메뉴 건너뛰기




Volumn 2, Issue 2, 2004, Pages 75-92

The development of an instrument to address the negative perception of hospitality jobs: A pilot study

Author keywords

Hospitality; Job satisfaction; Job esteem; Self esteem; Turnover

Indexed keywords


EID: 70450098060     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v02n02_05     Document Type: Article
Times cited : (5)

References (39)
  • 1
    • 0001285746 scopus 로고
    • The ego in contemporary psychology
    • Allport, G. W. (1943). The ego in contemporary psychology. Psychological Review, 50,451-476.
    • (1943) Psychological Review , vol.50 , pp. 451-476
    • Allport, G.W.1
  • 2
    • 84873016141 scopus 로고
    • Job satisfaction
    • N. Nicholson (Ed.), Cambridge, MA: Blackwell Publishers
    • Arvey, R. D. (1995). Job satisfaction. In N. Nicholson (Ed.), Encyclopedia dictionary of organizational behavior (pp. 272-274). Cambridge, MA: Blackwell Publishers.
    • (1995) Encyclopedia Dictionary of Organizational Behavior , pp. 272-274
    • Arvey, R.D.1
  • 4
    • 0442270578 scopus 로고    scopus 로고
    • Employee job perceptions: A comparison of Scottish and Australian fast food units
    • Barron, P., and Maxwell, G. (1998). Employee job perceptions: A comparison of Scottish and Australian fast food units. Australian Journal of Hospitality Management, 5 (1), 33-41.
    • (1998) Australian Journal of Hospitality Management , vol.5 , Issue.1 , pp. 33-41
    • Barron, P.1    Maxwell, G.2
  • 5
    • 0002088736 scopus 로고
    • The case against job satisfaction
    • Bassett, G. (1994). The case against job satisfaction. Business Horizons, 37 (3), 61-68.
    • (1994) Business Horizons , vol.37 , Issue.3 , pp. 61-68
    • Bassett, G.1
  • 6
    • 0002945523 scopus 로고
    • Empowering service employees: What, why, how, and when
    • Bowen, D. E., and Lawler, E. E. (1995). Empowering service employees: What, why, how, and when. Sloan Management Review, 36, 73-84.
    • (1995) Sloan Management Review , vol.36 , pp. 73-84
    • Bowen, D.E.1    Lawler, E.E.2
  • 7
    • 0036344818 scopus 로고    scopus 로고
    • A theory of self-esteem
    • Cast, A. D., and Burke, P. J. (2002). A theory of self-esteem. Social Forces, 80 (3), 1041-68.
    • (2002) Social Forces , vol.80 , Issue.3 , pp. 1041-1068
    • Cast, A.D.1    Burke, P.J.2
  • 8
    • 0030998636 scopus 로고    scopus 로고
    • The x-er files: They’re young, techno-hip job hoppers. And maybe the perfect health care workers
    • Corbo, S. A. (1997). The x-er files: They’re young, techno-hip job hoppers. And maybe the perfect health care workers. Hospitals and Health Networks, 71, 58-63.
    • (1997) Hospitals and Health Networks , vol.71 , pp. 58-63
    • Corbo, S.A.1
  • 9
    • 0141798615 scopus 로고    scopus 로고
    • Developing an instrument for measuring attitudes toward and perceptions of workplace diversity: An initial report
    • De Meause, K. P., and Hostager, T. J. (2001). Developing an instrument for measuring attitudes toward and perceptions of workplace diversity: An initial report. Human Resource Development Quarterly, 12 (1), 33-52.
    • (2001) Human Resource Development Quarterly , vol.12 , Issue.1 , pp. 33-52
    • De Meause, K.P.1    Hostager, T.J.2
  • 10
    • 0004246909 scopus 로고
    • J. A. Spaulding and G. Simposon, TransNew York: Free PressOriginal work published 1897
    • Durkheim, E. (1951). Suicide (J. A. Spaulding and G. Simposon, Trans.). New York: Free Press (Original work published 1897).
    • (1951) Suicide
    • Durkheim, E.1
  • 11
    • 84928454987 scopus 로고
    • Predicting Protestant work ethic beliefs
