Does Job Embeddedness Mediate the Effect of Work Engagement on Job Outcomes? A Study of Hotel Employees in Cameroon

Journal of Hospitality Marketing and Management

Volumn 21, Issue 4, 2012, Pages 440-461

  Karatepe, Osman M ^a   Ngeche, Ronate Ndiangang ^b  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

^b Bambuiy Engineering Services and Techniques   (Cameroon)

Author keywords

Cameroon; hotel employees; job embeddedness; job outcomes; work engagement

Indexed keywords

EID: 84865963546     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2012.626730     Document Type: Article

References (53)

1. Alexandrov, A., Babakus, E. and Yavas, U. 2007. The effects of perceived management concern for frontline employees and customers on turnover intentions: Moderating role of employment status. Journal of Service Research, 9: 356-371.
2. Anderson, J. C. and Gerbing, D. W. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103: 411-423.
3. Ankomah, P. K. and Crompton, J. L. 1990. Unrealized tourism potential: The case of sub-Saharan Africa. Tourism Management, 11(1): 11-28.
4. Babin, B. J. and Boles, J. S. 1998. Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing, 62 April: 77-91.
5. Bakker, A. B. 2010. "Engagement and "job crafting": Engaged employees create their own great place to work". In Handbook of employee engagement: Perspectives, issues, research and practice, Edited by: Albrecht, S. L. 229-244. Cheltenham, England: Edward Elgar Publishing.
6. Bakker, A. B. and Bal, P. M. 2010. Weekly work engagement and performance: A study among starting teachers. Journal of Occupational and Organizational Psychology, 83(1): 189-206.
7. Bakker, A. B. and Demerouti, E. 2008. Towards a model of work engagement. Career Development International, 13: 209-223.
8. Bakker, A. B. and Demerouti, E. 2009. The crossover of work engagement between working couples: A closer look at the role of empathy. Journal of Managerial Psychology, 24: 220-236.
9. Bakker, A. B., Schaufeli, W. B., Leiter, M. P. and Taris, T. W. 2008. Position paper: Work engagement: An emerging concept in occupational health psychology. Work and Stress, 22(3): 187-200.
10. Baron, R. M. and Kenny, D. A. 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51: 1173-1182.
11. Barrows, C. and Ridout, M. 2010. Another decade of research in club management: A review of the literature in academic journals for the period 1994-2005. Journal of Hospitality Marketing and Management, 19: 421-463.
12. Bergiel, E. B., Nguyen, V. Q., Clenney, B. F. and Taylor, G. S. 2009. Human resource practices, job embeddedness and intention to quit. Management Research News, 32: 205-219.
13. Bettencourt, L. A. and Brown, S. W. 2003. Role stressors and customer-oriented boundary-spanning behaviors in service organizations. Journal of the Academy of Marketing Science, 31: 394-408.
14. Cropanzano, R. and Mitchell, M. S. 2005. Social exchange theory: An interdisciplinary review. Journal of Management, 31: 874-900.
15. Crossley, C. D., Bennett, R. J., Jex, S. M. and Burnfield, J. L. 2007. Development of a global measure of job embeddedness and integration into a traditional model of voluntary turnover. Journal of Applied Psychology, 92: 1031-1042.
16. Denizci, B. and Tasci, A. D. A. 2010. Modeling the commonly-assumed relationship between human capital and brand equity in tourism. Journal of Hospitality Marketing and Management, 19: 610-628.
17. Gil, S. M., Hudson, S. and Quintana, T. A. 2006. The influence of service recovery and loyalty on perceived service quality: A study of hotel customers in Spain. Journal of Hospitality and Leisure Marketing, 14(2): 47-68.
18. Graci, S. 2010. Examining the factors that impede sustainability in China's tourism accommodation industry: A case study of Sanya, Hainan, China. Journal of Hospitality Marketing and Management, 19(1): 38-55.
19. Grandey, A. A. and Cropanzano, R. 1999. The conservation of resources model applied to work-family conflict and strain. Journal of Vocational Behavior, 54: 350-370.
20. Halbesleben, J. R. B. and Wheeler, A. R. 2008. The relative roles of engagement and embeddedness in predicting job performance and intention to leave. Work and Stress, 22: 242-256.
21. Han, H. and Back, K.-J. 2006. Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry. Journal of Hospitality and Leisure Marketing, 15(3): 5-30.
22. Herington, C. and Weaven, S. 2009. Implementing the marketing concept in travel organizations: The important moderating influence of perceived organizational support. Journal of Hospitality Marketing and Management, 18: 692-717.
23. Holtom, B. C., Mitchell, T. R. and Lee, T. W. 2006. Increasing human and social capital by applying job embeddedness theory. Organizational Dynamics, 35: 316-331.
24. Holtom, B. and O'Neill, B. 2004. Job embeddedness: A theoretical foundation for developing a comprehensive plan for retaining health care employees. Journal of Nursing Administration, 34(5): 216-227.
