The impact of other-customer failure on service satisfaction

International Journal of Service Industry Management

Volumn 19, Issue 4, 2008, Pages 521-536

  Huang, Wen Hsien ^a  

^a NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

Author keywords

Buying behaviour; Customer satisfaction; Employee behaviour; Services; Social interaction

Indexed keywords

EID: 49649087901     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810891941     Document Type: Article

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