    • Furnham, A. (1987). Predicting Protestant work ethic beliefs. European Journal of Personality, 1, 93-106.
    • (1987) European Journal of Personality , vol.1 , pp. 93-106
    • Furnham, A.1
  • 19
    • 84928833405 scopus 로고
    • Organizational structure, context, and climate: Their relationships to job satisfaction at three managerial levels
    • Kline, J. B. and Boyd, J. E. (1991). Organizational structure, context, and climate: Their relationships to job satisfaction at three managerial levels. Journal of General Psychology, 118 (4), 305-316.
    • (1991) Journal of General Psychology , vol.118 , Issue.4 , pp. 305-316
    • Kline, J.B.1    Boyd, J.E.2
  • 20
    • 0003065273 scopus 로고
    • The definition and measurement of job involvement
    • Lodahl, T. M., and Kejner, M. (1965). The definition and measurement of job involvement. Journal of Applied Psychology, 49, 24-33.
    • (1965) Journal of Applied Psychology , vol.49 , pp. 24-33
    • Lodahl, T.M.1    Kejner, M.2
  • 22
    • 21344496213 scopus 로고
    • Relations between global and specific domains of self: The importance of individual importance, certainty, and ideals
    • Marsh, H. W. (1993). Relations between global and specific domains of self: The importance of individual importance, certainty, and ideals. Journal of Personality and Social Psychology, 65, 975-992.
    • (1993) Journal of Personality and Social Psychology , vol.65 , pp. 975-992
    • Marsh, H.W.1
  • 23
    • 0008948830 scopus 로고    scopus 로고
    • Towards a new definition of the employment relationship
    • Muckenberger, U. (1996). Towards a new definition of the employment relationship. International Labour Review, 135, 683-713.
    • (1996) International Labour Review , vol.135 , pp. 683-713
    • Muckenberger, U.1
  • 24
    • 0003520189 scopus 로고
    • New York: Teachers College, Columbia University
    • Mueller, D. J. (1986). Measuring social attitudes. New York: Teachers College, Columbia University.
    • (1986) Measuring Social Attitudes
    • Mueller, D.J.1
  • 25
    • 0001383971 scopus 로고
    • Organization-based self-esteem: Construct definition, measurement, and validation
    • Pierce, J. L., Gardner, D. G., Cummings, L. L., and Dunham, R. B. (1989). Organization-based self-esteem: Construct definition, measurement, and validation. Academy of Management Journal, 32, 622-648.
    • (1989) Academy of Management Journal , vol.32 , pp. 622-648
    • Pierce, J.L.1    Gardner, D.G.2    Cummings, L.L.3    Dunham, R.B.4
  • 27
    • 84991184541 scopus 로고
    • Poor personnel management in the hotel and catering industry: Does it matter?
    • Price, L. (1994). Poor personnel management in the hotel and catering industry: Does it matter? Human Resource Management Journal, 4 (4), 44-61.
    • (1994) Human Resource Management Journal , vol.4 , Issue.4 , pp. 44-61
    • Price, L.1
  • 28
    • 0006002006 scopus 로고
    • A critical evaluation of a measure of job involvement: The use of the Lodahl and Kejner (1965) scale with salespeople
    • Ramsey, R., Lassk, F. G., and Marshall, G. W. (1995). A critical evaluation of a measure of job involvement: The use of the Lodahl and Kejner (1965) scale with salespeople. The Journal of Personal Selling and Sales Management, 15 (3), 65-74.
    • (1995) The Journal of Personal Selling and Sales Management , vol.15 , Issue.3 , pp. 65-74
    • Ramsey, R.1    Lassk, F.G.2    Marshall, G.W.3
  • 30
    • 0001240079 scopus 로고
    • Job involvement: Concepts and measurements
    • Saleh, S. D., and Hosek, J. (1976). Job involvement: Concepts and measurements. Academy of Management Journal, 19,213-223.
    • (1976) Academy of Management Journal , vol.19 , pp. 213-223