25. Hughes, J. C. and Rog, E. 2008. Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality organizations. International Journal of Contemporary Hospitality Management, 20: 743-757.
26. Imrie, R. and Fyall, A. 2000. Customer retention and loyalty in the independent mid-market hotel sector: A United Kingdom perspective. Journal of Hospitality and Leisure Marketing, 7(3): 39-54.
27. Joreskog, K. and Sorbom, D. 1996. LISREL 8: User's reference guide, Chicago, IL: Scientific Software International.
28. Karatepe, O. M. 2009. An investigation of the joint effects of organizational tenure and supervisor support on work-family conflict and turnover intentions. Journal of Hospitality and Tourism Management, 16: 73-81.
29. Karatepe, O. M., Keshavarz, S. and Nejati, S. 2010. Do core self-evaluations mediate the effect of coworker support on work engagement? A study of hotel employees in Iran. Journal of Hospitality and Tourism Management, 17: 62-71.
30. Karatepe, O. M. and Olugbade, O. A. 2009. The effects of job and personal resources on hotel employees' work engagement. International Journal of Hospitality Management, 28: 504-512.
31. Kim, H. J. 2008. Hotel service providers' emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27(2): 151-161.
32. Kim, H. J., Tavitiyaman, P. and Kim, W. G. 2009. The effect of management commitment to service on employee service behaviors: The mediating role of job satisfaction. Journal of Hospitality and Tourism Research, 33: 369-390.
33. Koyuncu, M., Burke, R. J. and Fiksenbaum, L. 2006. Work engagement among women managers and professionals in a Turkish bank: Potential antecedents and consequences. Equal Opportunities International, 25: 299-310.
34. Lee, T. W. and Mitchell, T. R. 1994. An alternative approach: The unfolding model of voluntary employee turnover. Academy of Management Review, 19(1): 51-89.
35. Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P. and Holtom, B. C. 2004. The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover. Academy of Management Journal, 47: 711-722.
36. Lee, T. W., Mitchell, T. R., Wise, L. and Fireman, S. 1996. An unfolding model of voluntary employee turnover. Academy of Management Journal, 39(1): 5-36.
37. Min, H. and Min, H. 2005. The comparative evaluation of hotel service quality from a managerial perspective. Journal of Hospitality and Leisure Marketing, 13(3/4): 53-77.
38. Mitchell, T. R., Holtom, B. C., Lee, T. W., Sablynski, C. J. and Erez, M. 2001. Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44: 1102-1121.
39. Nunnally, J. C. 1978. Psychometric theory, 2nd, New York, NY: McGraw-Hill.
40. Parameswaran, R. and Yaprak, A. 1987. A cross-national comparison of consumer research measures. Journal of International Business Studies, 18(1): 35-49.
41. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. and Podsakoff, N. P. 2003. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88: 879-903.
42. Saks, A. M. 2006. Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21: 600-619.
43. Salanova, M., Agut, S. and Peiró, J. M. 2005. Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90: 1217-1227.
44. Schaufeli, W. B. and Bakker, A. B. 2004. Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25: 293-315.
45. Schaufeli, W. B., Bakker, A. B. and Salanova, M. 2006. The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66: 701-716.
46. Schaufeli, W. B., Salanova, M., Gonzáles-Romá, V. and Bakker, A. B. 2002. The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1): 71-92.
47. Singh, J., Verbeke, W. and Rhoads, G. K. 1996. Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners. Journal of Marketing, 60 July: 69-86.
48. Svensson, G., Tronvoll, B. and Slåtten, T. 2008. An assessment of the empirical characteristics of top journals in services marketing. Managing Service Quality, 18: 289-304.
49. Tanova, C. and Holtom, B. C. 2008. Using job embeddedness factors to explain voluntary turnover in four European countries. The International Journal of Human Resource Management, 19: 1553-1568.
50. Thoresen, C. J., Kaplan, S. A., Barsky, A. P., Warren, C. R. and De Chermont, K. 2003. The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Psychological Bulletin, 129: 914-945.
51. Xanthopoulou, D., Bakker, A. B., Heuven, E., Demerouti, E. and Schaufeli, W. B. 2008. Working in the sky: A diary study on work engagement among flight attendants. Journal of Occupational Health Psychology, 13: 345-356.
52. Yao, X., Lee, T. W., Mitchell, T. R., Burton, J. P. and Sablynski, C. S. 2004. "Job embeddedness: Current research and future directions". In Understanding employee retention and turnover, Edited by: Griffeth, R. and Hom, P. 153-187. Greenwich, CT: Information Age.
53. Yavas, U., Babakus, E. and Karatepe, O. M. 2008. Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter?. International Journal of Service Industry Management, 19(1): 7-31.