, 2004, Pages 31-46

  Yavas, Ugur ^a   Karatepe, Osman M ^b   Babakus, Emin ^c   Avci, Turgay ^b  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

^b EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

^c UNIVERSITY OF MEMPHIS   (United States)

Author keywords

Hospitality industry; Marketing strategies; Northern Cyprus; Service recovery; Survey

Indexed keywords

EID: 85023534152     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v11n02_04     Document Type: Article

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