Emotions in service satisfaction

International Journal of Service Industry Management

Volumn 8, Issue 2, 1997, Pages 148-169

  Liljander, Veronica ^a   Strandvik, Tore ^a  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031489926     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239710166272     Document Type: Article

References (37)

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