Observable oral participation in the servuction system: Toward a content and process model

Journal of Business Research

Volumn 44, Issue 1, 1999, Pages 47-53

  Davies, Barry ^b   Baron, Steve ^a   Harris, Kim ^b  

^a MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032622510     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(97)00177-X     Document Type: Article

References (20)

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