    • Saleh, S.D.1    Hosek, J.2
  • 31
    • 21844498106 scopus 로고
    • Employee attitudes and customer satisfaction: Making theoretical and empirical connections
    • Schmit, M. J. and Allscheid, S. P. (1995). Employee attitudes and customer satisfaction: Making theoretical and empirical connections. Personal Psychology, 48 (3), 521-536.
    • (1995) Personal Psychology , vol.48 , Issue.3 , pp. 521-536
    • Schmit, M.J.1    Allscheid, S.P.2
  • 32
    • 0003070955 scopus 로고
    • In pursuit of happiness: Why study general job satisfaction?
    • Cranny, C. J., Smith, P. C. and Stone, E. F. (Eds.), New York, NY: Lexington
    • Smith, P. C. (1992). In pursuit of happiness: Why study general job satisfaction? In Cranny, C. J., Smith, P. C. and Stone, E. F. (Eds.), Job satisfaction: How people feel about theirjobs and how it affects their performance. New York, NY: Lexington.
    • (1992) Job Satisfaction: How People Feel about Theirjobs and How It Affects Their Performance
    • Smith, P.C.1
  • 33
    • 0003751412 scopus 로고    scopus 로고
    • Thousand Oaks, CA: Sage Publications
    • Spector, P. E. (1997). Job Satisfaction. Thousand Oaks, CA: Sage Publications.
    • (1997) Job Satisfaction
    • Spector, P.E.1
  • 34
    • 80052183949 scopus 로고    scopus 로고
    • The christian humanization of work: Job satisfaction in the hospitality industry
    • Spillane, J. J. (2001). The christian humanization of work: Job satisfaction in the hospitality industry. Review of Business, 22 (3), 16-23.
    • (2001) Review of Business , vol.22 , Issue.3 , pp. 16-23
    • Spillane, J.J.1
  • 35
    • 0000870380 scopus 로고
    • Social integration and certain corollaries: An exploratory study
    • Srole, L. (1956). Social integration and certain corollaries: An exploratory study. American Sociological Review, 709-716.
    • (1956) American Sociological Review , pp. 709-716
    • Srole, L.1
  • 36
    • 0000037648 scopus 로고
    • Employee self-esteem: A review of the literature
    • Tharenou, P. (1979). Employee self-esteem: A review of the literature. Journal of Vocational Behavior, 15, 316-346.
    • (1979) Journal of Vocational Behavior , vol.15 , pp. 316-346
    • Tharenou, P.1
  • 37
    • 85015319247 scopus 로고    scopus 로고
    • The influence of individual characteristics and the work environment on varying levels of training outcomes
    • Tracye, J. B., Hinkin, T. R., Tannenbaum, S., and Mathieu, John E. (2001). The influence of individual characteristics and the work environment on varying levels of training outcomes. Human Resource Development Quarterly, 12 (1), 5-23.
    • (2001) Human Resource Development Quarterly , vol.12 , Issue.1 , pp. 5-23
    • Tracye, J.B.1    Hinkin, T.R.2    Tannenbaum, S.3    Mathieu, J.E.4
  • 38
    • 34249968303 scopus 로고
    • An instrument to measure adherence to the Protestant ethic and contemporary work values
    • Wayne, F. S. (1989). An instrument to measure adherence to the Protestant ethic and contemporary work values. Journal of Business Ethics, 8, 793-804.
    • (1989) Journal of Business Ethics , vol.8 , pp. 793-804
    • Wayne, F.S.1
  • 39
    • 84986019060 scopus 로고    scopus 로고
    • Managerial attitudes towards work activities in the hospitality and service industries
    • Waryszak, R., and King, B. (2001). Managerial attitudes towards work activities in the hospitality and service industries. International Journal of Contemporary Hospitality Management, 13 (4/5), 197-204.
    • (2001) International Journal of Contemporary Hospitality Management , vol.13 , Issue.4-5 , pp. 197-204
    • Waryszak, R.1    King, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.