The impact of other customers on service experiences: A critical incident examination of "getting along"

Journal of Retailing

Volumn 73, Issue 1, 1997, Pages 63-85

  Grove, Stephen J ^b   Fisk, Raymond P ^a  

^a Raymond P Fisk   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040517064     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4359(97)90015-4     Document Type: Article

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